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Q. What is included in your wedding?
A. The items listed in the Thomas Cook Weddings brochure plus the experienced services of the Thomas Cook weddings concierge team in the UK as well as our Weddings team in resort in most of our Wedding destinations. Some hotels may change the content and price of their wedding packages, any such changes we will endeavour to inform you of at the earliest opportunity. Complimentary Weddings may not always include the same items as paid weddings and cannot always be combined with hotel special offers such as free nights.


Q. Does married there mean married here?
A. Where you have a legal ceremony, your marriage will be registered in the country where the ceremony takes place and is legally recognised in the UK. If you are not a British Citizen we recommend that you contact the relevant embassy to establish their requirements.


Q. Which name should I travel in?
A. It is best to travel in your maiden name (unless previously divorced) and update your passport on your return.


Q. Where will our wedding ceremony take place?
A. Generally, your wedding ceremony will take place in the gardens of the hotel where you are staying. Some hotels have a choice of locations within their grounds, whilst others have an area specifically designed for wedding ceremonies. A beach location may also be available. If your ceremony is booked at a public venue, this may be subject to local regulations, availability and weather conditions, and will be re-confirmed locally.


Q. Can we make special requests and book optional extras?
A. When you have booked your wedding we will contact you regarding extras and send you a form on which you can list your required optional extras and special requests. (Where we don’t have a Thomas Cook wedding coordinator, we will send this through to the hotel wedding coordinator in resort on your behalf).  It will be necessary for you to reconfirm locally that these services are still required. Payment for any extras should be made locally and prices are subject to change without notice.   Whilst payments for these are required to be made direct to the supplier by yourselves, please be aware that some of these extras may require deposit or full payments in advance of you travelling out to resort.


Q. Can you organise our Wedding Reception too?
A. If you are having a hotel wedding, some hotels may require you to have your reception there as part of the conditions of the overall package and this may be at an extra cost, whereas in others you can choose from either staying at the hotel you are marrying in or celebrating elsewhere, such as a local restaurant or another setting of your choice. As well as contacts that our weddings team has in your chosen destination, your Wedding Pack may have details of additional options, and your wedding co-ordinator or representative in resort will also be able to help you with this. Whilst payments for these are required to be made direct to the supplier by yourselves, please be aware that some of these may require deposit or full payments in advance of you travelling out to resort.

 

Q. Can we invite guests to our wedding?
A. Yes of course but please remember to advise numbers in advance, especially if this involves a large group of people as some wedding locations and packages do have restrictions. For all inclusive properties it will be necessary for guests staying at different hotels to purchase a day pass. Most adult only properties allow children to attend the wedding ceremony only, however permission must be granted beforehand.


Q. What will the ceremony be like?
A. The ceremony will usually be civil rather than religious. In some destinations there may be more than one per day. The title of the officiant may vary by country; they may be referred to as a Minister, Judge, Celebrant or most commonly as a Marriage Officer. 


Q. What day of the week will our wedding take place?
A. Most weddings take place Monday to Friday (excluding local holidays) and most resorts require at least 3 working day’s residency before the ceremony can take place. All weddings are subject to the availability of the wedding location, officiant and date. In some countries local festivals and holidays will determine availability and in general weddings don’t take place at Easter, Christmas and New Year.


Q. Can the date and time of the wedding be confirmed 
prior to arrival?

A. Yes - the date of your wedding will be confirmed before you  travel and in most of our hotels and venues in Greece & Cyprus we can even provide you with instant confirmation. Wedding date and time are usually reconfirmed on arrival in resort and it’s also important to understand that there is a possibility that your wedding date could be changed due to unforeseen circumstances.


Q. Will we need to complete any paperwork in resort?
A. Yes, it will be necessary for paperwork to be completed by both of you and this may be carried out away from the hotel. In some cases our weddings don’t include transfers to the relevant offices so taxis/transfers may be payable locally. This will often take up to half a day.


Q. Can we marry abroad if we don’t hold a British passport?
A. This is usually possible but there are exceptions. We recommend that you contact the relevant embassy to check in advance. It will also be necessary for us to contact resort on your behalf in order to establish if extra documentation and charges apply.


Q. What shall we wear for our wedding?
A. What you wear for your wedding is a highly individual choice. Bearing in mind the warm climate, we recommend that lightweight clothing is worn to give maximum comfort in the heat. Casual clothes are quite acceptable in some destinations; others may require more formal clothing.


Q. What will the quality of the wedding photos & video be like?
A. Although the quality for both the above services is considered by the local country to be professional, it is important to note that facilities can be limited in some areas and therefore not always comparable to standards in the UK.  Please make sure you have seen some of the photographer’s or videographer’s work before you make your final decision.


Q. What will the wedding cake be like?
A. Your wedding cake will be traditional to the country in which you get married and will usually be sponge with white icing.


Q. What will our bouquets & buttonholes be like?
A. Colours and types of flower differ depending on which country you choose to marry in and which season you decide to travel. We therefore recommend that you make your choices locally as you may see a wide variety of flowers and colours that you would not necessarily have first thought of. However, if you do have something specific in mind it is best to check in advance that it can be made available and also be prepared to pay a supplement.


Q. Can we choose our own music for the ceremony?
A. If you have a special piece of music that you would like to be played at your wedding it is usually possible to hire a CD player at the hotel although there may be a local charge for this. Alternatively it may be possible to pay to have live musicians at the ceremony.


Q. When do we get our marriage certificate?
A. This will vary, in some countries you will receive the marriage certificate immediately and in others it can take up to twelve months. In some destinations it may be necessary to have the marriage certificate translated to English either in resort or in the UK and this will be at your own expense.


Q. Can we have additional copies of our wedding certificate?
A. It is usually possible to purchase extra copies of the marriage certificate in resort. Alternatively a solicitor in the UK will be able to issue certified copies of the original. There will be a charge for this.


Q. Do we need additional insurance?
A. A wedding insurance policy can be taken out at a supplement if you book a wedding with Thomas Cook and purchase our travel insurance. This covers rings, gifts, wedding attire, photographs and video.


Q. Are there any hidden extras that we should be aware of?
A. Different countries have different requirements for the legal documentation which can incur extras costs either in the UK prior to travel or in resort. Full details of the legal requirements will be included in your wedding information pack. An example of this is Mexico where you will both be required to have blood tests taken in resort at a cost of approximately US$250 (subject to change) payable locally. Optional extras will also have to be paid for locally as will any reception fees and this may require payment before travel.


Q. How do we transport our wedding outfits on the flights?
A. If you are flying with Thomas Cook airlines and have booked a wedding ceremony abroad with us you are both entitled to an additional 5kg of hand luggage each for your wedding attire. This is in addition to the standard baggage allowance applicable to your holiday type. Maximum dimensions for the extra allowance are 55 x 40 x 20cm. Generally for all other airlines there is no extra baggage allowance for wedding outfits and we recommend that they are packed in a hard suitcase which will be place in the hold of the aircraft. Any further information can be obtained by contacting the relevant airline, including baggage allowances on domestic flights.


Q. How do we travel from the hotel to our wedding venue where we have booked our Wedding at a venue location?
A. If you have booked a venue location for your ceremony our team in resort will be able to arrange transport to and from the venue and charges will be payable locally.  Please get in touch for details.

Booking your Ceremony
All ceremonies must be booked in conjunction with a holiday from one of the current edition Thomas Cook brochures. You can book your wedding directly with us by calling 01733 224825. Alternatively your wedding can be booked by your local ABTA travel agent. Please refer to the general holiday information and booking conditions in the relevant brochure before you book. You must be 18 or over to book a wedding package with us, and unless stated otherwise we will offer you a civil rather than a religious ceremony.  Please be aware that the information in this pack also covers Renewal of Vows or Blessings which are not legal ceremonies – please make sure that you have told your wedding concierge whether you are wanting a legal ceremony, blessing or renewal of vows.

Amendment and Cancellation
If you want to make any changes to your wedding an amendment fee of £30 will be added to the cost of your wedding to cover administration costs. The charge to cancel a wedding package will increase the closer you get to your departure date and can vary by destination. The minimum cancellation charge for a wedding package is from £200 and your wedding concierge will be able to advise you further. Please note, in some cases higher cancellation charges (up to 100%) may apply depending on the supplier of our wedding packages. Where this is the case, you will be advised at the time of booking.
Full details on our holiday cancellation charges are stated in our Booking Conditions found in our main brochures or on our website.

What the price of your wedding package includes
The price of your wedding includes the items or services we have listed under “What’s included in your Ceremony?" unless shown separately, prices may also include taxes or charges imposed by local authorities in the country that you are planning to marry, these charges may be in addition to any charges detailed in connection with ‘legal requirements'. Please note that in some instances travel to a local government establishment in resort, hospital (for blood tests where required) or your chosen venue may be required, and this is not always included in the cost of the wedding package.

Group Bookings
Several hotels provide their own group offers. These offers can only be organised at the time of booking your wedding and cannot be added on at a later date. If any customers cancel at a later date and the number of adults travelling drops below the required number, this offer will no longer be valid. Day passes may be required for guests not staying at the same hotel as the wedding couple. Your family and friends may be charged a fee to use the facilities at your hotel, including on the wedding day itself. This price will vary from hotel to hotel, and there may be a charge for both day and night visits. Please ask for details.

Wedding Insurance
Thomas Cook Retail Limited and Thomas Cook Tour Operations Limited are all Appointed Representatives of White Horse Insurance Ireland Limited, which is authorised and regulated by the Financial Regulator in Ireland. Thomas Cook travel insurance is underwritten by White Horse Insurance Ireland Limited. Thomas Cook Registered Office: Thomas Cook, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough PE2 6FZ. Company registration nos. 102630 and 3772199.Telephone calls may be monitored or recorded.

Legal Requirements
It is usually necessary that you reside at your destination for a minimum period before the wedding ceremony can take place. If you don’t have all the legal documents required your wedding will not take place. It’s your responsibility to ensure you are in possession of all documents required and you take all original and certified copies of all the documents with you to resort. Please be aware that there may be costs associated with this which are not included and need to be covered by yourselves.. Thomas Cook cannot be held responsible for your failure to do so. Documents (where required in advance) must be sent to Thomas Cook at least 12 weeks prior to departure. Please send to Weddings Department, Thomas Cook, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough PE2 6FZ. We recommend that these are sent recorded delivery.
The legal ceremonies are conducted according to local laws and subject to local government requirements.  Where you are required to visit the local Town Hall or registrar in addition to your ceremony at the hotel or venue we will endeavour to secure your preferred choice of date however we are aware that, occasionally, changes can be made by the government officials and this is outside of our control. Where this happens in advance of travel we will contact you to discuss your options.

Translations
Whenever we ask you to obtain translations of your English documents, we mean word perfect translations produced by a professional translator that will be acceptable to the authorities of the country in question. Translations that have been produced by computer programmes will not be acceptable. Please be aware that there may be costs associated with this which are not included and need to be covered by yourselves.

Wedding Ceremonies
Ceremonies are not usually scheduled for weekends or national holidays. The relevant tourist board will be able to give you up-to-date information on national holidays in your chosen destination.

Wedding Venues & Reception
The choice of wedding venue & reception (where required) will be subject to a local charge.  A deposit for the venue may also be required and will be payable to the hotel or venue directly, often in advance of travel. Photos of wedding venues shown in our brochure or website are representative of the type of venue at the hotels we feature. In some cases (depending on whether a hotel has a choice of venues), the photo may represent a superior venue (subject to an additional supplement) - please ask for details. Please also allow for changes to the colour scheme, lighting, décor and features of venues as hotels regularly change these and some décor that is shown in  the Wedding brochure or on our website may only be available at an additional charge.  Please refer to your Wedding Pack “What’s Included in your ceremony” for further details. In some hotels the wedding reception is provided in a specific area away from the main hotel bar/restaurant facilities to maintain privacy for the wedding party and guests. Where arrangements are organised specifically for your wedding party, this may involve its own waiter service outside of any inclusive food or drink arrangements that form part of your holiday.  This means you may not be allowed to use your All Inclusive package and charges may apply – our wedding concierge team can advise you further.

Wedding Coordinators
As well as the UK wedding concierge team, we also have dedicated Thomas Cook wedding coordinators available in Cyprus, Malta, Italy, Rhodes, Zante, Crete, Santorini, and Turkey (Ölü Deniz area). The level of service available will depend upon the size of the programme in each destination. Your wedding coordinator will endeavour to assist with any request, however this is subject to local availability.  Where we don’t have a dedicated Thomas Cook wedding coordinator you will be given a contact at the hotel.

Luggage Allowance
Please remember that the total weight of your suitcase must not exceed the stated allowance on your ticket. Baggage allowances range from 15kgs to 25kgs per person, so double check with the relevant airline before setting out for the airport. If you are flying on Thomas Cook Airlines you will also both receive an additional 5kg hand luggage for your wedding attire.  This must be kept separate to the standard hand luggage allowance.

Priority Boarding
As part of the Thomas Cook Wedding package, when you travel with Thomas Cook airlines, the wedding couple will be given priority boarding on the outbound flight from the UK.

Your Wedding Finishing Touches
In many destinations and hotels, Thomas Cook is able to offer a range of pre bookable Extras such as flowers, photographers and your wedding coordinator in resort will be touch nearer the time to discuss these with you.  In some hotels, they offer their own pre bookable  “extras”, such as photos, DVDs, music etc. (payment is required locally and may be in cash). Please note any information or pricing for extras provided is subject to availability and can change without notice. We can provide guide prices in advance of your wedding but please be aware that any prices given are approximate and can vary considerably from hotel to hotel.  Prices are also reconfirmed once in resort. We strongly recommend that these are booked directly with resort as soon as possible.
Please note the list of optional extras we supply may only be a selection of what may be available locally. Hotels may charge locally should you bring an external supplier i.e. photographer or hair stylist into the property and in some cases you may be unable to bring in an external supplier.
Please note that Thomas Cook is unable to enter into any complaints or disputes arising from services provided outside of what we include in your wedding package.

Photographs and DVDs
Please remember photographic and video/DVD facilities are limited in some countries and therefore the quality may differ considerably from UK standards, therefore Thomas Cook holds no responsibility for the quality or availability of “extras”.  Please make sure you have seen some of the photographer’s or videographer’s work before you make your final decision. Videos may also need to be converted into UK specifications, and some photographers may require payment on the day- usually in local currency. In some destinations, an optional wedding photography package can be added to your booking before you go at a set price. This package includes a professional photographer, 24 photographs and an album. To book this please contact our wedding department on 01733 224825. Package upgrades and purchasing of the negatives can be arranged through our resort wedding team. If you choose to have a recording of your wedding ceremony, this will be on DVD and is compatible with UK systems.

Flowers
Our wedding packages, where stated, include bouquets for brides and buttonholes for grooms.  These are pre-selected (i.e. ivory roses in Paphos and carnations in Ayia Napa) but  you can upgrade to a larger bouquet or alternative flowers and colours. This will be subject to a local supplement and is subject to seasonal availability.

Hairdressing and Beauty Services
Where applicable, your Thomas Cook wedding coordinator will have details of hairdressers and make-up artists who can come to the hotel on the day of your wedding if required. Some hotels may have a hairdresser and make-up artist operating on the premises. Payment for these services will need to be made locally directly to the supplier.

Outside vendors and suppliers
(i.e. hairdressing, cakes, photographers)

Some hotels and venues don’t allow outside suppliers to come in to the hotel or there may be an additional charge to do so.  Our wedding concierge team can advise you fully but please make sure that you check prior to booking any outside supplier.

Colour & design your wedding cake
In some hotels a wedding cake is included as part of your wedding package as detailed in the wedding brochure. Generally the cake will be chocolate or plain sponge and is usually round with icing; however this may vary depending on the hotel. If a wedding cake is not included in your wedding package, a choice of cakes can be purchased through your wedding coordinator (where applicable) or through the hotel directly. If there are any special dietary requirements please email the Thomas Cook wedding coordinator to inform them, as this may need to be ordered in advance.
If you have a specific cake topper/decoration you would like to use, please give this to your Thomas Cook wedding coordinator once you meet with them in resort.

Wedding Transport
Where we have a dedicated wedding coordinator, they can arrange  your wedding transport once you arrive in resort and you will be shown a range of options to choose from.
Booking your transport through your Thomas Cook wedding coordinator gives you the peace of mind that the transport company is reliable and of a high quality.

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