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Best Western Hotel am Spittelmarkt

Germany Berlin Berlin

2085 reviews

The Best Western Hotel am Spittelmarkt is situated in a peaceful side street in the heart of the city, a short walk from famous Friedrichstrasse. Due to the central location right by Spittelmarkt, all interesting sights are easily reached within minutes. The nearby underground stop takes you quickly and directly to the two hubs of Alexanderplatz in the east and Zoologischer Garten in the west. You can also easily reach attractions such as the Exhibition Centre, the Branderburg Gate, Gendarmenmarkt Square and Potsdamer Platz with its bars and restaurants. Come and stay in comfortable and modern guest rooms, including family rooms, and enjoy the delicious and varied breakfast buffet to give you a great start to an active day in Berlin. Enjoy our breakfast buffet at the fee of 13.00 EUR per person per day.

This hotel is popular! Rated very good by 2085 people on Tripadvisor

Facilities

Air-con
Wifi

Sauna
24 hr reception
Air-con
Bar
Bike Hire
Car park
Cot
Disabled facilities
Housekeeping
Laundry
Lift
Non-smoking
Safe
Wifi

Location

Berlin, Berlin, Germany

Address: 10179, Neue Grunstrasse 28, 28, Berlin, Germany

Phone: +493031161500

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Reviews

Tripadvisor rating

Good

2085 reviews

Cleanliness

Location

Sleep Quality

Rooms

Value

Service

Ok, place for improvement

Apr 2022 | miapopovic11

I was traveling with brother, and booked two single beds and got one vig bed. Reception ok, but it seems that some stuff need more education. Also seems that reception and house keeping department are not comunicating enough, on the day of departure we left fpr breakfast with plan to go back to room after and pick up baggage, and house keeping clean room like we will stay longer, double work. But hotel is always clean and sustanible, in bathroom is visible sign for towels.

Rude, inconsiderate, uncomfortable and broken promises

Oct 2021 | Johanna856

We spend three nights at this hotel and can not recommend this place. Below i will highlight several issues impacting our stay very negative: - Check in for the three rooms we had booked was beyond inefficient - We order one superior room as the description said "1 Doppeltbett" while the regular rooms where noted with "2 Einzelbetten" (this was further confirmed by the pictures displayed), however the so called double bed consisted of two beds pushed together, which was not what we ordered meaning we pay more for something we do not receive. The next morning when my partner tells the reception, she answers "that is what we call a double bed in Germany" it was only when she realized that I was Germany, that she apologized and promised that the price difference would be refunded upon check out. Only to deny the exact same thing one day late. - In addition to the 5 cm crack in between our beds, the madrassas made squeaky sounds, were very uncomfortable and should have been changes years ago - At check out, we had to fight to get our receipt, although this was promised at check in - Hotel cleaning staff entered the room while showering and started cleaning, ignoring the fact that someone was naket in the shower - Hotel cleaning staff knocked on the door 5 time at 9:20 in the morning, everytime we yelled no a later til a point where were screaming. Ignoring this the staff evered anyway, where we quickly had to wrap a blanket around us. The staff was did not understand why this was not appropriate. We told them (in German) that we would check out at 11 and they could come back after that. However, they entered the room again an hour later, completely disrespecting boundaries and personal space. - The room suffered from some long-term cleaning/maintenance e.g. madrassas and entire bathroom. - It was extremely cold and the heating did not heat efficiently. Given the cold temperature of October and the inefficient heating the blankets were no where warm enough!

Hotel closed

Aug 2021 | 204joanj

Nobody was there, the hotel is closed. We didn't know and we had to urgently book a new hotel nearby. We paid almost 100 Euros which we haven't gotten back yet because nobody answers any of our phonecalls nor our emails. Very dishonest ! We want the money back!

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