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Portugal Madeira Funchal

Aparthotel Imperatriz

Name: Aparthotel Imperatriz, Portugal, Madeira, Funchal | Thomas Cook
Address: Rua Imperatriz Dona Amelia, 72, Funchal, 9000-018, Portugal
Telephone: +351291233456
Price range: from £198.94 per person
Rating: 3.5

210 reviews

Overview
Facilities
Location
Reviews

Renovated in 2020, this apartment hotel is conveniently located in one of the most upmarket districts of Funchal. The complex is set adjacent to the famous Madeira Casino and Madeira's Congress Centre. Guests will find themselves just a short distance away from a number of restaurants and bars. The city centre and the harbour are just a 5 minutes' walking distance away. This charming, family-run establishment greets visitors with traditional hospitality and excellent service. The guest rooms offer a peaceful setting in which to enjoy restful slumber. The hotel offers a number of facilities and services, including free wireless internet in all rooms, a delightful restaurant and a business centre. There is also a freshwater swimming pool and a sun terrace, for guests' relaxation.

7 Nights Room Only

from £199pp

Facilities

Key facilities

Outdoor pool
Wifi

Other

Games Room
Steam bath
24 hr reception
Bar
Bike Hire
Bike storage
Car park
Cot
Laundry
Lift
Outdoor pool
Pool Table
Restaurant
Safe
Sun terrace
Wifi

Location

Funchal, Madeira, Portugal

Address: Rua Imperatriz Dona Amelia, 72, Funchal, Portugal
Phone: +351291233456

Reviews

Tripadvisor rating

3.5

210 reviews

Location

Sleep Quality

Cleanliness

Value

Service

Rooms

Nice 3* hotel

Dec 2022 | Petlania

I stayed at the hotel for three weeks. I am satisfied with my stay. Hotel quiet, well located, beautiful park in close proximity. Room large, beds comfortable, cleaning every day. Thank you to the staff for a pleasant stay.

Excellent 3* hotel!

Oct 2022 | TedElizabeth

This hotel is one of the cleanest that we have ever stayed on. Staff are very helpful. The apartments have everything you need to make coffee or have a meal in. There are NO ANTS. The private balconies are a joy to sit out on in the evenings. There is a variety store with everything next door. The swimming pool on the roof has stunning views. I advise getting the ocean view rooms for the little extra you pay. You can easily walk downtown. We are seniors and found this hotel to be a wonderful experience.

VERY UNPROFESSIONAL AND LOADS OF ANTS

Sep 2022 | alisonis t

The hotel it’s self is nice for the price and I couldn’t fault the actual building. HOWEVER I have never experienced such unprofessional staff members in my life the hotel receptionist made a dangerous assumption that my boyfriend is beating me as we had an argument. Of course this is not true and is very upsetting couples fight it’s life no one is perfect all the time. Not only did she accuse him of this she told all of the other members of staff in the hotel and made our whole stay very uncomfortable. We recived dirty and cold looks from the maids and all other members of staff at the hotel. I didn’t even want to stay there anymore. I suffer from depression and anxiety and I never say anything but after one week of this I had had enough and had a word. After this the tone changed but the holiday was already ruined. If I hadn’t already paid I would not have paid for this stay. Customer service is trash. Regardless of what they thought about us they should have kept this to themselves and be professional or if they were really concerned for my safety instead of gossiping then call the police. I asked the hotel reception how much there laundry service is and he said free or charge but if it’s a big loads a minimum fee of 5 euros I agreed and then got slapped with a 30 euro bill. This would have been fine if he said this in the first place but I was under the impression it would be 5 euros max. I wouldn’t personally recommend this hotel just due to how unprofessional the staff our. If any members of my staff acted like this there would be serious action taken. You can’t deliberately make people feel unwanted and uncomfortable because you have a hunch.

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