Cookies on the Thomas Cook Website

This site uses cookies, as explained in our Privacy Policy. If you use this site without adjusting your cookies settings, you agree to our use of cookies.

Browser not supported does not support this browser version, to benefit from a better user experience we recommend that you update your browser.

No, thank you
promise 1 - service
  • We’ll always be honest with you and talk to you simply and clearly
  • We publish scores from review sites on our website so you can use other customers’ feedback to help you choose the right holiday for you
  • We give you as much information as we can about the hotels we use and what’s included so you know what to expect when you get there
  • We’ve got more than 400 videos of the hotels we use on our website so you can see what your perfect holiday will be like before you even book!
promise 1 - service
promise 2 - quality
  • We know you work hard for your holiday so we’ll work hard too
  • Our resort teams are carefully chosen to be enthusiastic, reliable, knowledgeable and caring. They’ll look after you and help you so you can have a great holiday with us
  • We never stop listening. Before you go, you can reach us seven days a week by phone, online chat or using social media. While you’re away you can contact us 24hrs a day
  • In many of the properties our reps visit, we have a 24hr satisfaction promise so we can help if things aren't as we described. Just look for the 24 logo
promise 2 - quality
promise 3 - care
  • The hotels we offer on our package holidays are expertly chosen and we regularly check their quality
  • The hotels our customers love the most are given our “Sunny heart” award. Just look for the logo
  • We work with review sites and use your feedback to strive to do better
  • We know that every moment of your holiday is important, so we work closely with hotels and our resort teams to make sure it’s great
promise 3 - care
promise 4 - trust
  • We’ve been creating brilliant memories for nearly 175 years. We invented package holidays so you can trust us and our experience
  • We never take for granted the trust that you place in us
  • You’re financially protected when you choose our package holidays and we give you the option of adding' little extras that’ll make a big difference to your trip
  • We’re a caring and socially responsible company
promise 2 - trust

*Our promise applies to all Thomas Cook and Signature package holidays that includes a Thomas Cook Flight. Our promise excludes packages provided by Flexible Trips and Airtours.


Email Sign Up

In Store

Visit us in a store near you

Store Locator


You've come to the right place

Call Us

7 Days a week - 0844 879 8442

Contact Us