Thomas Cook

Utopia Beach Club

Egypt, Marsa Alam

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Hotel Info

Travellers love...

  • Great for families
  • Activities and entertainment
  • Spacious beach
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TripAdvisor Rating
4.0 1341 reviews
Our customers
3 reviews

Set in a remote location in the beautiful bay of Ras Allasad, the Utopia Beach Club is a place to escape from it all. Unwind by the pool or stroll along the Hotel's sandy beach, visit the spa and indulge in the restaurant. Famous for its crystal clear waters and stunning reef it's popular among snorkellers and scuba divers alike. With lots of activities to enjoy both day and night the whole family will be spoilt for choice in Utopia.

Please Note

Sea View Bungalows do not have an in-room safe but you can use the safety deposit boxes in reception free of charge.

Location

Set in stunning Ras Allasad Bay, 40km from Marsa Alam airport.15 minuite drive from El Quseir, 30 minute drive from Port Ghalib.

FCO travel advice to help you stay safe. Foreign travel advice

Utopia Beach Club scores a 4.0 out of 5, based on 1341 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Buffet breakfast and dinner in the main restaurant plus lunch at the beach grill
  • Drinks 10am-midnight plus minibar restocked with water daily
  • Snacks from midday, afternoon tea and coffee, biscuits and cakes, fruit salad from the beach bar
  • Activities including aerobics, aquaerobics, belly dancing, volleyball, use of the gym and table tennis
  • Evening entertainment with shows and music
  • FOOD & DRINK
  • Buffet restaurant
  • Beach grill and snack bar
  • Lobby bar
  • Pool bar
  • Beach bar
  • Christmas Eve and New Year's Eve Gala meals included
  • SWIM & SUN
  • Three outdoor pools (heated in the winter) one which has three waterslides for 6yrs+
  • Two kids' pools (heated in the winter)
  • Sun terrace with sunlounger and parasols
  • Beach sunloungers and parasols
  • Beach/pool towels 
  • SPORT & RELAXATION
  • Daytime tennis
  • Volleyball
  • Tai-chi
  • Belly dancing
  • Waterpolo
  • Aquaerobics
  • Aerobics
  • Gym
  • Boules
  • Table tennis
  • Darts
  • JUST FOR KIDS
  • Hotel-run kids' club (4-12yrs)
  • Playground
  • Playroom
  • Mini-disco
  • EVERYTHING ELSE
  • 24hr reception
  • Evening entertainment with the animation team including karaoke and shows
  • PAYABLE LOCALLY
  • Seafood à la carte restaurant
  • Freshly squeezed juice
  • Ice cream
  • Cocktails
  • Beach Bar
  • Room service
  • Dive centre
  • Floodlit tennis
  • Billiards
  • Horse riding
  • Spa and spa services
  • Shisha
  • Wi-Fi
  • Bus service to El Qusier
  • Shops
  • Utopia Bedouin Tent
  • Laundry service

General Room Information

Superior Rooms (up to two adults and one child with twin beds or a king-size bed) are located in the main hotel block and have air conditioning, satellite television, mini-fridge, safe, hairdryer, bathroom and balcony or terrace. 

Also available at a supplement: Sea View Rooms in the main building.
Family Rooms in the main building (up to two adults and three children) with two bedrooms and one bathroom. Sea View Bungalows located in the grounds on the ground or first floor (these rooms do not have a safe or hairdryer). Deluxe Sea View Bungalows located in the grounds on the ground or first floor with king-size or twin beds and one sofa bed plus tea and coffee making facilities. Deluxe Family Bungalows (up to two adults and two children) with a king-size or twin beds plus sofa bed, and tea and coffee making facilities.

Facilities, activities and opening times/dates are subject to change
Rooms

Deluxe Sea View Bungalow

Up to two adults and two children with twin beds or king-size bed plus sofa bed are located in the hotel grounds and have air conditioning, mini-fridge, safe, satellite television, tea and coffee making facilities, hairdryer, bathroom with shower and balcony or terrace with a sea view.

Deluxe Sea View Bungalow

Up to three adults with twin beds or king-size bed plus sofa bed are located in the hotel grounds and have air conditioning, mini-fridge, safe, satellite television, tea and coffee making facilities, hairdryer, bathroom with shower and balcony or terrace with a sea view.

Superior Family Room

Up to two adults and three children with twin beds in one bedroom and another separate bedroom with a king-size bed plus extra bed if required are located in the main hotel block and have air conditioning, mini-fridge, safe, satellite television, hairdryer, bathroom with shower and balcony or terrace.

Superior Room

Up to three adults with twin beds or king-size bed plus extra bed if required are located in the main hotel block and have air conditioning, mini-fridge, safe, satellite television, bathroom with bath and balcony or terrace. These rooms do not have an in-room safe although this is available at reception.

Garden View Room

Up to two adults and one child with twin beds or king-size bed plus extra bed if required, air conditioning, mini-fridge, safe, satellite television, bathroom with shower and balcony or terrace.

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Ratings and Reviews
Thomas Cook reviews
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    Ali Baba & Charlie
    Ali Baba & Charlie
    Ali Baba & Charlie
    photo from customer review
    Overall 5 out of 5 5 out of 5
    Couldn't have asked for more...............
    February 19, 2018
    ByCoralSeafromStevenage, UK
    Just come back from Utopia and couldn't have loved it any more. Yes it... (Show full review)
    Read this review
Product reviews
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Ratings summary
Overall rating 
2.7 / 5
2.7 / 5
Open Ratings Snapshot
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
Authentic Reviews Authentic Reviews
Room / apartment 
3 / 5
3 / 5
Location 
3 / 5
3 / 5
Cleanliness 
2.7 / 5
2.7 / 5
Value for money 
2.7 / 5
2.7 / 5
Food (if applicable) 
2 / 5
2 / 5
Service (if applicable) 
2.7 / 5
2.7 / 5
1 out of 3133%reviewers recommend this accommodation.
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Product ReviewsWrite a review
Overall rating 
2 / 5
2 / 5
why only two reviews on Thomas Cook ?
PostedSeptember 10, 2018
Customer avatar
 
Please wait while more information about avoid is loaded.
Additional information about avoid could not be loaded.
fromThe Midlands
Age:65+
Gender:Male
Month of travel:June
Room / apartment 
2 / 5
2 / 5
Location 
3 / 5
3 / 5
Cleanliness 
2 / 5
2 / 5
Value for money 
2 / 5
2 / 5
Food (if applicable) 
1 / 5
1 / 5
Service (if applicable) 
2 / 5
2 / 5
Why does this hotel only have 2 reviews on Thomas Cook, when Trip Advisor has over 1200. Not sure myself, but I do agree with the second review totally. I would struggle to award a 2* rating for the Utopia, as it come not even close to the hotels in Taba and Hurghada that we have stayed in all-inclusive six times in the past. I will try now to make this review as short as possible as I hate long reviews.
Hotel decor poor. Pathways very poor / uneven. Lunchtime food at the main pool french fries hot dogs and burgers, with staff who use bare hands to serve all of the above. Breakfast and evening meal in the main restaurant is ok but no more, though there are lots of bits almost the same to choose from. Main meats the same each night though cooked slightly differently. Standard rooms are ok but Sea view deluxe bungalows are not worth a penny extra unless you are fit and like to be nearer the beach. Being fit means to can walk to the main restaurant and back, quite a trip.
Ali by the way is not the hotel manager but the customer relations manager. Also there is no allocated A-la-carte at the hotel.
No, I do not recommend this accommodation.
Response from Thomas CookBy ArzuCustomer ServiceSeptember 11, 2018
Dear avoid,

Thank you so much for your valuable feedback regarding your recent stay at Utopia Beach Club in Marsa Alam.

We're sorry to read about your disappointment with your stay. Please know that the team at the Utopia Beach Club is dedicated to make each and every guest experience memorable, and we take all feedback seriously and will share it with the hotel management. As we know, the hotel have started a training course ( out sources ) for the team to upgrade there knowledge and the service. They have implemented a new menu for the dinner as start to change the buffet. Furthermore, if guests are not satisfied with their room, the hotel is every time ready for room change.

Nevertheless, we hope that the good experiences will still dominating your stay and that we have the pleasure to assist you again to offer you an even better experience.

Kind regards,
+1point
1of 1voted this as helpful.
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Overall rating 
5 / 5
5 / 5
Couldn't have asked for more...............
PostedFebruary 19, 2018
Customer avatar
 
Please wait while more information about CoralSea is loaded.
Additional information about CoralSea could not be loaded.
fromStevenage, UK
Age:46-54
Gender:Female
Month of travel:February
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
4 / 5
4 / 5
Service (if applicable) 
5 / 5
5 / 5
User submitted photo
Just come back from Utopia and couldn't have loved it any more. Yes it may be showing it's age in places, but Ali the manager and the staff make up for any shortcomings.
Any problems were addressed immediately and resolved, the beach is gorgeous and the staff make sure that you are comfy and accommodated bringing towels and soft furnishings for your sun loungers. The food was lovely, and fresh as you like. They made some beautiful cakes for Valentines Day dinner, stunning. Planning to return as soon as possible. Thank you to Ali and all staff at Utopia.
HighlightsIn-room amenities, atmosphere, Internet access, All-inclusive options, Pool/water sports, Welcoming staff, ali the manager, camel rides, snorkelling
Yes, I recommend this accommodation.
+2points
3of 4voted this as helpful.
Was this helpful?Yes3No1
Overall rating 
1 / 5
1 / 5
Total waste of money
PostedDecember 6, 2017
Customer avatar
 
Please wait while more information about Joby40 is loaded.
Additional information about Joby40 could not be loaded.
fromLeicester
Gender:Female
Month of travel:November
Room / apartment 
2 / 5
2 / 5
Location 
1 / 5
1 / 5
Cleanliness 
1 / 5
1 / 5
Value for money 
1 / 5
1 / 5
Food (if applicable) 
1 / 5
1 / 5
Service (if applicable) 
1 / 5
1 / 5
Went here for a week as 2 adults and a 3 year old , we love Egypt have been many many times , this is the worst place I have ever stayed at!!!! Payed for deluxe room with sea view we got a nice room that ya could see the sea if ya stretched over the patio area !!! Now for the food !!!! There is a grand total of 30 tables inside the one and only restaurant!!!!!! For a full hotel it's ridiculous!!! People having to eat outside wrapped in coats with kids is darn right disgusting !!!!! Breakfast was ok , lunch , if you wanted burger and fries that was by the pool but if you wanted lunch then you had to go down to the beach which is a hike especially if you have mobility issues and the only thing worth going there for is the bread !!!!! All food is catered for European tourists !!! Drinks are from bottles I asked for ice to be told we don't do Ice in this hotel !!!!! I love drinking warm coke in 28 degree heat !!!!! A few morning there was no orange juice for breakfast !!! Pool was nice and bar man at swim up bar was good as was the pool boy but majority of staff looked depressed !!!! I've always booked with Thomas cook but not anymore as I feel that to take money off people to stay here is robbery !!!!!
No, I do not recommend this accommodation.
Response from Thomas CookBy Customer ServiceDecember 8, 2017
Hi customer,
Thanks so much for letting us know about your holiday to Utopia Beach Club. We always want you to have a great time on holiday with us, so we’re really sorry to read your feedback.

We’re sorry to hear that you didn’t get the service you expected. We totally understand that this would have been really disappointing. It’s really important to us that you are happy in your room when you’re on holiday because you will have taken time to choose this carefully and you will want to feel as comfortable as possible. We’ve passed your feedback onto the resort management team so they can make improvements for the future.

Thanks again for your valuable feedback - we know holidays are something special to look forward to and will use your feedback as we always want to do better.
Once again, we’re very sorry and hope you will holiday with us again soon.
-2points
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Was this helpful?Yes4No6
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