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As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Mexico Riviera Maya Playacar

Wyndham Garden Playa del Carmen (ex Holiday Inn Express Playacar)

Name: Wyndham Garden Playa del Carmen (ex Holiday Inn Express Playacar), Mexico, Riviera Maya, Playacar | Thomas Cook
Address: Lote 5 Mz 29, Playacar Playa del Carmen, 77713, Mexico
Telephone: 0052-984-2063434
Price range: from £924.98 per person
Rating: 3.5

744 reviews

Overview
Facilities
Location
Reviews

Wyndham Garden Playa del Carmen is located in Playacar.Amenities and Services:Air Conditioning, bathroom amenities, cable/satellite, coffe maker (extra charge), data port, desk, extra beds available, connected rooms, hair dryer, iron, ironing board, voice mail, vanity mirror, non smoking rooms, safe deposit box, shower, smoke detectors, sprinklers, telephone (extra charge), TV, wake up calls. Pool, parking, beach club, business center.

7 Nights Bed & Breakfast

from £925pp

Facilities

Key facilities

Gym
Air-con
Pool
Wifi

Other

Gym
24 hr checkin
Air-con
Bar
Car park
Laundry Service
Lift
Pool
Restaurant
Safe
Wifi

Location

Playacar, Riviera Maya, Mexico

Address: Lote 5 Mz 29, Playacar Playa del Carmen, Mexico
Phone: 0052-984-2063434

Reviews

Tripadvisor rating

3.5

744 reviews

Sleep Quality

Rooms

Location

Service

Cleanliness

Value

Worst experience at a Mexico hotel-DO NOT COME HERE

Mar 2022 | J5476ENalexanderh

I want to start by say the food at this resort is fantastic, but everything absolutely terrible. What the website says about ocean front walk out rooms are truly lies.. there is no beach at this resort, the best access to the ocean is across the street at the Hilton. The Wyndham sits on public access beach so there are a lot of random people walking in front of you and or sitting in front of you that are not apart of this resort. The ocean out front of the hotel is all rocks and you can not go in. If you want any access to water best bet if the pool however good luck getting any place to sit as each seat sits on top of each other and so you have barely any space to yourself and there seat are also taken by 7:30 in the morning so you’re stuck either at the non existent beach or sitting on your towel. Additionally outside and the rooms smell like rotting eggs because of the excess reef algae that is not being cleaned up daily Would never Recommend anyone staying at this hotel, worst hotel experience I have ever had and I come here 2-3 times a year and this is most definitely one to stay away from!!!! Go to Tulum

I won't stay here again

Dec 2021 | 11yesseniam

The location is great is close to all the xcaret parks and a 5 min walk to the cozumel ferry. Breakfast was decent, staff not bad but not acomodating at all. The room SMELLED BAD and the 2 chairs in the room were very DIRTY. Bedding was ok.

Front desk never answers

Nov 2021 | JMinvested08

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

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