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HD Beach Resort

Canary Islands Lanzarote Costa Teguise

4457 reviews

The hotel is located in the Costa Teguise tourist area, in front of a small beach. It is just 250 m from Spoons' Beach (Playa de las Cucharas) and the commercial area with shops, bars and restaurants. The hotel's location offers guests the opportunity to enjoy all kinds of aquatic activities, as well as various sports, entertainment and relaxation options. The centre of Arrecife is approximately 7 km away.The air-conditioned, family-friendly hotel was renovated in 2011 and offers 177 apartments. The hotel is built on 3 floors and offers lift access to all areas (barrier free), as well as an area with WLAN Internet reception and areas for adults and families. Guests are welcomed in the lobby, which offers a 24-hour reception service and currency exchange facilities. Facilities for families include a children's playground, a kids' club and a games room. Guests can relax in the TV lounge, café, or bar, or have fun in the pub and disco. The hotel also offers two restaurants. Guests can make use of the laundry service and car park.The apartments are suitable for an occupancy of up to eight persons. Each offers a sea view or mountain view, and features which will suit all family members. All apartments are en suite and feature a bathroom with a shower, as well as a bedroom with a double bed, and a living room. Each also features a kitchenette with a microwave (guests should check availability), a fridge, toaster and coffee maker. The apartments also come with a 32-inch flat-screen TV with access to satellite channels, as well as free WLAN Internet access. The apartments are air-conditioned and come equipped with a hairdryer, telephone, Wi-Fi, safe box and minibar as standard. Additional features include central heating and a balcony or terrace.

This hotel is popular! Rated excellent by 4457 people on Tripadvisor

Flight + Hotel

7 Nights Bed & Breakfast

from £388 per person

Secure today from £39pp

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Hotel only

Bed & Breakfast

from £40 per person per night

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Facilities

  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • wifi_icon
    Wifi

Location

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Costa Teguise, Lanzarote, Canary Islands

Address: 35509, Avenida De Las Islas Canarias, S/N, Costa Teguise Lanzarote, Canary Islands

Phone: +0034928826077

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Reviews

Tripadvisor rating

4.5

Excellent

4457 reviews

Sleep Quality

Cleanliness

Location

Service

Rooms

Value

Disappointing! Not TUI 4 Star Platinum standard!

Aug 2022 | BusyMum51

Definitely not a TUI 4 star Platinum hotel, which is the basis upon which we booked! We've stayed at several other TUI 4 star Platinums which have all been far superior. The website pictures were clearly taken many years ago, when it was much newer. I was incredibly upset & cross when we first arrived; I mellowed slightly as the 10 days went on & was prepared to give them a break with regards to obvious staffing issues as potentially being due to a post Covid situation relatively beyond their control, but there are still numerous fundamental shortcomings with this hotel. Our room (Junior Suite 239) was shabby, desperate for a refurb, a bit grubby, things were broken & dented, the table was wobbly. Worst of all though, the sofa bed, which supposedly sleeps 2, was broken. Luckily, we only needed it for 1 teenager but we had to take the very thin, foam mattress out of the smashed trundle drawer & put it on top of the actual sofa in order to make a half decent bed & then there was no quilt/bedding like there was on the main beds - just a sheet! Considering we'd booked a room for 3, there were only 2 glasses & cups. Every time we brought a cup & glass from the restaurant for the 3rd person, the housekeepers took it away again the next day! There was a small fridge, behind a rickety cupboard door, but the inside door shelves were broken, so we had to lie bottles of water/milk etc down & they would often roll to the back of the shelves & freeze solid! There was no extractor fan in the bathroom so after even a short shower, it became very hot, steamy & the mirror fogged up. (To be fair, the water pressure was excellent; very good shower.) The air-con in the room was pretty poor - we had to leave it on maximum for the entire time we were there - 24hrs p.day. The balcony door didn't lock - our room was on the 2nd floor but still not particularly reassuring. There were 'Out of Order' signs on a few of the kids' games & at least 1 lift for the duration of our stay & there weren't enough things like pool tables etc. for the size of hotel (only 2) so there was nearly always a queue. Some of the glass screens etc around the pool area are cracked, which adds to the overall slightly shabby appearance. There's only 1 small bar by the lower level pool, so if you're at the upper level pool, you need to walk up & down a steep flight of stairs, with drinks. By mid-morning, the stairs are often liberally covered with dangerous spillages. The food service in every restaurant at every mealtime was quite slow & patchy - there were clearly not enough staff & no-one appeared to be in charge. Sometimes, there wasn't enough food, cutlery, plates, bowls etc on the buffet - they were very slow to notice & top up. There wasn't much variety in terms of food either & the evening meals featured lots of bland meat or fish stews which were clearly a way of using leftover items from other meal services. (Food wasn't always labelled so sometimes you had no idea what things were!) We ended up eating out several times, which was obviously incredibly annoying, having paid for all inclusive. There was a lot of tinned fruit instead of fresh, the bread rolls & pastries were often stale & there was no sign of any ice cream anywhere except in the main restaurant during the lunch & dinner service - the only ice creams available at the pool bar during the day needed to be paid for. If you're a coffee lover, you're out of luck; whichever machine we tried, it was dire! The pool bar serves lunch snacks (main restaurant doesn't open for lunch until 1pm & you obviously have to be 'dry' to dine in there) but most days there was nothing but a few fruit pots, the remnants of some curly ham sandwiches & cold chips. Very inconvenient at times. Only 1 bar is available at night (except the small one which doesn't serve all inclusive drinks!) which means VERY long queues indeed; ridiculously so. We had no idea just how incredibly gusty Costa Teguise is (all day & all evening) & we were told that our 15yr old son (strong lad, very capable swimmer) couldn't do any watersports due to the risks caused by the wind, which was really disappointing, as he'd been looking forward to doing so much; in fact, the wide range of watersports advertised at this hotel, for guests to book, for this time of year, was one of the main reasons we chose it in the 1st place! The 2 pools are saltwater & very cold; the wind makes you feel pretty chilly as soon as you come out. There aren't anywhere near enough loungers for the size of hotel, so unless you're poolside at the crack of dawn, you're unlikely to get any. The umbrella shades are set into huge blocks of concrete, so obviously can't be moved & the grumpy lifeguards get very stroppy when you move loungers about, so trying to accommodate our family of 3 & keep 1 or 2 of us in some sort of shade proved almost impossible. Afore mentioned miserable lifeguards were always telling kids off for jumping in the pool (?!) & no inflatables of any size were allowed; not even in the small kids' pool! After paying €15 each to hire pool towels & being told we could swap them as often as we liked, we tried to do this a few days in & were informed that they didn't have any clean ones & to maybe try again the following day! The WiFi is VERY patchy; dips in & out constantly. I tried several times to book treatments at the Spa but whenever I went, there was no-one on the reception desk. I gave up in the end. One positive was the lovely TUI Rep, Miguel, who was very helpful & friendly. We booked a volcano half day excursion with him - predominantly in order to get out & away from the hotel - turned out to be a great tour & well worth the money! Having said that, we also booked a buggy driving experience, paid in full, had the details confirmed & then received a message 24hrs later to say it had been cancelled & there were no alternatives - yet again, very disappointed teenager. The hotel location itself is pretty good; although the beach directly in front is actually little more than a pile of rocks, there's a decent beach with loungers/umbrellas for hire plus a range of shops, restaurants, bars, etc. only 10mins walk away & a mini supermarket with all the essentials is just 5mins up the main road.

Fabulous time at HD! Thank you so much!

Aug 2022 | judemiles2018

Just back from two brilliant weeks at this hotel. We knew from the off we were in good hands when meeting the reception staff. In particular a special mention to Gonzalo and Daniel. We literally could not fault anything. We are a family with two boys aged 18 & 15. We had rooms 128 (Emblem and overlooking the sea which was beautiful) and 110 also sea view. Both rooms were perfect. Very big with double sinks in bathroom and walk in showers. Cleaned to high standards every day and plenty of wardrobe space which some hotels lack (but please provide more hangers!!! ) I would however say a massive tv over a dressing table was a shame as I had to use the mirror by the door and move a chair to sit down! We paid extra to be Emblem and would highly recommend the benefits! Such as the Exclusive breakfast room was amazing (massive thanks here to Fabian for always looking after us and advise on sightseeing the island) and your amazing service! We loved the drinks in the room and robes etc. all nice touches! Would only stay emblem here again! The pool areas were perfect for us. Yes the pools were cold but this was a lovely cool down sometimes! We always got a sunlouger and loved the fact that the pool staff threw towels off. Keep it up!! Should be like this in more hotels! People are just too greedy reserving and not coming back till after lunch so we were glad to see this was also monitored! We loved that no inflatables were allowed in the pool! Again…such a good decision! Made swimming more enjoyable for sure!! Food was perfect! Lots of choice and plenty of seating. It could get busy around 7.30pm and not many tables available but worth being patient. Special mention to Jake who we met on our last few nights! You all work so hard! Thank you! As for repetition of food… I never understand why people moan about all inclusive food being repetitive. What do you expect? If its that boring for you… break up your stay and eat out now and again! Don’t be stingy! That’s the beauty of this location. 15 minutes from the town with so much to offer. Drinks were great and yes there were queues sometimes. But this is not a massive hotel and the staff never complained! In fact…. Everyone was always so happy and helpful. We didn’t partake in the activities much as unfortunately the wind was too strong for most of the two weeks for the wind surfing and paddle boarding. So we did other things. A great place to run! Many 5k runs up and down the promenade for me! A little sad when yoga was on, it was around 11am. Too hot for me then and I’d rather do early! The entertainment team amazing ! They worked none stop and one of our favourite nights was seeing Joseph the Motown singer. Most people got up for a boogie! Highly recommend using the spa! Absolutely beautiful. A really luxury and a definite bonus on the last day for a late flight to change and use showers. We did a car hire for a few days and did Timanfaya, Jameos Del Agua, Papagaya beach, mirador rel Rio and playa Blanca. We also did the catamaran to La Graciosa. We visited the Aqua park but this was ok. Not amazing. We loved the 3 hour buggy tour which we walked to pick up in the town. Very Adrenalin packed! All in all.. I wanted to give a full justified review of this hotel. The size of it I think works so well and the attentive staff make it all top class! Well done to you all! We hope to be back one day!

A much awaited holiday

Aug 2022 | rachelrW3940ZE

We had been waiting to go here 3 years as had to keep postponing due to Covid-19. Hotel and pools are a good size. It felt like it could have done with a few more sun loungers. We spent time at the small pool and the kids slides/pool which is by the bar where it was self serve soft drinks, beer, coffee you could get sangria also if you asked at bar. Very windy which was great in the heat. Food self service buffet breakfast, lunch and diner which is great with kids as no waiting around. Self service wine/ soft drinks and refillable water stations which was a great idea. My only problem I had was our patio door wouldn’t lock so had to get someone to come out and get it fixed so I didn’t sleep well the first couple of nights as worried about kids and their beds were squeaky when you moved around which they didn’t like. the reception team were excellent and hands up to the housekeeping team keep up the hard work. I know how hard your job is as that’s what I do in England. Rocky beach out side great for crab spotting. 10-20 min walk to the right is a much more sandy beach then past that one is another small beach where you can feed the big fish lovely clear water. Shops and restaurants all near by those beaches. We did the boat trip on the catermeran boat which was fun. We stayed in 242 middle floor over looking the main pool and could see the sea which was lovely.

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