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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We’re an online travel agent but that doesn’t mean you have to work it all out on your own. We’re right here for you, just like a high street agent would be – and that includes helping you to book. Just tell us what you need and we’ll sort it.
Give us a call on 020 8016 3295.
We're here to help you book Monday to Saturday, 10am - 5pm, UK time.
You can manage your booking by logging into My Account – you’ll need to create one if you haven’t already. It’s easy to set up and once you’re in you can:
• Find your holiday documents
• View your payment schedule
• Make any outstanding payments
You'll also find the answers to a lot of your questions on our holiday FAQs page. And if you need to amend or cancel your booking, we've included some useful info further down this page to help you out.
Need support with your existing booking? Get in touch on Live Chat or WhatsApp! Both are available 10am - 6pm, Monday - Saturday.
Our WhatsApp chat number is +447723475678. Save it in your phone and let us know how we can help. Just remember, we can only receive messages via WhatsApp, not calls.
We don't want to keep you hanging on the phone, so drop us a note on WhatsApp or Live Chat and we'll get back to you as soon as we can.
First up, speak to your hotel or airline if something isn't quite right or you have any queries while you’re away. Like us, our partners always want you to have a fantastic holiday – they want the opportunity to fix it. Plus, if you don’t tell them about it, they may reject any complaints you raise once you get home.
If for any reason your hotel or airline can’t help you, give our On Holiday Support team a shout! We’re your next port of call as your online travel agent and more than happy to do what we can to get your holiday back on track.
If you’re on holiday right now and need support, WhatsApp our On Holiday Support team 7am - 7pm any day of the week:
Save it in your contacts to get started. But remember, we can’t take calls via WhatsApp, only chats.
You can also phone us 24/7 for any help you need during your holiday:
+44 (0) 20 8016 3297
Remember, this number's only for On Holiday Support.
We hope you had a brilliant time! But if you do need to contact us for any reason once you’re back home, fill in our support form with as much detail as you can. Remember to add your email address so we can get back to you.
What happens next?
• We’ll let you know we’ve received your form within 48 hours.
• And we aim to respond in full within 28 days.
Sometimes it can take longer. That’s because we act as your travel agent so may need to contact our supplier on your behalf, which can take some time. Rest assured, though, that we’ll always try to keep you updated.
We're here to help with that! We'll do everything we can to make it as easy as possible to change your booking, whatever the reason – from sorting things out with your airline and hotel to getting your new plans in place.
There's some important information you need to know though, so please read the following before getting in touch with us.