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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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- Overview
- Facilities
- Location
- Reviews
Opposite the railway station and just ten minutes’ walk from Krakow’s beautiful old town, Hotel Mercure Krakow Stare Miasto has bags of modern style. With its own restaurant/bar (which has the perfect atmosphere for relaxing with friends), a gym and the option to book bed & breakfast, it’s a great base for exploring the sights. Why not hire a bike for a different way to see the city?
Top attractions in Krakow include the impressive Wawel Castle, which you can spend hours exploring, and the lively nightlife scene with traditional pubs and city bars. Make sure you check out the underground cafes, perfect for warming up in the winter months! And don’t miss Schindler’s Factory for your chance to find out about Oskar Schindler and how he saved the lives of more than 1,000 Jews during the Nazi occupation of Poland.
It’s also a comfortable retreat for families, where little details such as board games and a children's library make a big difference.
At the end of a great day out, you’ll find everything you need for a restful night in your room, including air conditioning, WiFi and room service.
This hotel is popular! Rated excellent by 1693 people on Tripadvisor
Facilities
Key facilities
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Gym
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Wifi
Other
- Gym
- 24 hr reception
- Airport Shuttle
- Bar
- Bike Hire
- Car park
- Lift
- Restaurant
- Wifi
- Luggage room
Location

Krakow, Krakow, Poland
Address: Pawia 18 B, 6, Krakow, Poland
Phone: 0048122251111
Reviews
Tripadvisor rating
Excellent
1693 reviews
Location
Cleanliness
Service
Sleep Quality
Value
Rooms
Quality stay in Krakow!
Very good location across from shopping mall and close to Old Town. Our room was small, but adequate. Good shower; good bed; TV with CNN. Very nice breakfast buffet with lots of choices. Inconsistent staff: some were wonderfully cheerful, while others were grumpy and unfriendly.
Wonderful hotel in a great location.
This is a very nice hotel in a great location. The room was small but adequate and the restaurant was very good. Breakfast was huge with lots of choices and good quality. The hotel staff were wonderful. The room we had was very quiet. I highly recommend this hotel.
Wonderful experience, friendly attentive staff.
Overall, We had a great experience at the hotel. We (I and my wife and my mother in law) were there for three nights 11oct2022 to 13oct2022. The location is fantastic. Its bang opposite "Galeria Krakowska". Its a short walk away from Old town. The hotel staff were very nice. We would like to make a special mention of one of the men. He would be at the reception desk during the first half of the day. He was always dressed up in traditional polish costume. He was very friendly, polite and helpful. He recommended places to visit, restaurants and polish food (pierogi and zurek). He even taught us a few polish language words I wish to put in a word of appreciation for this gentleman. Unfortunately, I forgot his name. Thank you. Dziękuję Ci. We will definitely visit again :-)
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