Pestana Bay Ocean Aparthotel

Excellent experience, highly recommended

It was a great choice. The location, service and experience exceeded our expectations. Rooms overlook the ocean, very clean and pleasant. The all inclusive meals were generous and of high standard. The staff are professional and courteous. Highly recommended.

Amazing New Year at Pestana Bay - unforgettable

Our second time at Pestana Bay and had a lovely stay again . The staff are super friendly and always willing to help. Mohammed went above and beyond and many other waiters which I don’t know the name. The rooms are starting to get dated but very clean and have all essentials. The all inclusive food is good , however this time I felt it was very repetitive and the non alcoholic drinks aren’t great. Unfortunately the esplanade which used lead allow all the way to Funchal has been destroyed by the sea which is unavoidable but unfortunately the hotel is not easily accessed and the beach can only be watched. Not a beach you would sit and sunbathe on. Having said that the swimming pools area is very pleasant! There is a bus service 2x a day which is great The highlight of our stay . We stayed for New Year which was absolutely amazing, the staff has put a-lot of efforts into the arrangements of the Gala dinner which was superb and a bonus as it was included in the price. The hotel also organised £35 bus pick up for all the guests who wished to watch the fireworks from the Pestana Casino Hotel again stunning.This was very good as getting cabs to Funchal was expensive and a hit and miss . Once the fireworks ended we were taken back to the hotel where there was live music and drinks until 3am . Highly recommend staying for New Year with friends, couples all family. And the weather was awesome everyday 23-25

Stay away avoid at all costs

Terrible location.hills! have to get taxis to Funchal,they do a bus but at this time of year but your tied down to timings. Lovely people from front of house to cleaners and several waiting staff. Cold repetative bland food . Cold plates ,real bad choice of meals . Supposed hot food turning cold within minutes. Ruined our christmas. Had to visit the capital Funchal 5km away to eat decent Hot food several times. Beer diabolical as was the house wine,whilst there had to buy half decent wine whilst waiting for a 12 euro taxi to take us somewhere decent to eat. I felt sorry for the staff,it was not their fault . This management need to sort out the kitchen area (Hot foot,more choice,) Tui class this hotel as a 4*,i would not give it a 2*. I am not a choosy person but by god it needs a sort out. Fourth day in i think tui had a word and from then on they had a chef cooking fresh hot food on demand ,little too late . First stay in Madeira lovely place /people ,.Will visit again but no way anyway near here. Sort it out Pestana.