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Important Notice : Single currency Cash Passport Services In Stores – Temporary Issue Regarding Cashing-Out & Reloading

We’re sorry that there’s currently a technical problem within our Thomas Cook stores which means they can’t assist customers who want to either cash-out or reload a single currency Cash Passport. This is a temporary issue, and we’re working with MasterCard to resolve it as soon as possible. In the meantime, please note the following alternative ways of cashing out or reloading single currency Cash Passports:

CASHING-OUT:

Customers can request a cash out by contacting the Card Services team on 0800 015 0401. The Card Services team can arrange for the cash-out value to be transferred to a UK bank account or building society account. The cash out transaction fee will be waived when contacting Card Services.

RELOADING:

Single currency Cash Passports can be reloaded by means of:

  • e-banking transaction (see details on how a cardholder can set-up an e-banking reload are the bottom of this communication)
  • online at https://thomascook.cashpassport.com/
  • by contacting the Card Services team on 0800 015 0401.

RELOADING VIA E-BANKING TRANSFER:

Customers can transfer funds from their own bank account onto their single currency Cash Passport using the following bank details:

  • Bank Details Beneficiary/Payee: MasterCard Prepaid
  • Sort Code: 20-32-53
  • Account Number: 63807568
  • Reference: Your 16 digit Cash Passport Card number on the front of your Card Amount: Please ensure the amount you load on your Card is within the allowed card limits.

Important: Payment will only be accepted from bank accounts in the name of the primary cardholder.

Note: It may take up to 5 working days for your funds to be transferred by your bank, however, be assured that we will load the funds onto your Cash Passport within 24 hours from when we receive them.



Thomas Cook Travel Money offers great exchange rates on a number of foreign currencies. Whether you’re looking to either  Buy EurosBuy Turkish LiraBuy US DollarsBuy Swiss FrancsBuy Egyptian PoundsBuy Canadian DollarsBuy UAE DirhamsBuy Czech KorunaBuy Australian Dollars or Buy Bulgarian Lev, just check out our rates and decide whether you want to pick up your travel money in-store or have it delivered to your home.

For exchange rates on the move check out our 'What’s the Rate' currency calculator for Android and our 'What’s the Rate' currency calculator for Apple for the latest exchange rates and trends, as well as use the app to pre-order and reserve your foreign currency or your prepaid travel money card to collect at your nearest Thomas Cook store. Both versions of the app are free to download today.

Check out the latest currency exchange rates with our handy rate watch tools

 

Access exclusive MasterCard®  benefits 

As a Thomas Cook Cash Passport™ customer you can access exclusive MasterCard offers and experience in cities   around the world with  MasterCard® Priceless Cities. †

Sign up for free and Find out more at www.priceless.com

Terms & Conditions

*Offer is not available to existing Euro Cash Passport cardholders, or anyone under 18 and not UK resident. ID in the form of a passport or driving licence must be provided at the time of purchase. 50 Euro free is applicable for any Euro Cash Passport purchase of £1,000 and over made in a single transaction. Only available from Thomas Cook and The co-operative travel high street stores for a limited time and not applicable to home delivery purchases. 50 Euro free Travel money will be processed using the same exchange rate as the Cash Passport sale. This offer can be withdrawn without notice. Offer is not available to employees of Thomas Cook and The co-operative travel. Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® and the MasterCard brand mark are registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19/21 Shaftesbury Ave, London, W1D 7ED, company registration number 01288938

 

MasterCard® and the MasterCard brand mark are registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19/21 Shaftesbury Ave, London, W1D 7ED, company registration number 01288938.

 

**Free insurance cover applies to new purchases of foreign currency notes from a Thomas Cook or The co-operative travel store with a minimum spend of £400 up to a maximum spend of £2,000. Cover applies from date of purchase to date return to the UK or for 31 days, whichever is the greater. This is a contingent insurance that only applies if no other insurance is in force. Cover is limited to the value of the till receipt subject to a reduction of £50 for each and every 24 hours spent overseas. An excess of £50 applies in respect of each and every loss. Loss, theft or attempted theft must be reported to local police within 24 hours of discovery. Exchange rate as stated on the travel money till receipt will apply to claims. Further policy terms, conditions and exclusions apply. Insurance is provided by White Horse Insurance Ireland Ltd, registered in Ireland No. 306045, authorised and regulated by the Central Bank of Ireland.


† Benefits apply to holders of MasterCard products, including Cash Passport, and are made available by MasterCard via www.priceless.com. Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® and the MasterCard brand mark are registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19/21 Shaftesbury Ave, London, W1D 7ED, company registration number 01288938.

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