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Sandos Caracol Eco Resort All Inclusive

Mexico Playa del Carmen Playa del Carmen

23370 reviews

Sandos Caracol Eco Resort All Inclusive is a beachfront All Inclusive hotel in the quiet area of the Riviera Maya, Northeast Mexico. Surrounded by mangroves, it offers nature-based and outdoor activities for the whole family. This eco-friendly hotel is committed to raising awareness of environmental issues, and is involved in a range of ecological and social projects. The hotel has two outdoor pools for adults, as well as one kids' pool with a water park and water slides. You can also take a dip in a cenote, a natural hole filled with fresh groundwater, just behind the hotel. There's a gym available in case you want to stay active, or you can try tennis, table tennis and water sports such as windsurfing. For a more relaxing time you could head to the spa, where there are bookable treatments and sauna access. Alternatively, you could join one of the guided nature walks around the hotel to meet the resident peacocks, donkeys and turtles. To keep you refreshed throughout the day, there are ten bars and eight restaurants to choose from. The hotel provides nightly entertainment for families, while for older guests there's a nightclub and the bars remain open until the early hours.

Sandos Caracol ñ Eco Experience Resort is set right on the famed white sands of the Riviera Maya. The hotel offers guided nature walks and other activities so you can explore the local surroundings, which are rich in flora and fauna. The centre of Playa del Carmen, the third largest city in the state of Quintana Roo, is 5km away. It's a cruise ship destination that welcomes many international visitors and has popular beaches. The surrounding area is particularly known for its diving and snorkelling. There's a chance of spotting eels, sea turtles, rays and morays among the coral.

The hotel has three buffet restaurants and five a la carte restaurants offering a choice of food from around the world, like Italian, Mexican, Mediterranean and Japanese cuisine. The bars include three pool bars serving non-alcoholic and alcoholic drinks to keep you refreshed until the early hours.

Children can enjoy the 29 slides in the water park. A kids' club (4-12 years) runs for a few hours every day.

At Sandos Caracol Eco Resort, all bathing pleasure is enjoyed with lovely pools for the whole family. Near the beach there is a large pool area consisting of two pools. Here you will find water activities in one part and in the other part of the pool there is more relaxing pool life. In addition there is a further pool (about 600 m2) and a beautiful water park with several water slides for all ages. Or why not relax with a tranquil dip in one of the so-called cenotes, a hole filled with crystal clear groundwater, located at the hotel.

All of the rooms at Sandos Caracol ñ Eco Experience Resort have a balcony or terrace, centrally controlled air conditioning, Wi-Fi and satellite TV.

This hotel is popular! Rated very good by 23370 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £1,258 per person

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Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • slides_icon
    Water slides
  • wifi_icon
    Wifi

Location

world_map

Playa del Carmen, Playa del Carmen, Mexico

Address: 77710, Carretera Cancun, Chetumal, Km. 295, Playa Del Carmen, Mexico

Phone: 019848734444

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Reviews

Tripadvisor rating

4

Good

23370 reviews

Cleanliness

Service

Rooms

Location

Value

Sleep Quality

Magical vacations

Sep 2022 | lomelik

It was perfect, everyone is very nice: the guys at the concierge (Isaac & Esmeralda), and the guys at the reception who manage the activities, the guides, they are all great. The food is very good but notice that the place where the food was less good was in the Japanese, but equally that each one judges according to their preferences. The pools and rooms are excellent, the transports too, so I highly recommend it to anyone who can afford it.

Lovely holiday

Sep 2022 | lindsayh7372018

Firstly we had a lovely 10 nights at the Sandos, family of 4. The food was really good at the buffet restaurant and the other restaurants. The room was clean beds very comfortable. Water park fantastic and lots to do with the children. We did visit the sister hotel in playa Carr which was far nicer but bigger and a gorgeous beach there and you can eat and drink here with your AI wristband. Down sides it certainly doesn’t warrant 5 * the beach which is no existent it smells near the heaped up sea weed. Plastic cups are very annoying, we were sick of drinking fizzy pop by the end of our holiday. SPOONS I don’t understand why you need to ask for one and why these aren’t available on each table. Every meal time you have to ask for one. The hotel needs to give a quick guide of what to do on check in, instead of guests trying to find out for 2 days where to book in for restaurants and activities wasting precious holiday time. I hope this review helps others. We wouldn’t stay again they need to shake things up and maybe read the reviews from the guests.

Memorable Family Vacation

Sep 2022 | mlunsford

This was my our 5th trip to Mexico. We usually stay in adults only but this was the first visit we brought our child, so the vibe is different which was to be expected. I had some initial concerns based on previous reviews, but overall we made it a memorable family vacation all things considered. Check in - The line was long. There was 1 person working the check in desk. I understand there are staff shortages, but after a long day of traveling, waiting in line for a long time just sucks. Maybe allocating more available staff to help weary travelers would be a better choice. The good part is that the line was so long that our room became ready while we were waiting and we didn't have to come back later or wait in the lobby until 3pm. After we checked in, more staff were brought in to help with check in but at this point, the longest of the line had passed. Overall, the check in process was swift and painless. I was told my 10 year old couldn't have a room key on their bracelet. This caused some frustration later in the trip and we went back after a few days to get it changed, which they did without hesitation. That was helpful. There is a golf cart that takes you to the room, which is good because its massive. Please tip them. The gentleman had to lug our heavy suitcases up 3 flights of stairs because there is no elevator. The Room - We had the family suite. It was very spacious and the fact that there were 2 toilets' and 2 showers was most helpful when getting everyone ready. It was clean, modern, stocked well and the balcony and soaking tub were lovely. There is even a clothes hanging rack built into the wall. We had monkeys come to the balcony daily which was a fun experience. The hotel requests that you dont feed wild animals though. I loved the black out curtains, which allowed us to get some much needed sleep and the area was quiet so we never were disturbed.  Drinks, towels and toiletries are stocked daily and there is a giant filtered water fountain in the closet. My only gripe, which is silly, is that they only provide combination shampoo and conditioner rather than separately. I dont usually pack shampoo and conditioner because most hotels provide. This one dried my hair out awfully but it was so hot, I wore it up all day anyway so its no big deal. The Pool - We are activity pool kind of people, so we never visited any of the other pools other than the main pool. It is nice and spread out so you can be in the action if you want or away from it if you don't.  The bar and the bartenders are fun and if you throw a few bucks their way, they will keep it coming. We brought thermal cups because it stays cooler longer. The activities group always had fun games and activities planned throughout the day. There was some downtime in between and didn't feel like a constant party. At every property I have visited throughout the world, there are always those people who claim chairs at the crack of dawn. Then dont come back until later in the day. I know there is no way to enforce it, but it annoys me to no end. The problem was that there was temp construction around the pool deck so space was limited as is. I am not sure if some lounge chairs were put away but there was a lot of open space that could have been used for chairs but was not. Each day, some poor people had to lay their towels down on the concrete deck which is not ideal. Overall that's where we spent most of our time and enjoyed it. The Food - the food wasn't bad, but it wasn't great either. This was repeated ad nauseum in previous reviews.  We are by no means foodies, but we found the food to be very bland. Not sure if that is because they are cooking for the masses but that is my take. The buffet line is a pain point that I would think the resort would look into. If you aren't early risers like we are, then you could wait in line at the International Buffet for breakfast for a very long time. There is a sign outside that lets you know what options are available that day so we did go to Rivera for a sit down breakfast which was pretty good. The Italian and Steak and Fish restaurant were the best we had. We were never able to get a reservation at the Japanese restaurant. We did enjoy the Brazilian restaurant. One problem that annoyed me was that it was hard to know what was reserved for Royal Elite and not before going. We went to Rivera two nights in a row before it was open to others. The Steak and Fish restaurant is hidden back by Royal Elite area as well so I can see why someone might mistake that as unavailable. The wings at the pool restaurant were surprisingly good so we ate there for lunch every day. The rest was like my kid's dream restaurant - chicken nuggies, hamburgers, hotdogs and an ice cream machine :) Property - the flowers and landscaping are just breathtaking. Its so lush and green. I often walked around the paths just in awe. Of course there are bugs, so bring spray but take a moment to enjoy the beauty. Coupled with the wildlife, it was a truly unique experience. There is a cenote on site that you can get in as well as some lovely trails. The suspension bridge is a fun experience unless you have a kid jumping on it while you're on it (that was my kid). The beach is a bit rocky and the seaweed is present (early Sept.) but we come from the panhandle of FL so we are used to it and are more relax by the pool people on vacation. It is still pretty to see the lovely blue water. The Waterpark - is a blast! The whole family had fun. Just be warned if you are a bigger man, be careful because my husband caught air and then landed on the patrician and slid the rest of the way down on that sideways. He's ok. But we all had fun and its a great place for kids to burn off some energy. Entertainment - The shows are fun, but they repeat so if you are there longer than a week, it will be repeat. The fire show was great. After the shows are over, if you want to play billiards, there is the sports bar, but as for night life, there is not much else to speak of. Honestly, we were so tired by the end of the show, it wouldn't have mattered anyway. Overall the staff was friendly and helpful. I didn't think they worked more or less depending on the tips given, but they certainly appreciate it. I am mindful of the economic situation there and am happy to leave some extra $ after a meal or for housekeeping. Overall we made plenty of good memories and enjoyed our stay.

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