Cookies on the Thomas Cook Website

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promise 1 - service
  • We’ll always be honest with you and talk to you simply and clearly
  • We publish scores from review sites on our website so you can use other customers’ feedback to help you choose the right holiday for you
  • We give you as much information as we can about the hotels we use and what’s included so you know what to expect when you get there
  • We’ve got more than 400 videos of the hotels we use on our website so you can see what your perfect holiday will be like before you even book!
promise 1 - service
promise 2 - quality
  • We know you work hard for your holiday so we’ll work hard too
  • Our resort teams are carefully chosen to be enthusiastic, reliable, knowledgeable and caring. They’ll look after you and help you so you can have a great holiday with us
  • We never stop listening. Before you go, you can reach us seven days a week by phone, online chat or using social media. While you’re away you can contact us 24hrs a day
  • In many of the properties our reps visit, we have a 24hr satisfaction promise so we can help if things aren't as we described. Just look for the 24 logo
promise 2 - quality
promise 3 - care
  • The hotels we offer on our package holidays are expertly chosen and we regularly check their quality
  • The hotels our customers love the most are given our “Sunny heart” award. Just look for the logo
  • We work with review sites and use your feedback to strive to do better
  • We know that every moment of your holiday is important, so we work closely with hotels and our resort teams to make sure it’s great
promise 3 - care
promise 4 - trust
  • We’ve been creating brilliant memories for nearly 175 years. We invented package holidays so you can trust us and our experience
  • We never take for granted the trust that you place in us
  • You’re financially protected when you choose our package holidays and we give you the option of adding' little extras that’ll make a big difference to your trip
  • We’re a caring and socially responsible company
promise 2 - trust

*Our promise applies to all Thomas Cook and Signature package holidays that includes a Thomas Cook Flight. Our promise excludes packages provided by Flexible Trips and Airtours.


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