ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of you money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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Aparthotel Imperatriz

Portugal Madeira Funchal

208 reviews

Renovated in 2020, this apartment hotel is conveniently located in one of the most upmarket districts of Funchal. The complex is set adjacent to the famous Madeira Casino and Madeira's Congress Centre. Guests will find themselves just a short distance away from a number of restaurants and bars. The city centre and the harbour are just a 5 minutes' walking distance away. This charming, family-run establishment greets visitors with traditional hospitality and excellent service. The guest rooms offer a peaceful setting in which to enjoy restful slumber. The hotel offers a number of facilities and services, including free wireless internet in all rooms, a delightful restaurant and a business centre. There is also a freshwater swimming pool and a sun terrace, for guests' relaxation.

Facilities

Outdoor pool
Wifi

Games Room
Steam bath
24 hr reception
Bar
Bike Hire
Bike storage
Car park
Cot
Laundry
Lift
Outdoor pool
Pool Table
Restaurant
Safe
Sun terrace
Wifi

Location

Funchal, Madeira, Portugal

Address: 9000-018, Rua Imperatriz Dona Amelia, 72, Funchal, Portugal

Phone: +351291233456

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Reviews

Tripadvisor rating

3.5

208 reviews

Location

Sleep Quality

Service

Value

Cleanliness

Rooms

VERY UNPROFESSIONAL AND LOADS OF ANTS

Sep 2022 | alisonis t

The hotel it’s self is nice for the price and I couldn’t fault the actual building. HOWEVER I have never experienced such unprofessional staff members in my life the hotel receptionist made a dangerous assumption that my boyfriend is beating me as we had an argument. Of course this is not true and is very upsetting couples fight it’s life no one is perfect all the time. Not only did she accuse him of this she told all of the other members of staff in the hotel and made our whole stay very uncomfortable. We recived dirty and cold looks from the maids and all other members of staff at the hotel. I didn’t even want to stay there anymore. I suffer from depression and anxiety and I never say anything but after one week of this I had had enough and had a word. After this the tone changed but the holiday was already ruined. If I hadn’t already paid I would not have paid for this stay. Customer service is trash. Regardless of what they thought about us they should have kept this to themselves and be professional or if they were really concerned for my safety instead of gossiping then call the police. I asked the hotel reception how much there laundry service is and he said free or charge but if it’s a big loads a minimum fee of 5 euros I agreed and then got slapped with a 30 euro bill. This would have been fine if he said this in the first place but I was under the impression it would be 5 euros max. I wouldn’t personally recommend this hotel just due to how unprofessional the staff our. If any members of my staff acted like this there would be serious action taken. You can’t deliberately make people feel unwanted and uncomfortable because you have a hunch.

you get what you pay for

Jul 2022 | julie g

a friend as always victor and the gang just brilliant. Thanks for a wonderful holiday and just to say thankyou. Love holidays not so good cancel our room, but hotel keep it in place. Will not forget thanks again.

Great stay - a small apartment for a really good price

Jan 2022 | Howard C

This aparthotel really has all the facilities you could think of, as well as being close to shops, bars and restaurants. Reception is 24h, there is a safe, kitchen, wardrobe, phone, TV, fast internet. The balcony and terrace are nice to sit on when it's sunny (which is most of the time in Madeira!) The only thing it didn't have was air conditioning.

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