Financial protection

You are protected

Whatever happens, your money is always safe

We know – especially now – that you want to book your holiday with more confidence.

At Thomas Cook, we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL). We’re also members of the Association of British Travel Agents (ABTA).

What does this mean for you?

Unlike many other travel companies, we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account administrated by the Air Travel Trust. We do not have access to this directly and can only withdraw funds once you’re back home from holiday. 

 

 

 

Refunds, amendments and cancellations

Here’s what will happen to your holiday if UK government rules mean you have to quarantine on return

For non-refundable rooms: 

  • We won’t be able to get you a refund on the room
  • Unless the airline cancels the flight, we won’t be able to get you a refund on it. However, if you've booked with EasyJet, you can make one amendment free of administration charges, which means you can push the date back at no extra cost from us or Easyjet
  • Travel restrictions permitting, you can still go on your holiday so long as you follow self-isolation guidelines on return 

For refundable rooms:

  • We can get you a refund on your room so long as it’s requested before the cut-off date, which will vary depending on the hotel you’ve booked
  • Unless the airline cancels the flight, we won’t be able to get you a refund on it. However, if you've booked with EasyJet, you can make one free amendment free of charge, which means you can push the date back at no extra cost from us or Easyjet
  • Travel restrictions permitting, you may still be able to go on your holiday, so long as you follow self-isolation guidelines on return

For quarantine-proofed holidays:

  • We’ll give you a full refund on your flight, room and transfer 
  • Your refund request must be made within 2 weeks before you’re due to depart
  • Once you’ve asked for your refund, you’ll get your money back within 14 days
  • We won’t be able to refund you the fee for quarantine-proofing your holiday
More on cancellations
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