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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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- Overview
- Facilities
- Location
- Reviews
Sandos Caracol Eco Resort All Inclusive is a beachfront All Inclusive hotel in the quiet area of the Riviera Maya, Northeast Mexico. Surrounded by mangroves, it offers nature-based and outdoor activities for the whole family. This eco-friendly hotel is committed to raising awareness of environmental issues, and is involved in a range of ecological and social projects. The hotel has two outdoor pools for adults, as well as one kids' pool with a water park and water slides. You can also take a dip in a cenote, a natural hole filled with fresh groundwater, just behind the hotel. There's a gym available in case you want to stay active, or you can try tennis, table tennis and water sports such as windsurfing. For a more relaxing time you could head to the spa, where there are bookable treatments and sauna access. Alternatively, you could join one of the guided nature walks around the hotel to meet the resident peacocks, donkeys and turtles. To keep you refreshed throughout the day, there are ten bars and eight restaurants to choose from. The hotel provides nightly entertainment for families, while for older guests there's a nightclub and the bars remain open until the early hours.
Sandos Caracol ñ Eco Experience Resort is set right on the famed white sands of the Riviera Maya. The hotel offers guided nature walks and other activities so you can explore the local surroundings, which are rich in flora and fauna. The centre of Playa del Carmen, the third largest city in the state of Quintana Roo, is 5km away. It's a cruise ship destination that welcomes many international visitors and has popular beaches. The surrounding area is particularly known for its diving and snorkelling. There's a chance of spotting eels, sea turtles, rays and morays among the coral.
The hotel has three buffet restaurants and five a la carte restaurants offering a choice of food from around the world, like Italian, Mexican, Mediterranean and Japanese cuisine. The bars include three pool bars serving non-alcoholic and alcoholic drinks to keep you refreshed until the early hours.
Children can enjoy the 29 slides in the water park. A kids' club (4-12 years) runs for a few hours every day.
At Sandos Caracol Eco Resort, all bathing pleasure is enjoyed with lovely pools for the whole family. Near the beach there is a large pool area consisting of two pools. Here you will find water activities in one part and in the other part of the pool there is more relaxing pool life. In addition there is a further pool (about 600 m2) and a beautiful water park with several water slides for all ages. Or why not relax with a tranquil dip in one of the so-called cenotes, a hole filled with crystal clear groundwater, located at the hotel.
All of the rooms at Sandos Caracol ñ Eco Experience Resort have a balcony or terrace, centrally controlled air conditioning, Wi-Fi and satellite TV.
This hotel is popular! Rated very good by 23826 people on Tripadvisor
7 Nights All Inclusive
from £1,181pp
Facilities
Key facilities
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Kids pool
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Kids Entertainment
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Gym
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Air-con
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Kids play area
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Water slides
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Wifi
Other
- Kids pool
- Babysitting
- Kids Entertainment
- Gym
- Sauna
- Spa
- Massage
- Beauty Salon
- Entertainment Program
- Steam bath
- 24 hr reception
- Air-con
- Bar
- Bike Hire
- Café
- Car hire
- Car park
- Cot
- Currency exchange
- Darts
- Housekeeping
- Kids play area
- Laundry
- Medical service
- Night club
- Pool Table
- Restaurant
- Safe
- Shop(s)
- Sun terrace
- Table tennis
- Terrace
- Water slides
- Wifi
- Aerobics
- Aqua fit
- Basketball
- Beach volleyball
- Canoeing
- Diving
- Jet skis
- Poolside snack bar
- Sailing
- Salon
- Tennis
- Theatre
- Windsurfing
- Kids Club
Location

Playa del Carmen, Playa del Carmen, Mexico
Address: Carretera Cancun, Chetumal, Km. 295, Playa Del Carmen, Mexico
Phone: 019848734444
Reviews
Tripadvisor rating
Good
23826 reviews
Cleanliness
Service
Location
Sleep Quality
Value
Rooms
Great for the kids
A great place to take the family. The rooms are decent - again, great for the kids. Arrived and the rooms weren't ready. When we finally got into them, the curtains had been taken down for some reason. Had to call the front desk several times to get the A/C working right - one room was an icebox, the other was struggling to cool the room. Aside from that, the rest of the stay and the service was great. The restaurants: the best one is the Brazilian one, but be prepared to queue up and wait because they have three seatings per night and only so many tables. The Indian restaurant was solid, the Italian one, not so much. The buffet... convenient. But if I don't see another one for awhile, it'll be too soon. It was the only real option for lunch. Coffee was meh. You have to tackle a server to get water. Bowls and spoons - um, seriously, where are they? Things to do - they've got a petting zoo for the kiddos. Monkeys and deer in another part of the resort. The kids zone has activities which is great if you want a little quiet time during the day. Water park doesn't live up to the hype online - it was my kids least favorite part. The pools though were a highlight - just be prepared to go early to get a chair otherwise you'll lose out to the squatters who leave their stuff there all day. Lots of activities scheduled throughout the day for just the kids or families. Every night they have something going on which is fun to explore. Gym is above average. Overall, I give it a 3.5 to 4.0. Kids on the higher end, me on the lower.
Activities
Animation is 5 star Very friendly. The activities were great, aqua Zumba , the shows and the part afterwards animated bu Isel and his team were great ! The place is very eco friendly , lots of activities for the entire family
Beautiful grounds, very family friendly
The grounds are beautiful! The staff is so friendly and work so hard! We appreciate the staff and all they do to make sure we are having a nice vacation! It is super family friendly! Thank you Mireya for entertaining our kids by the pool and playing games with them! We would definitely come back
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