Iberostar Selection Fuerteventura Palace

This hotel is situated in a dreamlike location, directly on the 25 km long sandy beach of Playa de Jandía with wonderful ocean views. It features an excellent spa with an exclusive VIP area, a gym, pool and children's pool. A golf course is within walking distance; the delightful village of Morro Jable is within easy reach. The international airport of Fuerteventura is at a distance of about 86 km.Star Prestige customers can enjoy the VIP area with solarium, hammocks, Balinese beds, VIP room with special attentions.

Flight + Hotel

2 Nights Half Board

from £255 per person

Secure today from £39pp

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Facilities

  • pool_icon
    Kids pool
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • pool_icon
    Pool
  • wifi_icon
    Wifi

Location

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Jandia, Fuerteventura, Canary Islands

Address: 35626, Urbanización Las Gaviotas, Pasaje Playa 1, S/N, Jandia, Canary Islands

Phone: +34971077130

Reviews

Tripadvisor rating

4.5

Excellent

2116 reviews

Cleanliness

Service

Sleep Quality

Location

Value

Rooms

NOT 5 STAR

Jan 2022 | 540elaineg
We stayed here for 9 nights, we believed we had booked somewhere special but on arrival there was no ‘wow’ factor in the reception area, unlike Gran Bahia in Corralejo. We were taken to our room which was an awful long way down lots and lots of steps and long corridors. The hotel is built into the rock so we were right at the bottom off a dark corridor. The room was very pleasant but we were shocked that there was a busy main road running close by our room. We had a terrace outside where there was a cheap plastic table and two chairs, no loungers so not somewhere you’d spend much time at. The hotel is advertised as Adults Only but there were several young children staying during our holiday. We had booked half board but were not happy that certain areas of the restaurant was out of bounds to us as we were not Star Prestige guests. This was not explained on arrival and we were actually shooed out when we unwittingly took a seat there for breakfast - very embarrassing! The self serve buffet dinner did get a little repetitive each night but we really enjoyed our one visit to the Teppanyaki restaurant. There was a coffee machine in our room with coffee pods and a tiny bottle of milk 50 mls just enough for one drink. We asked for more milk at reception which was delivered to the room whilst we were there and the maid also left more coffee pods. We were horrified to see that she left a receipt for 8 euros (coffee) and 2 euros (milk) what sort of 5 star hotels charges for that??? 95 percent of guests are German and the staff speak very little English. The bar area has no intimacy or atmosphere and feels more like an airport lounge. The main pool area and gardens are pleasant enough but again there’s another pool that is only for Star Prestige guests. The hotel has a theatre and we have to say the entertainment was fantastic each night that we attended. We would not visit this hotel again as we didn’t feel it was value for money and for us it was much too big.

It’s only the food that makes it good.

Dec 2021 | Jayne R
I agree with others that the hotel has a mostly German clientele, we didn’t find this much of a problem, but certainly the staff are friendlier and appear to give better service to their German guests, apart from housekeeping who we found very welcoming, (although who wants a turndown service before you’ve even dressed for dinner). We arrived approximately 2:45pm, no welcome drink or towel, we went to reception to be told that the room wasn’t ready, could we go to the restaurant for something to eat, they put the star prestige wrist bands on us and told us where we should go, we arrived at 2:55pm, the restaurant closes at 3. We were made to feel most unwelcome, and just wanted to get out of there. We went back to reception and queued, when a lady said your prestige come with me, she went to get our passports and room details from the main reception area, and checked us in, it was very quick, we had to choose meal times, and were shown a map of the hotel. We were given directions to our room, we weren’t taken there, it was a case of don’t use the first lift, turn right go down that way until the next lift, given the hotel is vast, it was disappointing, also we weren’t given any information on how you find out what’s on, you’re very much left to find out things for yourself, apparently it’s got a spa, but we found no information on it, or what treatments if any were available. Even worse when we eventually found our room the key cards didn’t work, so I traipse back all the way to reception, the lady in star prestige wasn’t there, so I asked reception to be told the keycards hadn’t been programmed. I had emailed the hotel previously and told them it was important to have a quiet room as it was the anniversary of our son’s dying, I asked the lady in star prestige to confirm the room was quiet, and she dismissed me, with of course it’s quiet, we were in 3017, you’ll see some comments to avoid rooms beneath the pool restaurant and sun terrace as you get noise of beds, chairs etc being dragged, that’s where we were. The room itself was adequate only, certainly not luxurious, the balcony is small with cheap furniture, there’s also just a cheap looking table with plastic looking chairs, the towels were horrible, what you’d get in a budget hotel, however, the pool towels were lovely as was the throw on the bed. On the tea/coffee welcome tray there was a little pot of nuts, one of small fruit jelly sweets and in exactly the same type of pot the sugar, there was also a 50cl bottle of wine. Now disgracefully (for what is an expensive holiday) these, apart from tea, coffee and sugar are all chargeable and we were charged on checkout which actually made me very angry as that’s never happened to us before in what’s supposedly a high end hotel, and most places we’ve stayed at had a welcome bottle of wine and biscuits/nibbles with the tea/coffee. The hotel is non smoking which we didn’t know beforehand, you can smoke on your balcony, I don’t smoke, but my husband likes a cigarette with a pre dinner drink, so he went to get drinks and we had those on the balcony, I was told it was the same everywhere in the Canaries and was a government decree, HOWEVER, we get to the airport to return and surprisingly and unusually for an airport, there are outside terraces AIRSIDE for smokers, with bar/cafe areas. The hotel has a huge outside terrace that was empty, so they could easily accommodate smokers and achieve social distancing in a small part of it, which is what I believe the Canarian authorities require. I don’t think star prestige was worth it, apart from a quieter area for meals, I never saw the area in the lobby open, the pool area was ok but nothing special and if the hotel’s busy I doubt you’d get a sunbed. The entertainment we saw was ok only. The main restaurant buffet is above average with cooking stations around, the choice is good, the pool bar restaurant choice is significantly poorer and food not very warm, drink quality was by and large good, however, if you like a cocktail it’s very dependent on who makes it, and there’s not always consistency in taste or strength. We’re lucky that we have stayed all inclusive in Europe, Mexico and the Caribbean, the outside areas here certainly aren’t pretty in comparison to many, the pool areas are functional, there is very little landscaping, The hotel is certainly clean and the covid measures were fine, but, I would say that it’s the food that redeems the place, but even that unfortunately wouldn’t entice me to return.

Not British Friendly

Dec 2021 | Passenger615701
We stayed at the Iberostar Palace from the 23rd to the 28th December 2021 (2 x adults) but for us the holiday did not meet our expectations. Check in was a positive, quick and efficient. Having booked a “double” instead of a “twin” room we were presented with two beds pushed together in the room. Not quite the same as a double bed! Rooms on floor 4 were inter-joining meaning also that we could hear everything our next door neighbours were saying / doing. I had to ask them to be a little quieter at a late hour - I don’t blame them but the fault was with the rooms being designed this way. We asked to have a different room and the hotel duly obliged, offering us to view another room the next day to see if that was ok for us, and asked us to pack our bags in preparation for this. This could also have been handled better as our bags were moved to the other room without our consent / permission and without us confirming we wanted to change rooms. Other annoyances included some staff being rather rude when we were asking for drinks at the bar. There was a huge language barrier as staff seemed to only speak Spanish or German. I would say over 80% of guests were German and the hotel is catered for this market but does not train staff adequately to speak basic English. It’s more the way the staff reacted when we asked for drinks (abrupt / ignoring us) rather than the fact they could not speak it well. Another issue was when eating at the main buffet / canteen, many of the tables were pre reserved for “ultra all inclusive” guests. This was not obvious, and staff need training how to speak to customers to explain this. It also often took a while to get drinks orders in the canteen. On one of the days it took an age for our table to be set. The hotel also requested we pre determine what time slots we want to have breakfast / lunch and dinner. Being a holiday this put somewhat of a dampener on this experience with seemingly little flexibility. Breakfast from memory was between 7-745 or 9-945am as an example (I could be wrong) but I’m more of an 8am breakfast guy when on holiday after having a little lie in and resent being dictated to like so. Covid was used as the excuse to have different sittings but this simply did not work here (having traveled to other hotels during the pandemic). Christmas dinner was mayhem. This really wound me up how they let heards of guests in all at once in a limited space. I couldn’t even see all the foods on offer, saw there was just a small queue at the pasta station so ordered (drum roll) ravioli and prawns for my Christmas dinner. The chef passed me my dish and turned out that the prawns were missing (he had given these to someone else). I tried to explain what had happened (after queuing up again) and he didn’t want to help me and shrugged his shoulders. I spoke with a “manager” who seemed to understand what my issue was (he apologized) but didn’t end up getting any of my delicious Christmas prawns!!! And be warned when it comes to leaving your sunbeds for lunch. On more than one occasion we had a note left on our towels requesting not to “reserve” sun loungers for more than 45 minutes. For a start, when the hotel is at full capacity there are not enough loungers for the guests. We had come away to catch some rays but wanted to leave our things by the pool when we had lunch at the hotel - and came back straight after only to have a snotty note left on the loungers we were using. We’re no spring chickens and my partner has arthritis so can take us a while to get around with her condition when it flares up. Whilst some of the rules were understandable, others were unreasonable and it felt like we were under strong dictatorship during our stay. Never would the likes of a Marriott / Hilton / Sheraton treat you this way, and the 4* of those hotels I found superior to this Iberostar which claims to be 5*