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Mercure & Residenz Berlin Checkpoint Charlie

Germany Berlin Mitte

3821 reviews

It is just a short walk to the chic boutiques and the hustle and bustle of Friedrichstrasse, but as a guest at the 4-star Mercure Hotel Berlin Checkpoint Charlie you can also enjoy comfort and tranquility in one of our 139 lavish rooms, which all feature air conditioning and free WIFI. Some rooms also have a balcony overlooking the green courtyard.

This hotel is popular! Rated excellent by 3821 people on Tripadvisor

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Facilities

  • wifi_icon
    Wifi
  • Babysitting
  • Sauna
  • Massage
  • Beauty Salon
  • 24 hr reception
  • Bar
  • Bike Hire
  • Car park
  • Cot
  • Disabled facilities
  • Lift
  • Safe
  • Sun terrace
  • Wifi
  • Salon

Location

world_map

Mitte, Berlin, Germany

Address: 10117, Schuetzenstrasse 11, Berlin, Germany

Phone: 0004930206320

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Reviews

Tripadvisor rating

4.5

Excellent

3821 reviews

Sleep Quality

Cleanliness

Location

Value

Service

Rooms

A room with a view ...

May 2022 | PJ_LUND

Same as before. Clean, a good view over Potsdam, close to the Bahn. But nothing that sticks out. Simply a good hotel. Parking just outside, the staff can validate the ticket you pick up at the gate so you can go in and out, and put it on your bill. Alternative parking (open air) 100 m to the South, across the ”Lustgarten”, 10€/24h.

Good but not excellent

May 2022 | Richard O

Firstly the location of this hotel is good with many attractions within walking distance. The breakfast buffet is also very good with plenty of choice, and of good quality. You will not leave hungry! Staff are good but fail to clear plates away. The hotel is modern and clean, reception staff are professional and helpful. You can buy reasonably priced wine to take away. But… the air con in our room didn’t produce much or any cool air. We did report this to reception but no change in performance. There was a lot of noise from outside at 2-3am each morning which was very annoying as it went on for long periods. We didn’t get much or any hot water in the shower. We reported this but it didn’t improve. We also had a security issue which was kind of dealt with. But very very disappointing that it happened. The bar was only open two out of the three nights, but one night was a public holiday… but this is supposed to be a hotel. The hotel was also covered in scaffolding outside its facade. We should have been told about this before arrival. Would we stay here again(?) …may be.

Substandard cleaning makes for motel feeling

Apr 2022 | 265jaanan

When we checked in with two 10-year old children, the sofa bed was made for one child, and a baby cot was placed inside the room. We told reception, who came to sort it out for us - and also encountered a man who was missing a cot in his room! Well, these things can happen. However, looking more closely inside the room we found that it had been cleaned to a very poor standard. There was a used contact lens on one of the bedside tables. Surfaces were not clean, and neither were bathrooms. The curtain looked mouldy, and the whole room made it feel like we had checked in to a 2 star shabby motel, and not a 4 star hotel. We complained about this as well, and the receptionist sounded understanding and apologised. However, nothing was done to compensate for this. While we were out and about the next day, the room had been cleaned - a little bit better, but certainly not to a standard I would expect. Cleaning in the breakfast restaurant showed that this is a problem the entire hotel is suffering from: at the back of one of our napkins there were food stains from a previous meal, and the same with one of our plates - it was dirty at the back.

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