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Park Royal Beach Cancun

12075 reviews

  • Overview
  • Facilities
  • Location
  • Reviews

Park Royal Beach Cancun has a privileged location in the Hotel Zone. Yamil Lu'um, an ancient Mayan observation point, is just outside, on the beach. The resort has 310 guest rooms; comfort and spaciousness are part of the amenities. Park Royal Beach Cancun features four restaurants, two snack bars, and four bars for the whole family to enjoy the best culinary experience. If you travel with children, the kids' club is the best place to ensure their fun. The resort has a main pool, a kids' pool with a water playground, and an adults-only pool with bar service. The fitness centre's a top spot to pick up the pace, while the spa offers the perfect treatments for your rest and renewal at Park Royal Beach Cancun.

This hotel is popular! Rated excellent by 12075 people on Tripadvisor

7 Nights All Inclusive

from £1,420pp

Facilities

Key facilities

  • childCare_icon

    Kids Entertainment

  • gym_icon

    Gym

  • aircon_icon

    Air-con

  • playground_icon

    Kids play area

  • pool_icon

    Outdoor pool

  • wifi_icon

    Wifi

Other

Location

world_map

Cancun, Cancun, Mexico

Address: Blvd Kukulkan Km. 12.5, Zona Hotelera, Cancun, Mexico
Phone: +9988851333

Reviews

Tripadvisor rating

4.5

Excellent

12075 reviews

Location

Cleanliness

Service

Value

Rooms

Sleep Quality

Thank you Pepe!!!

Jan 2023 | cmc7077

We went on a girl's trip and it was absolutely incredible. One of the highlights was our workout classes with Pepe. We loved doing yoga outside with him every morning. He even did a zumba birthday workout class by the pool just for our group. Thank you Pepe!

Perfect

Jan 2023 | Paul D

A family wedding brought us to the Hyatt Zilara. Our room was comfortable, service impeccable and food outstanding at the multiple restaurants. Pool areas were beautiful near the incredible ocean waters. Bar service readily available in all public areas with very accommodating servers.

Hyatt Zilara Cancun was THE BEST!!

Jan 2023 | juliegissin

We decided to stay at the Hyatt Zilara Cancun to celebrate our 20th wedding anniversary in early January, 2023. Where to begin? For starters, the property was beautiful. It was spotless, and the staff was subtly working day and night cleaning and making sure every square inch was perfect. Each room had an ocean view. It’s exactly as advertised with white sandy beaches and aqua blue ocean. The beach is public. We were so impressed with the lifeguards and their attentiveness, as the surf can get aggressive. We felt safe venturing into the water, under their watchful eyes and guidance. The Hyatt had plenty of complimentary beach/pool cabanas, and we had no trouble getting up early each day to claim one. The cabanas were all clean and ready for new guests, all of whom were treated with a gorgeous view and cabana service by a kind staff. The beach/poolside never felt crowded. For the entire 6 nights that we were there, we never left the Hyatt property. The food, drink, and atmosphere were everything we could have hoped for during a relaxing vacation. The only decisions we needed to make were where/what to eat each day. With all that, what made this experience unmatched was the remarkable group of people that work at the Hyatt Zilara Cancun. Everyone we met ALWAYS went out of their way to ensure we were content and demonstrated seemingly tireless kindness and attention to detail. If you decide to go (which we highly recommend) we wanted to name some names of the staff for you look forward to encountering. These individuals elevated our vacation in a truly memorable way. These are just some of the people that we would like to recognize and deeply thank. Nohemi, our amazing housekeeper. She was so kind and our room was spotless each day. Most importantly she surprised us with bottles of champagne and laid out our bed like a piece of artwork with fresh rose petals & chocolates! She was always smiling and took a moment (when she was clearly busy) to say a sincere hello to us. All the restaurants were wonderful. Each meal was delicious and beautifully presented. One night we had the pleasure of Roberto (from Spice) serving us for many hours during Mexican Kermes night (we recommend you attend this). He is an exceptional server, taking great care of us and making us laugh. He had many tables and we observed how he treated everyone with great kindness and his wonderful sense of humor. We found ourselves eating at the Punta Vista restaurant many of our days for breakfast, lunch, and dinner. We made this choice over and over not just because the view was to die for, but also because the experience hit all the right notes each time. We felt like we were “home”, as the entire staff went out of their way to treat us with such impeccable service, kindness, and skill. We noticed how no staff member was ever standing around, rather they were all always doing something to ensure the guest experience was exceptional. The hostess at the Punta Vista during our visit was Samanta S. Samanta was a kind and energetic hostess who greeted us with a genuine smile each day. She made a point to remember our names and room number, and we had some nice chats with her as we shared a bit about our lives. Her hospitality was unmatched, and she handled each guest as a seasoned professional. She worked tirelessly, always making sure to pay attention to guests needs & clearly had a nice rapport with all her coworkers. Other servers we were fortunate to meet were Arturo, Jesus, Valdemar, Pedro, Elias, Alfredo, Clemente, and Jose- all exceptional. They were working many tables at once yet were so attentive and made sure we were so well cared for. Each seemed to know just when to bring us another drink and provided just the right amount of attention. We never had to ask for a thing. Marcos Z., the Restaurant Captain at the Punta Vista, made a point on our first visit (on a very busy evening) to say hello and introduce himself. We then talked with him each day, as he always inquired how we were doing. His excellence in management was clear as we observed him positively reinforcing the staff with high fives and smiling banter, all the while participating in making sure all aspects were running like a fine-tuned engine. He was masterfully helping the tasks get done, while also supporting the staff members as they diligently did their work. Watching him work, we were so impressed with his leadership in inspiring and bringing out the absolute best in this dedicated team of humans. One of the days were there, Marcos and head chef Raul CaC. surprised us with an AMAZING lunch special (not on the menu) of fresh local seafood. It was beautifully presented and delicious, and what we would imagine a Michelin star meal would be like. We have also enjoyed the meals from Chef Heisler. Every meal at Punta Vista has had amazing presentation and flavor. If there is a name we are leaving out, it is only because we did not have a chance to write it down. Upon check-in, we opted not to go for a room upgrade (and did not regret that because the room was perfect- with every room seeming to have an exceptional ocean view) and instead paid extra for a romantic beach dinner as well as a dining experience at the Chef’s Plate. We highly recommend doing both. For the romantic beach dinner, staff members Cande J. and Fidelino were so warm and made us laugh often. Fidelino even sang us a very “unique” anniversary song, which we will never forget. Each course of our dinner was beautifully presented, and each bite was a pleasure to enjoy. The sky was filled with stars, and we found ourselves wishing we could freeze time and stay right in that moment forever. How often in life can you feel that? The Chef’s Plate was also an amazing experience. Each course was prepared with all locally sourced food. The chef custom carefully crafted each plate for our small group of diners. Our servers Julio and Jorge were amazing, helping to create a very warm environment in our intimate setting. If you go take a moment to meet everyone, get to know their names. The staff were wonderful people, that created for us 6 days that we will never forget. We humbly appreciate and recognize the hard work and dedication that each individual poured into giving us an absolutely beautiful vacation. Well done Hyatt Zilara Cancun. We will be back and will tell everyone about our amazing time there.

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