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Portugal Madeira Funchal

Savoy Palace

Name: Savoy Palace, Portugal, Madeira, Funchal | Thomas Cook
Address: Avenida do Infante, 25, Funchal, 9000-542, Portugal
Telephone: +351291213000
Price range: from £1209.24 per person
Rating: 4.5

845 reviews

Overview
Facilities
Location
Reviews

Opening in the spring of 2019, the SAVOY PALACE, part of Savoy Hotels & Resorts, is located in a prime area of Funchal, a few minutes from the main tourist attractions, museums, restaurants and monuments.The new and luxurious superior 5-star hotel, boasts superb views of the ocean and gardens, harmoniously blending bold, modern and historical styles.It is inspirational for the elegance of its interiors and comfort sublimated to details, expressed in the quality of its materials, the perfection of its finishes, the softness of its textures, the richness of its decorative features and the interior design itself.All guest rooms and suites present a striking contemporary décor, with custom-created fabrics, as well as bespoke furniture manufactured mostly by local artisans, and also feature sleek living area and office space.

7 nights

Bed & Breakfast

from £1,209 pp

£2,418 total price

Facilities

Key facilities

Kids Entertainment
Gym
Indoor pool
Kids play area
Wifi

Other

Babysitting
Kids Entertainment
Gym
Sauna
Spa
Massage
Beauty Salon
Entertainment Program
Solarium
Steam bath
24 hr reception
Bar
Café
Car hire
Car park
Cot
High chairs
Indoor pool
Kids play area
Laundry
Lift
Located on a main street
Restaurant
Safe
Sun terrace
Terrace
Turndown service
Wifi
Luggage room
Poolside snack bar
Private Pool

Location

Funchal, Madeira, Portugal

Address: Avenida do Infante, 25, Funchal, Portugal
Phone: +351291213000

Reviews

Tripadvisor rating

4.5

Excellent

845 reviews

Location

Cleanliness

Sleep Quality

Service

Value

Rooms

Travelers' choice award

Madeira in February

Mar 2023 | Fee B

This really was a 5 star experience. Such a large hotel that managed to create a personal experience. The views are beautiful. Ocean View room is a must. The outside pools both on the roof and below were beautifully kept. Breakfast was so very good and the staff exceptionally friendly. Local restaurants nearby as well as there own. A wonderful place to just be.for a bit.

Beautiful place but no so beautiful experience.

Mar 2023 | Chantelle A

I would firstly like to start off this review by saying that the hotel is absolutely stunning, close to amenities, has very high standards and there is lots to do and see. We had an ocean view room which was beautiful waking up in everyday. It is cleaned daily to perfection and the housekeeping staff do such an outstanding job I sincerely hope they are paid well. However the beauty of the hotel isn’t always enough. We did run in to some issues. Firstly we had an issue when we went to the Sky Pool. No where around the hotel, signage on different areas etc state that the Sky Pool is for premium guests only (only when we went looking on the website and in the last question of the FAQS did we find this) We went up and were handed towels, we went in the pool and lounged on the sun beds. We ordered some drinks and then they asked for our room number. About 5 minutes later the pool hand and someone else in a suit were stood a few feet away from us talking to eachother and then looking over at us. A further 10 minutes passed and still no drinks and now another person in a suit had turned up and all 3 of them were looking over and talking. At this point I realised something was up and this was confirmed when we were approached and asked for our room number again and then told that we couldn’t be in the area and that we needed to leave as weren’t premium guests. Being told to leave was not the problem. The problem was the fanfare around us. Why it took 2 people in suits and pool hand to ask us to leave is beyond me. For reference I’m 4”11 and know that it’s a horrible task asking someone to leave an area so I remained friendly and considerate of the staff. The hotel should ask upon arrival at the sky pool for your room number and let you know then and there it’s for premium guests or at least have some signage stating this. Other negatives we ran into included a limited half board menu. We were also told upon arrival that as part of our half board stay we only had access to the Pau De Lume restaurant but we actually had access to another restaurant and we only found this out on our last day. The water in the rooms is not free and is classed as using the mini bar so please bare that in mind. Finally whilst waiting for our transfer back the airport (we chose to sit outside and soak up the last of the sun) we were approached every 5 minutes by the concierge asking us where our transfer was and if they could call us a taxi. We explained that we had sat outside to enjoy the weather and that we think our transfer is running a little late. We definitely felt like they wanted us to move on and that we were making the place look untidy by there persistence on calling us a taxi. Our transfer was late picking us up and the poor gentleman was in such a tizz over picking us up late and repeatedly asked if the hotel had told us he was going to be late because he’d phoned ahead and told them. They didn’t tell us he’d phoned. The lack of communication between the concierge and reception team meant that we were made to feel very on edge and uncomfortable. Overall the hotel is beautiful and most of the staff are wonderful especially the restaurant staff but these negatives although just a few had a big impact on our stay and because of this we won’t be returning.

Amazing Experience

Mar 2023 | SandraMPN

It was our 3rd time in Madeira and the first at this amazing hotel. All the staff is incredible nice and efficient. The restaurants are fantastic, great atmosphere and very good food. The hotel is really fantastic, rooms are very big and comfortable. The SPA is fabulous! It was an excellent choice! We had a great time and awesome experience. For sure to repeat.