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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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- Overview
- Facilities
- Location
- Reviews
Located in Mexico’s stunning Riviera Maya, El Dorado Seaside Suites offer a 5 star gourmet inclusive® experience for adults. The resort is split into two distinct sections and you can choose the one which best suits you. Infinity is a modern oceanfront building with swim-up suites and balcony pools on every floor. Or stay in the Palms section if you prefer to be next to a white sand beach with coconut plantations. And best of all, you'll be handed a glass of sparkling wine upon arrival.
Start your day by choosing where you’ll eat breakfast. One of the offerings is an exciting grilled feast on the beach. Or you can opt for one of three more conventional options, which allow you to consume your first meal at any time between 6am and 11am. In the evening there’s a choice of seven places to dine. Whether you prefer international cuisine, Caribbean dishes, Asian fusion, local Mexican delicacies or Italian, there’s something for you. Those wanting home comforts can opt for one of the British favourites like shepherd’s pie, fish & chips and rice pudding.
Whatever time of day it is you’ll be able to get something to eat, with early lunch options starting as soon as late breakfast finishes. While light meals and grilled BBQ delights are available throughout the afternoon, until dinner options become available. There’s plenty of variety of scenery too, with dining tables set among tropical trees, in beach huts, as well as inside the building. If you prefer to eat on your terrace, room service is available 24/7.
In total there are ten bars, including four swim-up options. Between them they offer a range of soft and alcoholic drinks from 9am to 2am. Mezcalito, named after the Mexican drink Mezcal, serves a wide assortment of liquors. While at Margaritas both the beverages and views are exotic. Whether you prefer a lively end to the day with entertainment or a quiet drink while admiring the view, there’s something for you.
Guests get complimentary use of the sauna, steam bath and the fitness centre. Choose from five swimming pools and if you’re adventurous book a scuba diving class. For an additional charge El Dorado Seaside Suites offer private candlelight dining, fresh lobster, further international wine options from the cellar and spa packages. Just what you need if you’re planning the perfect romantic trip.
In the Infinity section swim-up suites are a generous 54m2 and include a 10.4m2 terrace. As well as the standard amenities you would expect at a 5 star property, there is a round sofa for two that swivels 360 degrees to enjoy the wonderful views. While in the Palms building, junior suites offer 45m2 of space. Connecting rooms are available on request and each suite has a bath.
El Dorado Seaside Suites offer scuba diving excursions (for a surcharge) and kayaking. While you will feel extremely comfortable within the resort, you shouldn’t miss out on the national beauty in the area. Kantun Chi, under 7km away, is an exotic and relaxing paradise with impressive cenotes (water caves). In the other direction Yal-ku Cenote y Laguna Yalku is an eco park that offers something for everyone. Clear waters for swimming or snorkelling, hiking paths, beaches for those who like to relax and if you’re lucky you might spot some turtles.
This hotel is popular! Rated excellent by 5537 people on Tripadvisor
7 Nights All Inclusive
from £1,603pp
Facilities
Key facilities
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Gym
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Air-con
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Outdoor pool
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Wifi
Other
- Gym
- Sauna
- Spa
- Massage
- Steam bath
- 24 hr reception
- Air-con
- Bar
- Housekeeping
- Laundry
- Outdoor pool
- Restaurant
- Sun terrace
- Wifi
- BBQ
- Poolside snack bar
- Private beach area
- Tennis
Location

Riviera Maya, Riviera Maya, Mexico
Address: Carr Playa Tulum Km 95, Puerto Aventuras, Mexico
Phone: +529848751919
Reviews
Tripadvisor rating
Excellent
5537 reviews
Cleanliness
Rooms
Location
Sleep Quality
Service
Value
WE HAD A BLAST!!
We had a blast on our vacation!! My husband and I stayed in the Seaside Suites, Infinity side Jan 8-19 for my 40th birthday. We were in room 6306 which had a beautiful view of the ocean over the palm trees and a great view of the pool and swim up bar. Our room was close to the elevator which we appreciated. We loved having the swim out right outside our suite, it was chilly but we still used it a handful of times during our stay, specially after returning from a hot day walking around Playa del Carmen. We cannot say enough about the amazing staff at EDSS, everyone works so hard and is very friendly. Our concierge Patricia made sure my birthday was perfect from start to finish helping my husband plan and book our entire day. We started with the romantic breakfast in bed, then an 80 minute couples massage with water journey and a sunset candlelight dinner. Our bed was decorated so beautifully when we returned to our room that night. Best birthday ever!! Best massages ever!! Other amazing staff that stood out were the evening concierges Leslie and Brenda, they went out of their way to chat with us every night and were so kind. We loved Viktor the best shuttle driver, he made sure we got back to our room from Guacamayas every night. He made us laugh and was always fun to chat with. Hugo at Driftwood was our favourite waiter and we asked to be seated in his section for lunch almost daily. Vivaido took the best care of our room and made our stay extremely comfortable. Angel was my hubby’s favourite bar tender, we chose to only drink at Guacamayas during our stay or the Infinity pool swim up bar. The entertainment staff Elbert and Miriam were fantastic and made our time at the pool extra enjoyable! Restaurants in our opinion were all very good but we had our favourites of course. 1. Klay Talay 2. Mia Casa 3. Gourmet Pub 4.Culinarium 5. Mexican restaurant. Room service was also good, we had it 4 times while there. My favourite was the chicken quesadilla and hubby loved the flank steak baguette. We ate lunch almost daily at Driftwood and loved the menu. We only had breakfast at Seaside Market the days we were up for breakfast and we were in awe of the ladies who worked the egg station making delicious omelettes and eggs nonstop. There were only a couple minor issues during our stay and nothing to write a negative review about. My one warning to people booking here would be to watch your step. There are small steps into/out of all rooms, restaurants and around the property. Not a big deal but you need to pay attention to not trip. One suggestion to improve the facilities would be to add a stool or foot ledge in the shower to make shaving legs easier. The hotel could use some updating but we still thought it was very nice and the grounds were beautiful and well cared for by staff. We are two people who had the best vacation of our lives here and look forward to returning one day!
Highly recommended
You will not be disappointed, El Dorado has something for everyone, great bars and restaurants. Our favourite was the culinarium, if you are a seafood lover ask for the hot stone soup it’s not on the menu but it’s amazing. I also want to give a shout out to the entertainment team - Elber, Miriam and Jesus were fantastic always around for a chat and have something great to keep you entertained, don’t miss the pool bingo, coconut painting and foam party!! Thank you for making our trip so memorable!!
Best vacation ever!!
Love love love this resort. I really didn’t experience any negatives. Food wasn’t excellent but it was very good. The staff were all amazing from front desk to concierge to shuttle drivers. The only uncomfortable situation was feeling pressured to join their membership but they made it worthwhile. Definitely recommend this resort and will be coming back.
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