Thomas Cook UK Plc and various of its associated UK entities have entered Compulsory Liquidation and are now under the control of the Official Receiver. The UK business has ceased trading with immediate effect. A dedicated support service is being provided by The Civil Aviation Authority to assist customers currently overseas and those in the UK with future bookings. Please visit: www.thomascook.caa.co.uk and www.abta.com/news/thomas-cook-group for further information.
BOOKINGS WHERE TRAVEL HAS NOT YET TAKEN PLACE:
BOOKINGS FOR THOMAS COOK HOLIDAYS ORGANISED BY THOMAS COOK TOUR OPERATIONS LTD (ATOL 1179, ABTA V6896)
Most Thomas Cook holiday bookings (including those sold under the brands, Thomas Cook Signature, Airtours and Manos), included flights and were ATOL protected packages. If the package included flights with Thomas Cook Airlines, the package has been cancelled and you should refer to the ATOL website: www.thomascook.caa.co.uk to make a claim. If the package included flights with another airline and a non Thomas Cook travel service (such as a non Thomas Cook hotel) your package may still be valid. However some elements of the package might be affected. Please check with the individual travel product suppliers of your package holiday or visit www.thomascook.caa.co.uk for more details. If you had booked a package without flights, or you have booked single travel elements (e.g. just a hotel), please refer to the ABTA website for further information www.abta.com
ONLINE BOOKINGS WITH THOMASCOOK.COM (& AIRTOURS.CO.UK)
The company that operated the website at www.thomascook.com was Thomas Cook Retail Limited (ABTA number J8601) Thomascook.com mainly traded as a retail travel agent for Thomas Cook package holidays - if your booking was a Thomas Cook package holiday and included flights with Thomas Cook airlines, please see the section above. If the package included flights with another airline and a non Thomas Cook travel service (such as a non Thomas Cook hotel) your package may still be valid. However some elements of the package might be affected. Please check with the individual travel product suppliers of your package holiday or visit www.thomascook.caa.co.uk for more details. Thomascook.com also acted as booking agent for holidays and other travel arrangements supplied by companies that are not part of the Thomas Cook group. Please see the section below titled "BOOKINGS WITH ANOTHER TRAVEL COMPANY".
BOOKINGS MADE WITH THOMAS COOK STORES
The company that operated the Thomas Cook travel agency stores was TCCT Retail Limited (head office ABTA number L8164) Thomas Cook stores acted as booking agent for Thomas Cook package holidays - if your booking was a Thomas Cook package holiday and the package included flights with Thomas Cook Airlines, please see above. If the package included flights with another airline and a non Thomas Cook travel service (such as a non Thomas Cook hotel) your package may still be valid. However some elements of the package might be affected. Please check with the individual travel product suppliers of your package holiday or visit www.thomascook.caa.co.uk for more details. Thomas Cook stores also act as booking agent for holidays and other travel arrangements supplied by companies that are not part of the Thomas Cook group. Please see the section below titled "BOOKINGS WITH ANOTHER TRAVEL COMPANY"
BOOKINGS WITH ANOTHER TRAVEL COMPANY
IF YOU BOOKED A PACKAGE HOLIDAY THROUGH THOMASCOOK.COM OR A THOMAS COOK STORE, AND THAT HOLIDAY IS NOT A THOMAS COOK TOUR OPERATIONS LTD (ATOL PROTECTED) HOLIDAY, YOU WILL NEED TO CONTACT THE RELEVANT ATOL HOLDER / PACKAGE ORGANISER. For online bookings, this will have included cruises booked with cruise operators, as well as city break packages and standalone hotels booked through Expedia, Inc. (Travelscape). IN ALL CASES YOU WILL NEED TO CONTACT THE SUPPLIER NAMED ON YOUR PAPERWORK (IF YOUR SUPPLIER WAS ATOL PROTECTED AND YOU RECEIVED AN ATOL CERTIFICATE, REFER TO THE SECTION "WHO IS PROTECTING YOUR TRIP"). THE ATOL HOLDER OR SUPPLIER (E.G. IN CASE OF STANDALONE HOTEL BOOKINGS) SHOULD BE ABLE TO CONFIRM WHETHER OR NOT YOUR BOOKING WILL PROCEED AS NORMAL.