Astir Odysseus Kos Resort & Spa

This luxury beach establishment is situated on Tigaki beach. It is just 5 km from the historical city of Kos and some 20.6 km from the Kos Island International Airport. The modern design, the functional layout, the effortless luxury and the aesthetic elegance, create the ideal specifications for the beginning of the holiday you have been dreaming of. This spacious, family-friendly hotel was built in 2008 .The air-conditioned property offers a number of leisure facilities, such as a games room and a TV lounge. Dining options include an on-site bar and restaurant, and entertainment is provided for children in the kids' club and playground. Recreation opportunities include 5 swimming pools, 2 children's pools and 1 indoor heated pool. Guests can find relaxation in the sauna and the SPA centre, and those looking to get active can visit the on-site gym or play a game of tennis.All rooms are equiped with Wi-Fi Internet Access , Direct International telephone ,Satellite TV LED 32 inch ,Individual air-conditioning unit,Mini Bar ,Bath , Bathroom Amenities,Safe Box.

Flight + Hotel

7 Nights Half Board

from £604 per person

Secure today from £39pp

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Hotel only

Half Board

from £53 per person per night

Secure today from £10pp

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Facilities

  • pool_icon
    Kids pool
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • wifi_icon
    Wifi

Location

world_map

Lambi, Kos, Greece

Address: 85300, Tingaki Kos, S/N, Kos, Greece

Phone: +302242049900

Reviews

Tripadvisor rating

4.5

Excellent

2646 reviews

Rooms

Service

Cleanliness

Value

Sleep Quality

Location

Didn’t want to come home

Jun 2022 | Julie B

Second visit to resort and didn’t disappoint, travelled with family and we were all placed together . We were here for renewal of 40 year wedding vows up at lofaki (would have been nice for small upgrade , as I’ve read some people had without any kind of celebrations , but hey ho ). Pools are beautiful and housekeeping is first class , staff friendly just a few who couldn’t crack a smile . Animation worked hard , really enjoyed watching team dancing Izzy and Alex and co were great, my granddaughter loved mini disco . My stars would have been 5 but lost a point on lack of great fish in restaurant, food was delicious but for a coastal resort I thought seafood would be in abundance! Didn’t spoil my stay mind , we all had a fantastic time

One bad apple spoils the whole barrel!

Jun 2022 | S1002KZstuarth

What would have been an excellent review for this (supposed) 5 star resort, has been downgraded to a reluctant 2-star review. There is a phrase that “one bad apple spoils the whole barrel” and that phrase is very apt in our case. On our second night at the resort, we attended the evening meal as we had the previous evening in the main buffet restaurant. Being a 5-star resort we knew that for certain occasions certain attire had to be worn, in this case, it was clearly stipulated that no ‘flip-flops’ could be worn to dinner, to which we adhered to the published rules (which we were given on arrival). Wearing the proper footwear, we entered the restaurant (after giving our room number to the hostess) and wandered over to an empty table near to the reflecting pool in the restaurant. We then ordered our drinks and went inside to the evening buffet to get our food (which as most nights was luke warm). We had returned to our table only to be approached by one of the supervisors (presumably) called ‘Penny’ and were promptly berated in-front of the other dinners for wearing a “singlet” (which was a very expensive sleeveless top, by the way). She talked to me, as if I was a small child (and not a 50+ man) – saying that “this time, she was not going to send me to back to my room to change” and was completely condescending during the entire conversation. She continued to ‘put me in my place’ was very rude (and was standing over me, whilst I was seated) – she seemed quite aggressive and confrontational during the entire conversation. I sat back, aghast, and was incredulous (shocked and appalled to be honest) at being berated like this - in a full restaurant in a 5-star resort. My blood was boiling now and after a few moments of reflection, as I asked our waitress to see her supervisor once more. She promptly turned up, this time with her manager and seemed nonchalant about the whole affair. I explained the situation to her manager, and the fact this is ‘misunderstanding’ could have quite easily have been resolved at the door, if the hostess had simply let me know that there were additional rules (to those official published and distributed to each guest) and I would have gladly returned to my room and changed. But no, that was not the case. I explained that I was highly offended at the way I was spoken to (like child) and the attitude she gave towards me (the paying guest) was completely inappropriate. Furthermore, she did not attempt to apologise or downplay the incident, even in front of her manager. He eventually semi-apologised and then retreated. Later on in the evening (I was still seething) the manager came back over (clearly seeing that this incident was far from over) and offered to appease us with a bottle of wine. We clearly stated that this was not about appeasement, it was the lack of tact, the lack of customer service training for his staff and overall the lack of an apology from her to me. It was handled extremely badly by all. This whole incident left me appalled at the customer service within the restaurant (which up until this point had been very well received, our regular waitress Lola, who was very diligent and attentive) – a trait which was surely lacking in Penny’s case. The following night, Penny’s Boss’s Boss sought us out and tried to create ‘chit-chat’ to gauge the level of response from us, but it fell on deaf ears and ended up (after a few attempts) to become more like harassment than a genuine trait into how we were feeling about the service we had had. The told us he was the General Manger (which turned out later not to be case). Each and every meal meant we had to ‘interact’ with Penny or her manager – which meant that each and every meal was uncomfortable. It turns out that this one interaction, had now put a dampener on our entire stay at the resort, and turned what would have been a lovely holiday into a poor reflection on what might have been. One our last night, we eventually spoke to the General Manager, and explained the situation and how that one person can completely ruin the reputation and expected service level of a so-called Five Star Resort. Training starts at the top, the guest should always be a the centre of any hospitality experience – never left to be demeaned, “put in their place” or left to be berated as if a child. We hope he has taken on board our thoughts – as not to ruin any future guests holiday with one ‘bad apple’. This could have all been avoided, if the hotel had given us the correct information in the handout at check-in (or even a copy in the rooms) about the ‘rules’ they would be enforcing in certain parts of the resort. Ultimately the responsibility lies with the resort and its senior management team, to ensure the correct training and 5-star customer service is adhered to for their international clientele. Our recommendation to anyone thinking about booking this resort, would be to try somewhere else, somewhere where if you pay for 5-star service you get 5-star service and not rudely treated like a mischievous child.

Amazing experience.

Jun 2022 | Jayne P

Just back from a wonderful holiday at this amazing hotel. Situated by a lovely beach only a few metres from the pool. The app service was brilliant, nothing like laying on the sun beds ordering your drinks which arrived in a few minutes. The hotel was of first class service. Wonderful staff who couldn’t do more for you. Extremely friendly and highly efficient.

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