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Canary Islands Tenerife Puerto de la Cruz

Hotel Atlantic Mirage Suites & SPA

567 reviews

  • Overview
  • Facilities
  • Location
  • Reviews

Our 4-star Atlantic Mirage Suites & Spa opened on the 16th of December 2017 as a result from the complete refurbishment of the former 3-star Aparthotel Bellavista Mirador. The work took 8 months and meant an investment of 10 million Euros, consisting in the total renovation of the rooms and the general facilities, redesigning all the areas, including the elevating of the pool to street level, the transformation of the rooftop into a solarium terrace with a chill-out bar and the creation of brand new services like a complete and exclusive spa, a state-of-the-art gym, an indoor pool, an haute cuisine restaurant and a lounge bar. Our hotel means without a doubt a new model of hospitality in the destination.

7 Nights Half Board

from £396pp

Facilities

Key facilities

  • gym_icon

    Gym

  • pool_icon

    Outdoor pool

  • wifi_icon

    Wifi

Other

Location

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Puerto de la Cruz, Tenerife, Canary Islands

Address: Urbanizacion La Paz Eucalipto, 4, Puerto De La Cruz, Canary Islands
Phone: +922383111

Reviews

Tripadvisor rating

4.5

Excellent

567 reviews

Rooms

Cleanliness

Value

Location

Sleep Quality

Service

Travelers' choice award

Luxury retreat

Jan 2023 | leeb896

Luxury break in a gorgeous hotel with breathtaking views from the rooms of the Atlantic. The resort is quieter and so expect to relax and feel pampered. Lovely welcome drink and great care given to ensure the experience felt special at every point. The weather was cloud and sun on some days so we decided to use the gorgeous spa and its well worth doing. Saskia, Jesus, Lucas, Teresa, Paula made every meal feel special and service was excellent and always with a smile. All of the staff were excellent during our stay. Many thanks for a lovely break. Lee and chris

Rude manager

Jan 2023 | Daveeoo

My partner and I had a 1 week stay mid January in this hotel. We booked this hotel based on the spa facilities including massages and the amazing sea views from the balcony. There were many pros to our stay, however unfortunately there were multiple cons that would prevent us coming back here in the future and ultimately outweighed the pros. Cons: 1. On our arrival, although staff members were very friendly and welcoming, offering us welcome drinks, towels for our stay (a small charge was asked for these), information regarding the hotel (times for when facilities were open including the spa and restaurants), and where our room was located, when we got to our room, we realised that the balcony door was broken and therefore could not be locked. We informer the reception and a technician was sent to fix it. Although the technician arrived promptly, we had already had multiple delays with our flight and transfer, resulting in us arriving at the hotel several hours after we were supposed to, and we just wanted to get some sleep for an early start the next day. 2. The second day we found ants in our room, however there were only a few so we left it and hoped they’d go away. The following day we found more ants in various places around our room. We contacted reception and a cleaner was sent to our room. Again, although they arrived promptly, she just sprayed the ants with insect repellent and left the dead ants in the room. It also left such a strong smell that we both had headaches and had to leave the room for a couple of hours despite keeping our balcony door open. 3. When we asked about massage availability on our first day, the receptionist advised that we could book on the day or the day before because most of the time they have availability. When we went to book two massages we were told the next availability was 3 days later. But we had to have them at different time because they only have 1 therapist… in a hotel that is called Atlantic mirage suites and SPA!!! When the day arrived for our massages, my boyfriend was told on his arrival for his massage that they have had to cancel because the therapist was injured and the next availability was Wednesday. We went home on the Monday, so no other availability for a massage. Obviously we understood that accidents can’t be helped, but we would have liked a sincere apology or some sort of compensation like free access to the spa- which would have come in the offer for our massages we were paying for. We were asked to speak to the manager. The manager arrived and immediately she had her back up and was unreceptive to our queries. It was an immediate NO to free access to the spa even though it was only 15€ per person. I asked why they only had one therapist in a spa hotel and her reply; ‘I don’t have to explain that to you, that’s the way we run it here’. I knew I wasn’t getting anywhere with the spa facilities, thanks to the managers rude and dismissive tone, so I mentioned the issues we’d had previously with the door and ants, that we’d let go prior to this. She responded ‘ we don’t have ants in this hotel and it’s your word against ours that the door was broken’. I asked for some sort of compensation and her response was again, a firm NO. She advised that they hadn’t charged us for the massages we didn’t get and that was enough. I left feeling deflated and patronised from a manager where customer service should be paramount to her. Which obviously it wasn’t!! 4. We paid half board, but wish we didn’t as we ate out most nights. Breakfast was the same 3 options everyday and evening meal was an assortment of bland meats and rice, spag Bol and pizza that didn’t alter much per night. All drinks had to be paid for also. Pros: 1. The sea view from the balcony was stunning. 2. All other staff members were very polite, friendly and helpful. 3. Clean facilities 4. Rooftop terrace with incredible panoramic sea views, sun loungers, hot tubs and snack bar. Unfortunately we won’t return.

An amazing adult only hotel with spectacular sea views

Jan 2023 | chrismD8089LN

What a stay we had at the Atlantic Mirage, such a great hotel with amazing views from our balcony and the roof top bar. We had a room on floor 1 which was the lowest floor in the hotel and closest to the sea which was amazing leaving the balcony doors open over night, listening to the sounds of the ocean as the waves crashed onto the cliff side was incredible. The staff were great and they were always helpful to our asks. Highly recommend.

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