Financial protection

You are protected

Whatever happens, your money is always safe

We know – especially now – that you want to book your holiday with more confidence.

At Thomas Cook, we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL). We’re also members of the Association of British Travel Agents (ABTA).

What does this mean for you?

Unlike many other travel companies, we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account administrated by the Air Travel Trust. We do not have access to this directly and can only withdraw funds once you’re back home from holiday. 

 

 

 

Refunds and amendments

Here's what will happen if your holiday changes due to Covid-19

We know that things don't always go to plan. So if travel restrictions change for the destination you’ve already booked a holiday to, we’ll get in touch and chat through your options.

  • If you still want to travel that's no problem at all. Do check the FCDO guidelines on quarantining when you get there and get back
  • If you fancy going somewhere else or shifting your trip to a later date then we'll happily move it for you
  • If you are due to travel in the next 14 days and we can't find you anything else suitable we will cancel your holiday and ensure you are refunded within two weeks

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply

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