Contact us image

Contact us

How to contact us

You'll find the answers to a lot of your questions on our holiday FAQs page. But if you still need support, the best way to get in touch is to send us a query through this online form. It'll save you from waiting on the phone as our call queues are currently extremely long. 

If your holiday is due in a few days' time and you would like to amend or cancel, the best way to get in touch is by giving us a call.

Thank you for your patience and apologies in advance for keeping you waiting - we're working as quickly as we can to get to you!

 

GO TO FAQS
Here's how to get in touch
Send us a message

Send us a query through this online form. We are currently prioritising messages based on departure date. But if your holiday is in a few days' time, please give us a call 

 

 

Our phone lines will be closed on Friday 13th May

Due to customer support training, our phone lines will be closed all day on Friday 13th May. If you are travelling then, you will still be able to contact us through the on-holiday support number. 

For everything else, please send us a query through this online form and we will get back to you as soon as we can. 

THOMAS COOK TOURISM (UK) COMPANY LIMITED

Registered Address: The Broadgate Tower, Third Floor,  20 Primrose Street, London EC2A 2RS

 VAT: GB3399 39641

Company number: 1221 1539

ATOL number: 11806

ABTA number: P8283, Y6720