Novotel Hong Kong Citygate

Obvious manpower issue otherwise perfect staycation

First of all, kudos to the front office team and housekeeping team. Despite the high turnover rate during these days, there's an obvious lack of manpower issue for all departments. I had a little chit-chat with the staff, there's easily over 200 in and out like every day, I registered in around 1400HRS, and the room was not yet ready. I have to wait until 1530HRS to get my key and go to my room. I don't blame the staff who's working at the desk. And imagine if it's the weekend, this is really getting out of hand. I hope the top management could see this and spare some more budget to get more manpower for the front office and housekeeping team. Considering you're earning a lot of money from the quarantine guests and the staycations' guests, you should be able to cover the cost of just getting a few more staff to ease the operation. I really appreciate the room upgrade, huge thanks to the person who checked me in. If you ask me to return or not, I won't be doing so until the day this hotel is getting more manpower. Food options for the dinner and breakfast buffet are so-so. Since my partner is a vegetarian, so there's only a little thing that he can eat.

Excellent service and location

Very good location, accessible to Lantau trail. 360 cable Car, Big Buddha, shopping Mall and many more. Room are clean and tidy, delicious food at the buffet and amazing staff. Thank for your amazing service.

My place of COMFORT

Lovely Hotel overlooking view , all rooms face the mountain. One thing that makes my stay very comforting. Staff are very friendly and helpful especially from the Lounge. Hotel premises are very nice, with great pool area and mountain view There are some issues that makes me disappointed but overall, nice hotel, and I'll make sure to be back and meet again the Lounge staffs. Good service really made my stay in greatness.