Castle Harbour

Good place to stay but could be so much better

2nd time we have stayed here and we had a great week in Los Cristianos. We don't mind the hill or the walk down to the bars and the beach. We knew about the additional cost for sunbeds etc, it's stated on the website so not sure why people are annoyed by this. Our studio appointment (327) was spacious and perfect for 2 people although a little disappointed that our balcony (on the front of the hotel) did not get the sun at any point during the day. The pool bar serves up some really good food with a great breakfast for 5.95 euros which sets me up for the day and the drinks were well priced too. Hat's off to the staff at the pool bar, they work hard and serve with a smile, the pool lifeguard was friendly too, a special thank you to the English lady who works in the little office next to the reception who looks after the room allocation, she was particularly friendly and helpful when we asked if we could keep the room a little longer on the day we were leaving. The young man who works behind the reception was very pleasant. But when I say this place could be so much better, this is down to the ladies that work behind the reception, give us a smile ladies please. There is a group of them (all middle aged) and having been on scores of holiday all round the world I have never met reception staff that are consistently poor in their customer service delivery, 1. Keeping customers waiting whilst having private conversations 2. I was kept waiting a couple of times because they were reading something or using their phones 3. Lack of a smile 4. A thank you was only given in response to your own thank you 5. I asked for some information on local bus times, I ended up getting the information from another guest who witnessed the lack of information and interest from one of the ladies. Politeness and good customer service should be a given and whilst it was from the staff I mentioned earlier in the post, it is not by the women we came across during our stay. Several guests we got chatting to around the pool were talking about this, even laughing about it. We love Los Cristianos but in all honesty I'll probably look to stay somewhere else next time. I suggest the management team do some observations and carry out some training with the staff.

Castle Margherita at castle harbour

Just finished a week in sunny Tenerife stayed at castle Margherita and all I can say one of the best apartments we have stayed in . This is owned privately and you can tell we were meet by the owners friend who signed us in and showed us around, the personal touches were fantastic a little few snacks a beer in the fridge water,the use of a washing machine, there was also things like shampoo and toiletries so friendly and with a pool view we couldn’t have asked for better ,so a big well done it’s the small thoughtful things that make such a difference

very helpful staff

I'm writing this to praise the staff at the reception, They've helped us when we got stolen from at the beach, when we had a power outage, when we wanted a tour of Teide or rent a car always the rates were great, the attitude was friendly, this is my thumbs up!