Frequently asked questions
Q. What is included in your wedding?
A. The items listed in the Thomas Cook Weddings brochure plus the experienced services of the Thomas Cook weddings team. Some hotels may change the content and price of their wedding packages, any such changes we will endeavour to inform you of at the earliest opportunity. Free weddings may not always include the same items as paid weddings and cannot always be combined with hotel special offers such as free nights.
Q. Does married there mean married here?
A. Your marriage will be registered in the country where the ceremony takes place and is legally recognised in the UK. If you are not a British Citizen we recommend that you contact the relevant embassy to establish their requirements.
Q. Which name should I travel in?
A. It is best to travel in your maiden name (unless previously divorced) and update your passport on your return.
Q. Where will our wedding ceremony take place?
A. Generally, your wedding ceremony will take place in the gardens of the hotel where you are staying. Some hotels have a choice of locations within their grounds, whilst others have an area specifically designed for wedding ceremonies. A beach location may also be available. If your ceremony is booked at a public venue, this may be subject to local regulations, availability and weather conditions, and will be re-confirmed locally.
Q. Can we make special requests and book optional extras?
A. When you have booked your wedding we will send you a wedding information pack containing details and prices of extras available. The pack will also include a form on which you can list your required optional extras and special requests. We will send this through to the wedding coordinator in resort on your behalf and it will be necessary for you to reconfirm locally that these services are still required. Payment for any extras should be made locally and prices are subject to change without notice.
Q. Can you organise our Wedding Reception too?
A - Yes. If you are having a hotel wedding, some hotels may require you to have your reception there as part of the conditions of the overall package, whereas in others you can choose from either staying at the hotel you are marrying in or celebrating elsewhere, such as a local restaurant or another setting of your choice. As well as contacts that our weddings team have in your chosen destination, your Wedding Pack may have details of additional options, and your wedding co-ordinator or representative in resort will also be able to help you with this.
Q. Can we invite guests to our wedding?
A. Yes of course but please remember to advise numbers in advance, especially if this involves a large group of people as some wedding locations and packages do have restrictions. For all inclusive properties it will be necessary for guests staying at different hotels to purchase a day pass. Most adult only properties allow children to attend the wedding ceremony only, however permission must be granted beforehand.
Q. What will the ceremony be like?
A. The ceremony will usually be civil rather than religious. In some destinations there may be more than one per day. The title of the officiant may vary by country; they may be referred to as a Minister, Judge, and Celebrant or most commonly as a Marriage Officer.
Q. What day of the week will our wedding take place?
A. Most weddings take place Monday to Friday (excluding local holidays) and most resorts require at least 3 working day’s residency before the ceremony can take place. All weddings are subject to the availability of the wedding location, officiant and date. In some countries local festivals and holidays will determine availability and in general weddings do not take place at Easter, Christmas and New Year.
Q. Can the date and time of the wedding be confirmed prior to arrival?
A. The date of your wedding will be confirmed prior to travel. We can request your preferred ceremony time; however this is usually re-confirmed on arrival in resort.
It is also important to understand that there is a possibility that your wedding date could be changed due to unforeseen circumstances.
Q. Will we need to complete any paperwork in resort?
A. Yes, it will be necessary for paperwork to be completed by both of you and this may be carried out away from the hotel. In some cases our weddings do not include transfers to the relevant offices so taxis/transfers may be payable locally. This will often take up to half a day.
Q. Can we marry abroad if we do not hold a British passport?
A. This is usually possible but there are exceptions. We recommend that you contact the relevant embassy to check in advance.
Q. What shall we wear for our wedding?
A. What you wear for your wedding is a highly individual choice. Bearing in mind the tropical climate, we recommend that a lightweight suit is worn by the Groom, and the Bride considers a dress to give maximum comfort in the heat. Casual clothes are quite acceptable in some destinations; others may require more formal clothing.
Q. What will the quality of the wedding photos & video be like?
A. Although the quality for both the above services is considered by the local country to be professional, it is important to note that facilities can be limited in some areas and therefore not always comparable to standards in the UK.
Q. What will the wedding cake be like?
A. Your wedding cake will be traditional to the country in which you get married and will usually be sponge with white icing.
Q. What will our bouquet & buttonhole be like?
A. Colours and types of flower differ depending on which country you choose to marry in and which season you decide to travel. We therefore recommend that you make your choices locally as you may see a wide variety of flowers and colours that you would not necessarily have first thought of. However, if you do have something specific in mind it is best to check in advance that it can be made available and also be prepared to pay a supplement.
Q. Can we choose our own music for the ceremony?
A. If you have a special piece of music that you would like to be played at your wedding it is usually possible to hire a CD player at the hotel although there may be a local charge for this. Alternatively it may be possible to pay to have live musicians at the ceremony.
Q. When do we get our marriage certificate?
A. This will vary, in some countries you will receive the marriage certificate immediately and in others it can take up to twelve months.
Q. Can we have additional copies of our wedding certificate?
A. It is usually possible to purchase extra copies of the marriage certificate in resort. Alternatively a solicitor in the UK will be able to issue certified copies of the original. There will be a charge for this.
Q. Do we need additional insurance?
A. A wedding insurance policy can be taken out at a supplement if you book a wedding with Thomas Cook and purchase our travel insurance. This covers rings, gifts, wedding attire, photographs and video.
Q. Are there any hidden extras that we should be aware of?
A. Different countries have different requirements for the legal documentation which can incur extras costs either in the UK prior to travel or in resort. Full details of the legal requirements will be included in your wedding information pack. An example of this is Mexico where you will both be required to have blood tests taken in resort at a cost of approximately US$250 (subject to change) payable locally. Optional extras will also have to be paid for locally.
Q. How do we transport our wedding outfits on the flights?
A. If you are flying with Thomas Cook airlines and have booked a wedding ceremony abroad with us you are entitled to an additional 5kg of hand luggage each for your wedding attire. This is in addition to the standard baggage allowance applicable to your holiday type. Maximum dimensions for the extra allowance are 55 x 40 x 20cm. Generally for all other airlines there is no extra baggage allowance for wedding outfits and we recommend that they are packed in a hard suitcase which will be place in the hold of the aircraft. Any further information can be obtained by contacting the relevant airline, including baggage allowances on domestic flights.