Financial protection

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Refunds, amendments and cancellations

If your holiday is cancelled by us or the airline due to national or tier 4 restrictions your holiday will be refunded within 14 days.  In the case of RyanAir flights the refund will come directly from RyanAir.

Here’s what will happen to your holiday if UK government rules mean you have to quarantine on return and you choose not to travel:

  • You will receive a refund on your hotel and transfer as long as it’s requested before the cut-off date, which will vary depending on the hotel you’ve booked.  The cancellation policy for the hotel will be clear when booking the hotel you are considering.
  • If your holiday includes a flight with EasyJet and you are due to travel more than 14 days away you can make a free amendment. This means you can move your flight to another destination or time, and we will book you a new hotel if you wish.
  • If your holiday includes a flight with EasyJet and you are due to travel within 14 days, you can make one free amendment up to seven days after a government announcement on quarantine restrictions.
  • Else we will do our best to get you a refund for the airline cost, but it will depend on the policy of the airline so can't guarantee the refund if you choose not to travel.
More on cancellations

You are protected

Whatever happens, your money is always safe

We know – especially now – that you want to book your holiday with more confidence.

At Thomas Cook, we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL). We’re also members of the Association of British Travel Agents (ABTA).

What does this mean for you?

Unlike many other travel companies, we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account administrated by the Air Travel Trust. We do not have access to this directly and can only withdraw funds once you’re back home from holiday. 




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