Novotel Hong Kong Citygate

Novotel Citygate Hong Kong is only 5 minutes from Hong Kong International Airport with free shuttle service. With direct access to the Tung Chung MTR Station, it takes only 30 minutes to reach the city centre and HK Disneyland is only 2 stops away. The hotel is connected to Citygate Outlets shopping mall with over 80 international brands running year round discounts. The hotel is also close to Hong Kong's largest exhibition and events complex - AsiaWorld-Expo accessible by vehicle within 7 minutes.

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Facilities

  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • wifi_icon
    Wifi

Location

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Hong Kong Island, Hong Kong, Hong Kong

Address: , 51 Man Tung Road Tung Chung, 51, Hong Kong, Hong Kong

Phone: 85236028888

Reviews

Tripadvisor rating

4.5

Excellent

5234 reviews

Rooms

Location

Cleanliness

Service

Sleep Quality

Value

Obvious manpower issue otherwise perfect staycation

Dec 2021 | Matt_lee919
First of all, kudos to the front office team and housekeeping team. Despite the high turnover rate during these days, there's an obvious lack of manpower issue for all departments. I had a little chit-chat with the staff, there's easily over 200 in and out like every day, I registered in around 1400HRS, and the room was not yet ready. I have to wait until 1530HRS to get my key and go to my room. I don't blame the staff who's working at the desk. And imagine if it's the weekend, this is really getting out of hand. I hope the top management could see this and spare some more budget to get more manpower for the front office and housekeeping team. Considering you're earning a lot of money from the quarantine guests and the staycations' guests, you should be able to cover the cost of just getting a few more staff to ease the operation. I really appreciate the room upgrade, huge thanks to the person who checked me in. If you ask me to return or not, I won't be doing so until the day this hotel is getting more manpower. Food options for the dinner and breakfast buffet are so-so. Since my partner is a vegetarian, so there's only a little thing that he can eat.

Excellent service and location

Dec 2021 | pettet2021
Very good location, accessible to Lantau trail. 360 cable Car, Big Buddha, shopping Mall and many more. Room are clean and tidy, delicious food at the buffet and amazing staff. Thank for your amazing service.

My place of COMFORT

Dec 2021 | camb0diab
Lovely Hotel overlooking view , all rooms face the mountain. One thing that makes my stay very comforting. Staff are very friendly and helpful especially from the Lounge. Hotel premises are very nice, with great pool area and mountain view There are some issues that makes me disappointed but overall, nice hotel, and I'll make sure to be back and meet again the Lounge staffs. Good service really made my stay in greatness.