search
1/30
2/30
3/30
4/30
5/30
6/30
7/30
8/30
9/30
10/30
11/30
12/30
13/30
14/30
15/30
16/30
17/30
18/30
19/30
20/30
21/30
22/30
23/30
24/30
25/30
26/30
27/30
28/30
29/30
30/30

Grand Sunset Princess All Inclusive

Mexico Playa del Carmen Playa del Carmen

11357 reviews

The hotel offers 676 fully-equipped rooms with a range of services offer a variety of possibilities to choose from; Junior Suite, Junior Suite Deluxe, Junior Suite Deluxe Pool, delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. There is a wide range to choose from at Grand Sunset Princess, and in addition, we offer a selection of magnificent buffets and 7 thematic restaurants, offering rich and varied Mediterranean food, the renowned food from the Mexican Haciendas, traditional Swiss food and delicious Italian meals, providing the most exquisite gastronomic delights with unforgettable tastes and aromas. In short, this is a hotel which offers endless possibilities for enjoying your holiday to the full.

This hotel is popular! Rated very good by 11357 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £1,144 per person

Secure today from £39pp

check price & availability

Hotel only

All Inclusive

from £83 per person per night

Secure today from £10pp

check price & availability

Location

world_map

Playa del Carmen, Playa del Carmen, Mexico

Address: 77710, PROLONGACION 5tA AVENIDA MZ 20 LT 006, Playa Del Carmen, Mexico

Phone: +529848773500

Important information

Travel aware

It’s important you check government guidelines before travelling

Learn more

Reviews

Tripadvisor rating

4

Good

11357 reviews

Cleanliness

Rooms

Sleep Quality

Service

Location

Value

More Negitive than Positive !!!

Nov 2022 | Jeff G

Postives Maids do a very good job cleaning the rooms. Pools are fairly clean but small unlike other resorts. Italian a la carte was the best of the resturants. For us thats where the positives stop Negitives The resort is very dated and in need of a make over. Theres only so much paint a person can apply before you actually have to fix the problem. Out of our group, 4 people got food poisioning so beware what you eat at this place. I myself was one of the people that got sick and was down for 4 days ( 1 day I could not even get out of bed). My wife attempted to bring me toast on the day I was unable to get out of bed but they wouldnt allow it. Only way I could get food was to pay for room service. The drinks are very chemically , we actually joked that they were made from Kerosene. If you're a drinker i'd recomend the canned beer, it maybe cheap beer but at least you'll know what you're drinking. The service is terrible!! Not really the fault of the workers , they are very under staffed. The line-ups for everything is quite long. Working staff is'nt overly friendly and not something we've ever incountered in Mexico, so I can only assume it's how they're treated by management. The activities at the entainment pool are definitly not Kid friendly and are extremly sexual. Not something that bothered me much as I have a teenanger who understands it all for show but if you have small kids this is something you'll need to look out for. The shows are nothing to write home about and are mosly indoors which I thought was strange for Mexico. Someone trying to escape winter most likely does'nt want to be stuck inside to watch a show. They hard sell everything from wine at dinner to the pay resturant on the beach (actually forced friends to buy wine to get a table for dinner at the steak house) The Spa prices are completly out to lunch. Most services are double what they sell for at home. WiFi is terrible !!! Not much else to say there Most of the kids within our group got bored after a couple days as they dont offer much outside being in the pool all day This is for sure not a 5 star resort as listed, it's a 3 star at best. Before booking here do yourself a favor and research it !!!

4 out of 5!

Nov 2022 | MrsAllieCooke

Date of Visit: November 13 - November 22 2022 Pros: -many reservation only restraunts on the premises offering everything from sushi to French cuisine (all inclusive no additional fees) la vaqueria (steakhouse) was our favorite by far* -more than 10 large pools, free cabana hut style structures lining the pools, lots of loungers and space for everyone shaded and unshaded -large plastic drink cups at the bars instead of small cups served at other resorts (non drinker so cannot comment on the quality of the alcohol) -the best buffet selections we have ever had at an all inclusive, something to eat for everyone in the family at every meal -large, updated and comfortable rooms (some of the nicest we have seen) -large outdoor and indoor entertainment theaters with shows every evening -swim out rooms available for under 200$ extra per night (negotiable with check in agent) -platinum suites available for upgrade for around 200$ extra per night (negotiable with check in agent) -English comedy channels in the room (the office and other sitcoms running all night if you just want to chill) -feels like a small city with many restaurants,  buffets, snack stations at the pool (lunchtime only), bars, pools, theaters/entertainment etc. Never boring and lots to explore -massages through the hotel are about 200$ usd, but there are several independent masseuses just down the beach to your right (we got deep tissue 1 hour massages for 40$ use and it was the best massage ever, went back for another! Ask for sandra) -you can book your dinner reservations on a hotel app which is very convenient Cons: -the worst beach I've ever been to , a total disappointment for someone who loves a nice beach walk (there is about 2 feet of sand before you are in the water after you wade through the boatload of loungers out there) it was covered in seaweed, the water was brown/murky/full of seaweed which really sucked-massive letdown -the beach bar is small and has a line of 20-30 ppl at any given time so good luck getting a drink -I got food poisoning at the resort from the PIRATE BUFFET IMMEDIATELY, staff said fill out this form and call a medic if you want to (its 150$ usd), took no care or responsibility and trust me the food poisoning wasn't pretty so I won't go into detail, had to spend over 50$ usd on cheap 5$ meds they hustle onto you at the gift shop -no outdoor eating anywhere at the resort, no beach view restraunts or anything like that- cafeteria style buffets only -beach is totally separate from resort and is not viewable from any pool on the property, it is behind a bridge / mini forest, you would have no clue it was a beach resort if you didn't search for it -staff are not overly friendly like we have experienced in other resorts, they are not highly motivated by tips either -November 2010 one of the lobbies exploded, killing multiple guests and staff due to a "gas explosion" so keep that in mind if you are anxious about things like this -no room service -no taking food outside the buffet for any reason -the platinum suites and wrist bands are not worth the money according to everyone we spoke to at the resort, but the swim out rooms are definitely worth it if you can afford the upgrade -teppenyaki restaurant was aweful they have no sauce whatsoever for your teppenyaki meal (no garlic sauce, ginger sauce, teriyaki sauce etc.) This is a huge swing and a miss for teppenyaki lovers- skip this restaurant! Despite these points we would definitely be back, this resort will not be for everyone but it was clean beautiful and had wonderful food selections (minus the food poisoning)

My experience

Nov 2022 | Teresita R

I would say, a perfect vacation overall. Foods and restaurants are outstanding, rooms and staffs are kind respectful. However, a certain Michael from Royal Holiday who we felt harrassed by him. During our conversation in their of a Holiday Package, well, they don't call it a Time Share, of which we knew it is though. My friend was actually interested to buy their offer, all she wants is time to think. Michael said, my friend needs to make a decision TODAY, not tomorrow..TODAY. He added offer ends in 5 minutes. He was pushy, he said his time was wasted. He even spoke Spanish that we totally did not understand. We were insulted, disappointed. He was RUDE. so unproffesional as a Salesman. We missed our lunch because of his convincing conversation, that his offer of such vacation package he was selling that we did not buy. Grand Sunset Princess Resort, Thank you. Such a superb getaway experience

Low deposits

Secure your next holiday from £25pp

Multiple choices

More choice and flexibility for your dream holiday

24/7 holiday support

Expert help whilst you are on holiday

Price match

Know you are getting the best holiday deal