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Turkey Antalya Alanya

Club Mermaid Village

Name: Club Mermaid Village, Turkey, Antalya, Alanya | Thomas Cook
Address: Kargi Ciftlik Sokak, 10, Alanya / Antalya, 07400, Turkey
Telephone: 00902425376470
Rating: 4

725 reviews

Overview
Facilities
Location
Reviews

This holiday village is located 16 km west of Alanya, a few metres from the beach and public transportation links. The complex consists of a main hotel building and individual blocks and offers a range of facilities which include 3 outdoor pools, a spa centre, internet corner and daily animation (seasonal). The hotel offers a private beach, 600 metres from the complex which has a snack bar, sunbeds and umbrellas. Local attractions include Alanya Castle, the Red Tower, Alanya Archaeological Museum and Damlatas Cave.

Facilities

Key facilities

Kids Entertainment
Air-con
Kids play area
Outdoor pool
Water slides
Wifi

Other

Kids Entertainment
Sauna
Spa
Massage
Entertainment Program
Steam bath
24 hr reception
Air-con
Bar
Car hire
Car park
Cot
Currency exchange
Darts
High chairs
Kids play area
Laundry
Lift
Located on a main street
Medical service
Outdoor pool
Pool Table
Restaurant
Safe
Shop(s)
Sun terrace
Table tennis
Terrace
Water slides
Wifi
Basketball
Jet skis
Luggage room
Poolside snack bar
Private beach area
Salon
Volleyball
Kids Club

Location

Alanya, Antalya, Turkey

Address: Kargi Ciftlik Sokak, 10, Alanya / Antalya, Turkey
Phone: 00902425376470

Reviews

Tripadvisor rating

Good

725 reviews

Sleep Quality

Rooms

Cleanliness

Service

Value

Location

Good stay for the price.

Mar 2023 | chorltz

Stayed at this all inclusive hotel in April 2022. Me and my partner stayed here for one week and got ourselves a great deal online due to (I think re opening the hotel, after a change in hand) so me and my partner was the first few people staying here when it reopened. Got shown to our room when arrived, which was nice. The room was tidy and clean, did have some problems with ants one day in the room But was sorted quickly. the bathroom compared to the room size was alittle small but wasn’t an issue. But with the room being clean was the main thing. Staff spoke good enough English to understand questions and to get a good response. For me the breakfast was the best food they served throughout the day. Overall the food wasn’t fantastic it was good, with a wide selection to choose from. The pool was clean and a decent size too. Drinks was okay, limited alcohol to chose from but I guess you get that with all inclusive hotels. Staff offered entertainment through the day and night. Overall was a good stay with the price me and my partner paid for.

Awful avoid at all costs

Jan 2023 | aimeew680

I stayed here via an on the beach holiday. When we arrived the staff were rude and not very accommodating. The room itself was extremely dirty and things such as the air con wouldn’t work. We spent the first day of our holiday waiting in our room for nearly four hours for the maintenance to fix the safe which was broken prior to our arrival as we had multiple valuables we did not want to carry around with us. Following this the food I would barely describe as edible despite the array of both English and Turkish delicacy we would spend most evenings eating out of the hotel despite going all inclusive to save money. The drinks themselves are ridiculous as most things are not included on the all inclusive meaning a single gin and tonic would set you back £10. The staff were inherently rude and spoke down to us the whole time. When trying to get help from the desk no staff spoke a word of English so we were spending half an hour just trying to tell them any issues through Google translate and they still wouldn’t understand. The cleaners were terrible with stocking up towels and most of the time they wouldn’t leave toilet roll therefore we would have to go to the reception at ridiculous times to collect some. If you choose to go to the beach beware of the extra prices for Ice cream and snacks with staff trying to charge us the equivalent of £10 for a large share bag of crisps. The entertainment was non existent and staying in the hotel at night was boring for adults. When we asked to make a complaint we were given a large book which had all English reviews in which is highly contradictory considering the staff cannot speak English. If you are a family and have older girls I would be very wary as many of the staff can be quite leery which included following us, hugging and saying very sexual things. All in all which made us feel extremely uncomfortable, we were aware that this is considered the norm in a country like this but surely not in the actual hotel do we expect to be treated that way. However if you do choose to stay here when you discover how awful the food actually is I would recommend the Blue Shark restaurant which is a ten minute walk, the staff are very friendly and accommodating and the food is cheap and absolutely amazing. Another restaurant we would regularly go to offered a pick up and drop off service which was called Picasso Cleopatra Restaurant and Bar. This place was slightly more expensive however the service was amazing and the staff would perform in the street as a form of entertainment which was a brilliant experience for us.

Awful/dirty / rude staff/ terrible food /

Dec 2022 | morrisBirmingham

Still arguing about this with sunmaster who I will never book with again !!!!! This has got to be one of the dirtiest hotels , iv ever stayed. Hairs on plates , order a drink and lipstick on rim ! Bedding not changed in 9 days !!! Had to ask for clean towels ??? Food disgusting and never hot. Good for couples ??? Every night Tom& Gerry , kids disco and 2 nights a week bingo / karaoke. Yet advertised and live shows and entertainment??? BUT if you want the animation team to take you out to a show , it will cost you €10 !!!! All inclusive??? Plz this is the gospel truth. Stay away. Iv been going to turkey for years !! But this has to be the worst hotel iv ever stayed in. !!!!! 1 member of staff out of 50 + spoke to us in 2 weeks. !!!!! Never ever I experienced this with Turks always said how Lovely and friendly they are !!! NOT here.