Thomas Cook

Hotel Neptuno

Spain, Canary Islands, Gran Canaria, Playa Del Ingles

Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno
Hotel Neptuno

Hotel Info

Travellers love...

  • Adult only (18yrs+)
  • Close to lively resort centre
  • Excellent wellness centre
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TripAdvisor Rating
4.5 1575 reviews
Our customers
11 reviews

Our Exclusively Adult hotels all have a minimum age limit for guests (typically age 16) so you can enjoy your well-earned time away in a child-free environment.

If you're after a hotel with a chilled out vibe then Neptuno is right for you. Sunbathe, go for a swim, visit the poolside bar or even pamper yourself in the wellness centre. With the Yumbo centre next door, it's a popular base for those who want to dance all night long.

This hotel has won a GOLD Travelife Award. Hotels with a GOLD award display a strong commitment to sustainability, taking great care of their environmental and social impacts within their business and local communities. They communicate their progress to others and are proud to show that they are leaders whilst constantly striving for continuous improvement.

Please Note

This property is not suitable for guests with walking difficulties.

Location

1km from fine-sand beach. Shops, bars and restaurants just 100m walk away in the resort centre. Main nightlife and discos 800m away.

FCO travel advice to help you stay safe. Foreign travel advice

Hotel Neptuno scores a 4.5 out of 5, based on 1575 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Buffet breakfast and dinner
  • Late breakfast available until 11am
  • À la carte lunch served at the poolside snack bar
  • Drinks served until 1am
  • FOOD & DRINK
  • Restaurant
  • Pool bar
  • Lobby bar
  • SWIM & SUN
  • Outdoor swimming pool
  • Sun terrace with sunloungers and parasols
  • SPORT & RELAXATION
  • Fitness room
  • Sauna
  • Steam bath
  • Pool towels
  • EVERYTHING ELSE
  • Wi-Fi 
  • PAYABLE LOCALLY
  • In-room safe
  • Minibar
  • Wellness centre treatments
  • Currency exchange
  • Laundry facilities

General Room Information

Twin rooms (up to three adults) have twin beds, air conditioning, satellite television, tean and coffee making facilities, Wi-Fi, hairdryer, bathroom and balcony or terrace.

Also available at a supplement: Twin rooms for sole use.

Facilities, activities and opening times/dates are subject to change
Rooms

Twin Room

With twin beds. Individually controlled air conditioning, satellite television, safe (payable locally), tea and coffee making facilities, hairdryer, full bathroom, and balcony or terrace.

Twin Room

With twin beds. Individually controlled air conditioning, satellite television, safe (payable locally), tea and coffee making facilities, hairdryer, full bathroom, and balcony or terrace.

Ratings & Reviews

Thomas Cook reviews

100%
of our customers
recommend this hotel
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4.5/5
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We have stayed at the Neptuno hotel many times over the last few years and would not consider any other hotel. We feel completely "at home" as soon as we walk through the door. The staff are absolutely wonderful, and always seem to remember us, and year in year out the same staff always seem to be there, which must say something for their employers, nothing is ever too much trouble. Food is great, and the rooms always clean and comfortable. The location of the hotel is ideal, all in all, the best all round. Cannot wait to get back again very soon.
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Loved every second of my stay! Amazing staff, food, service! Already booked for next year to return!
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Traveled: July
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This hotel does not accommodate people younger than 18 and it does not appear to attract the 18-30 crowd either. Most of the guests lie at the poolside and read or listen to music on their headphones. So, the hotel is very peaceful. It is beside the Jumbo centre which can be noisy at night, but the double glazing and air-conditioning mean that this noise can be cut out. The rooms are well appointed and very clean. The coloured light in the shower-head is something else! There is a wide choice of very good food at mealtimes - with at least three main courses cooked to your order every night. Possibly the most significant thing is that most of the staff have worked here for years. This suggests that the hotel is not only good for its guests, but also for its staff. Highly recommended it this is the type of hotel/holiday you want.
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The hotel is right next to the Yumbo centre which is a shopping centre of sorts by day and bars, restaurant & clubs by night. So it can be a little loud on a night. It never bothered us. The hotel is primary occupied by gay guys. If your not comfortable with that then its not for you. Being a gay guy it was not a problem but I would have liked a better mix of people rather than 95% gay. Staff are great. The pool bar people in particular are friendly and the food there is very good. The food in the restaurant on a night was very varied and we could always find something we liked. The area was safe and friendly and has a great buzz on a night if your into partying! Were not but enjoyed it none the less. If your open minded and like friendly people then please go you wont be disappointed. Enjoy the pool as the beach is a healthy walk away.
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Neptuno Is an excellent hotel with a good mix of gay and straight holiday makers. The hotel food is good and the staff friendly. My only criticism of Thomas Cook is that whenever you order champagne for a special occasion they never ever deliver despite the pre-ordering hype. The special occassion on the aeroplance turns into an uncomfortable conversation with cabin crew and the customer embrassed and the birthday person has the whole experience spolt. You then have to get all your paperwork produced to prove you have paid. It has happned to me now 4 times and is unacceptable. Such a shame as they do everything else so well as a rule.
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