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Sofitel Marrakech Lounge & Spa

Morocco Marrakech Marrakech

4572 reviews

The contemporary 5-star Sofitel Marrakech Lounge and Spa is a quiet, sumptuous space in the middle of a gorgeous garden overlooking the Atlas Mountains. Rejuvenate body and mind in this luxurious haven just steps from the Medina. Offering comfortable rooms and spacious suites, this beautiful property promises moments of relaxation in the outdoor pools, spa, fitness room, gourmet restaurants and bars

This hotel is popular! Rated excellent by 4572 people on Tripadvisor

Flight + Hotel

7 Nights Bed & Breakfast

from £764 per person

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Facilities

  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • pool_icon
    Indoor pool
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • pool_icon
    Pool
  • wifi_icon
    Wifi

Location

world_map

Marrakech, Marrakech, Morocco

Address: 40000, Rue Harroun Errachid Quartier de l hivernage 40000, Marrakech, Morocco

Phone: +212524425602

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Reviews

Tripadvisor rating

4.5

Excellent

4572 reviews

Location

Sleep Quality

Cleanliness

Rooms

Value

Service

Travelled Feb 2018; You cant win with the Travel Agents

Jun 2022 | relaxingmoods123

We booked a room for 4 people. Not 2 but Love Holiday screwed us over. the kids had to sleep on the sofa in the room. No bed was provided as a extra. Even the hotel told us the room was not for 4 people but the booking confirmation we had said 4 on it. The drinks discount was given after we had to fight for it. No discount was given as part of the package. We booked a half board basis for 4 people but it was for 3 when we arrived. indoor pool has a charge to use it & No kids could use that. But this is a beautiful please and the heated outdoor swimming pool is nice. the room is actually well decorated and we had no issues with the room itself / food or staff. All these were at a very high standard.

Horrific, shocking and disappointing - don't stay here!

Jun 2022 | 278hananez

I really do not like writing bad reviews, especially as many of the staff seemed to be ok people. But it really is difficult to express just how bad the service was during my stay. We arrived at 2:00 pm 4 June and were asked to wait until 3 pm. Fair enough, we went to the lobby waiting for the room. Service was horribly slow no welcome drink or tea. We got our room at 4:00 pm. I had requested a twin because I was with my mother. Unfortunately, the easy answer is we are fully booked and we don’t have rooms. I had requested a rollaway bed which was not set up when I went out to dinner at 8 pm. I reminded them. When I got back at 11 pm it was still not set up. I called them again and was promised: "within 10 minutes". A bed arrived very late. The breakfast was a good professional staff and smiling during the service when I’m back from my breakfast I found out that my rollaway bed is gone. really, I fell myself in a tent, not 5 Start Hotel. After c/out I got my car from the valley was damage, when I asked the staff, they told me to go to fix it and we will pay you, what amazing service at 5* Hotel????? I spend my money to get my Hight bled pressure during the weekend.

Awful experience, terrible customer service , disrespectful staff, poor food choices, not five star hotel

Jun 2022 | 954henap

We decided to book the sofitel after reading the reviews. The first thing when we arrived was we were not offered any drinks or refreshments however people arriving at the same time as us were offered these. We had booked three rooms for our holiday. Upon arrival they were trying to put myself in a connecting room to my parents who were celebrating their anniversary. The receptionist was very rude and stated that we could have the door locked for the duration of my stay. If I wanted to have a connecting room to my parents I would have booked that or stated it in the special requests. Check in was meant to be at 15:00 yet one of the three rooms was not available till 16:30 and even then the housekeeping was coming into the room to put towels and water bottles. On the morning of the next day myself and my sister in law woke up to none of the bathroom lights working in both rooms. We tried to phone reception through the phone provided in the rooms and they were not picking up. Upon which I came downstairs and spoke to the gentlemen at reception who informed me the technician would not be available until 9am when he starts work the time at the moment in question was 8am. So I was expected to have showers in the dark. I had to request the gentlemen at reception to have someone come to my room to check the lights before then to which the guy who came said the lights "had to be charged". We complained to the hotel manager Marianne about this and she did provide us with 4 spa massages as a good will gesture. There was five of us on the holiday. During out 6 day stay majority of the time was spent at reception trying to sort out rhe various problems we were facing. Please bare in mind if booking this place you will face ridiculously long queues at reception and even when you manage to speak to someone they will be beyond rude. Within the hotel there are four lifts half of which do not work. The doors within the lift do not open if there is a presence at the door so if being crushed by lift doors is what you want from a holiday then this is the place for you. On the last day of our holiday our flight was at 10pm so we spoke to the hotel assistant manager the evening before whose name was Mariamme to ask if we could have our lunch on day of departure included within our half board. As we had not spent anywhere near our allowance during any of the days we were staying there She said that was fine. The morning on day of departure we had a conversation with her within which she stated that she had told the L'oasis resturant that we would be having lunch within our half board. When it got to lunchtime we went to the L'oasis restaurant. Every single day this is the location we had lunch as within our hotel deal we had a half board offer. Bare in mind if you go for the half board deal with this hotel you do not get any drinks included within the allowance you get. Not even water so be prepared to pay for all beverages despite paying very large amount for the hotel stay. Every day the service within the L'oasis bar was slow and delayed we would have to request every thing twice if not more times before it arrived. On the last day as they believed we were paying customers the service provided was quick, efficient and very sweet. Abdelulah the resturant manager in particular changed over the level of service provided on the last day. After our last lunch abdelulah told us to come with him to reception as it turnt out our lunch on day of departure was not included. The manager we had spoken to in order to confirm our lunch was included within the half board offer had left due to sickness. However when we messaged the number she gave us she replied back saying she was in meetings all day. We spoke to multiple members at reception including sukena and imen who all said that it was a misunderstanding that the manager said our lunch was included and forced us to pay for the bill as otherwise they would automatically debit the card we provided them during check in. Why we had to pay for lunch despite there being a misunderstanding on the manager part is unbelievable especially as we never used the full allowance on any of the days. If you are booking the hotel due to the infinity pool the pool will not be ready until September due to some brick work problems which was another misleading advertisement on their website. The main reason for why we booked this hotel was due to the infinity pool upon arrival we were told that it was out of bounds. On checkout they were trying to charge us for drinks out of the mini bar when we have not drank any of the drinks within the mini bar. We would walk over to Carrefour the supermarket 10min away and buy our drinks from the day. Despite this they charged us for mini bar drinks even after persistently saying we had not drank any of the bottles or drinks within the bar. The hotel staff members were so rude and abnoxious I have never experienced coming to a 5 star hotel and having to pay for drinks that we have not used. Overall if you prefer your holiday to be spent in the hotel reception speaking to unhelpful and extremely rude receptionists. Who all stand in a line speaking about you and the issues you are facing instead of helping. With lifts and facilities which do not work. Along with restaurants which offer very limited vegetarian options then this is the hotel for you. If you would actually like to receive the 5 star service you have paid for then this is not the hotel for you. If I could offer them less stars than a 1 I would as this hotel has completly ruined our holiday.

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