Long Beach Harmony

3rd time and what an improvement

This was my 3rd time to this hotel. Much better than the other times I'd been. Check in was lovely, staff polite, put in a duplex room in Harmony, which was really nice. Unfortunately it didn't suit us with having 3 adults in the room as it was open plan up stairs. Great for a couple with young children though. We were moved to a 2 bedroom family room. This was beautiful. The cleaner for our room was just great. Lovely woman. Food was better this year by far. Still prefer the harmony restaurant . Long beach side is far too busy for our family. Lovely waiters too. Always helpful. The staff at the hotel were constantly cleaning, day and night. What an improvement. Was nice that 2 water parks were heated. Massive selling point in my eyes. Infinity pool also heated. It is a shame the main pool isn't heated. It Was also nice to see lots more English at the hotel. We managed without a late Check out room. The harmony spa has showers, lockers and hairdryers . Hopefully see you again next October.

in a word it is not a proper hotel, the staff is not polite and the food was a disaster every day the same food and not tasty, the worst thing was that our two children got poisoned from the food in the restaurant and the staff didn't even care about us while we were in the hospital.

Very poor for a 5 star

Facilities here are typically quite reasonable and there is lots to do which makes up for it being about 40mins from Alanya. I've marked this as a family holiday although we are a couple because we went for a wedding which included a large family gathering. If you are a couple I would recommend a different hotel as it is very much geared towards young families and is pretty chaotic during mealtimes and pooltimes but that isn't my gripe. Overall its the worst 5 star hotel I've stayed in and in general the staff were very poor which played the most part in this review (some staff were kind though). To add to that you'd expect a 5 star lobby to have capable air conditioning...nope, sweating! Customer Service - 1. About 95% of the workers could not speak English here and it did become a bit frustrating. 2. We booked a land view room - big mistake, there was no balcony at all and for £2500+ for 7 nights I was hoping for some kind of space to put our lilo. i.e. I called up after we arrived saying we had just checked in and that the room wasn't to our taste. The lady on reception stopped me in my tracks saying "What is your problem? I'm busy at the moment.", then hung up....coupled with a 15 hour trip to get from Luton to the hotel its safe to say our trip didn't start well ha ha. 3. As the week went on I discovered the bartenders and wait staff were being selective about who they gave certain drinks/snacks to. Completely different treatment for different people, even within our group. i.e. My wife asked for a Turkish Coffee after she saw her brother get one (this included a few pieces of Turkish Delight), when she didn't get any Turkish Delight she kindly asked the guy for some (it was right beside the Turkish Coffee) and he said "no". After asking someone else she was given one piece. Ridiculous! i.e. Our sister-in-laws dad asked for a small bottle of wine at the bar, he was given two, I wanted the same so went up to ask for a bottle, the barman said "No", I said "I just watched you give two to a member of my group, why are you saying no to me?" He replied, "I'm not giving you it, it was a gift". Everyone had paid for all inclusive yet we weren't being allowed to have the same drinks, again ridiculous! 4. They refill the original spirit bottles with other local stuff that tastes nothing like the originals. 5. Cocktails were bad and clearly no one had been trained on what is in a simple cocktail like a Mojito. Cleanliness - 1. No hand sanitiser AT ALL, none of the automatic sprays had any hand sanitiser in them..and guess what...about 60% of our large family gathering tested positive for COVID on the trip. 2. Didn't replace our towels for the first 3 days even after asking again and again. When they finally did, they made a love heart with the towels, waited for my wife to arrive back and stuck the tip box in the middle of it indicating for her to tip them. 'For a 5 star hotel you'd expect a clean twice a day surely' 3. The cleaners were so noisy, yelling along the corridor and vaccums banging on our door and walls first thing in the AM. 4. Blankets - we had a double bed, the blanket provided (not a duvet), did not even cover the size of the bed - we had to spoon for the blanket to cover us. 5. Fridge - we arrived to be told that there is a mini bar which incl. soft drinks, juice, and other drinks, and that when you drink the first lot of everything it becomes chargeable. When we got to the room there was nothing but water and sparkling water. About 4 days in they gave us 3 peach juice boxes, great! Basically don't go if you like good hospitality!!! *On a positive note the beer was cold :)