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Sandos Caracol Eco Resort All Inclusive

Mexico Playa del Carmen Playa del Carmen

22691 reviews

Sandos Caracol Eco Resort All Inclusive is a beachfront All Inclusive hotel in the quiet area of the Riviera Maya, Northeast Mexico. Surrounded by mangroves, it offers nature-based and outdoor activities for the whole family. This eco-friendly hotel is committed to raising awareness of environmental issues, and is involved in a range of ecological and social projects. The hotel has two outdoor pools for adults, as well as one kids' pool with a water park and water slides. You can also take a dip in a cenote, a natural hole filled with fresh groundwater, just behind the hotel. There's a gym available in case you want to stay active, or you can try tennis, table tennis and water sports such as windsurfing. For a more relaxing time you could head to the spa, where there are bookable treatments and sauna access. Alternatively, you could join one of the guided nature walks around the hotel to meet the resident peacocks, donkeys and turtles. To keep you refreshed throughout the day, there are ten bars and eight restaurants to choose from. The hotel provides nightly entertainment for families, while for older guests there's a nightclub and the bars remain open until the early hours.

Sandos Caracol ñ Eco Experience Resort is set right on the famed white sands of the Riviera Maya. The hotel offers guided nature walks and other activities so you can explore the local surroundings, which are rich in flora and fauna. The centre of Playa del Carmen, the third largest city in the state of Quintana Roo, is 5km away. It's a cruise ship destination that welcomes many international visitors and has popular beaches. The surrounding area is particularly known for its diving and snorkelling. There's a chance of spotting eels, sea turtles, rays and morays among the coral.

The hotel has three buffet restaurants and five a la carte restaurants offering a choice of food from around the world, like Italian, Mexican, Mediterranean and Japanese cuisine. The bars include three pool bars serving non-alcoholic and alcoholic drinks to keep you refreshed until the early hours.

Children can enjoy the 29 slides in the water park. A kids' club (4-12 years) runs for a few hours every day.

At Sandos Caracol Eco Resort, all bathing pleasure is enjoyed with lovely pools for the whole family. Near the beach there is a large pool area consisting of two pools. Here you will find water activities in one part and in the other part of the pool there is more relaxing pool life. In addition there is a further pool (about 600 m2) and a beautiful water park with several water slides for all ages. Or why not relax with a tranquil dip in one of the so-called cenotes, a hole filled with crystal clear groundwater, located at the hotel.

All of the rooms at Sandos Caracol ñ Eco Experience Resort have a balcony or terrace, centrally controlled air conditioning, Wi-Fi and satellite TV.

This hotel is popular! Rated excellent by 22691 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £1,236 per person

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Hotel only

All Inclusive

from £98 per person per night

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Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • slides_icon
    Water slides
  • wifi_icon
    Wifi

Location

world_map

Playa del Carmen, Playa del Carmen, Mexico

Address: 77710, Carretera Cancun, Chetumal, Km. 295, Playa Del Carmen, Mexico

Phone: 019848734444

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Reviews

Tripadvisor rating

4.5

Excellent

22691 reviews

Service

Cleanliness

Sleep Quality

Rooms

Value

Location

Amazing!

Aug 2022 | guillermop788

We visited the property on saturday august 6th and the customer service was amazing! La Laguna restaurant was an excellent place for lunch and Sugey provided us an authentic and personalized service all the time! She was the star of our visit. The Aqua Park and Zoo are special and unforgettable places for children, clean and safety 100% Many options for food and beverages around the resort, highly recommended and of course we will be back in a near future. Congratulations!!

Dinner at Salvia restaurant from Eco resort in Sandos Caracol

Aug 2022 | Majornej

We had a great dinner there with premium service from Sol and Miguel who know how to satisfy customers. Quick and professional - they both knew how to make us feel special guests for the evening. Thank you!! Julien from France

Not great - understatement of the year!

Aug 2022 | kpink2

Review This is a long detailed review, apologies for the length! But I wanted to get everything in, the good bad and ugly and give details on things I questioned before I arrived in the hopes of helping others. We stayed here for 2 weeks at the beginning of July, a group of 7 consisting of 4 adults and 3 teenagers. We booked RE Black bands and stayed in the RE rooms surrounding the main pool. We had a two bedroom suite and a 1 bedroom suite. Rooms Hairdryers in all rooms differed. One had great power the rest were awful. Water coolers were refilled when asked and we found they had plugs and were not plugged in. Once plugged in you get fridge temperature water and an option for hot water too. Check and plug them in! Drinks fridge was refilled every day and the cleaners were great. We always had lots and lots of towels. It was strange though that out of 4 bathrooms only 1 had face cloths and mid stay we received bars of soap. The bathrooms have shampoo and shower gel dispensers. One bed room suite had 2 small double beds, not ideal for a couple at all. Privacy was an issue in both rooms. The 2 bed suite has 2 adults and 3 teens in it. There was no door to the main bedroom for the adults to shut themselves away from the teens or get ready in privacy. The bathrooms are an open concept with a frosted shower glass in all rooms. This glass is practically see through when showering. Not very suitable with a mix of teenager boys and girls. The one bedroom suite had a connecting door to another room(turns it into a 2 bed suite).but as a couple staying in a 1 bed suite this was a major inconvenience. There were families staying next door with small kids and as such caused a lot of noise very early in the morning. If other families were not causing noise it was maintenance at 6am every 2nd morning with the leaf blower outside. This was unacceptable and a ridiculous time for such a noisy activity. I left this hotel utterly exhausted from lack of sleep. Randomly I found on 4 occasions cockroaches on their backs in my toilet. I think they came out of the vent above the toilet. Very strange. Pools We visited all pools in the resort. The best by far is the adults only select club pool. Plenty of chairs and umbrellas as well as pool side waitress service. Strange there is no swim up pool bar here, but it had such a lovely relaxing vibe with good amenities we spent a lot of time here. The drinks here were not as good as the RE pool though and if you are seated right next to the trees you tend to get bitten a bit. The RE pool was super overcrowded with no space between chairs and did not feel luxury at all. There was always debris from lunch around the RE pool from the snack bar, plates of half eaten food discarded everywhere by the sun loungers. No one around to collect them nor any place to put them out of the way. Gross. Both RE pool and adults only select club pool had people at them who shouldnt be, wrong bands or underage teens at the adults only. Only once did we ever see anyone checking this. The main pool was great for activities, the water park fab for families and plenty of chairs also, our least favorite was tortuga pool. Chairs were covered in ants, masks floating in the pool etc. All of the pools seemed like they could use a more regular clean, especially the tiles around them. The pool floor in the RE pool and main pool was so rough it ripped a chunk of skin off my nephews hip when he slipped on it and the bottom of our feet were torn up. The best thing about the pools was the ability to swim late at night, sometimes up to midnight. Around that time security will ask you to leave the main pool but tortuga pool always had people in it past midnight and no one moving people on. Food I had hopes going that the people who reviewed bad food here were wrong. They are not. The food was substandard. The quality of the meat is strange, the buffets are repetitive, messy and cold or Luke warm most of the time. For dinner the main buffet had 4 areas of salads and cold cuts (excessive) , 1 section of pasta, 1 section of limited meat, 1 with pizza and one with burgers and hotdogs which is all they serve at the snack bar all day so you don't want it again for your dinner. The buffet was quietest while the shows were on, or just before and also later in the evening, we never queued at these times. The best breakfast by far is the adults only, always fresh, hot, quickly served and tasty. The RE breakfast takes forever to make it to your table and is cold and stale tasting like the buffet. They are right next to each other so I can garuntee its buffet food. Lunch was great at RE and adults only, order a few plates if you are hungry and always ask for chips and gauc for the table. The RE snack bar is almost the same as the regular snack bar everyday for lunch, barely warm food, burgers and hotdogs in buns gone soggy from steaming in their own heat, soggy fries, questionable chicken nuggets and overcooked wings. We went twice to Los lirios for dinner, first time was tragic (May have been because it was a late sitting) but they didn't have any good Steaks left and we did not get any sides we ordered, Steaks not cooked how we ordered and half the Steaks came out with a horrible sauce on it when we all specified no sauce. Our 2nd visit was at an earlier time and a much better experience. We went to the Brazilian, I think this was for sure the favourite amongst our group, great quality, the most food we had eaten. The italien is pretty bad, undercooked pasta, very strange cheese on the pizza, the best thing there was the bread basket they bring out. We also went to the Japanese twice, it was fun, food was also a hit with most of the group, I found it far too salty and was horrified as I watched them pour mountains of salt on the meat as they cooked it. Overall most of the group would skip meals as it was very samey throughout the resort and the quality and food storage was very questionable. We are not fussy people, however we eat well all year and on vacation we like to enjoy our food and overindulge. We are home 2 weeks and some people in the group are still feeling ill with cramps etc. I lost weight on a vacation, first time for everything. Just to add - in direct comparison we visited the sister resort and had lunch at their buffet. Caracol could take some serious tips on quality from that place. Both food quality, storage, selection and drink quality was far superior. Drinks/bars Onto drinks and bars, we nearly always managed to get seats in the evening and there was always table service. As with all staff here they worked so hard and the bar staff are no exception. However bars do not open till 11 am in some pools and do not even have water available until that time, the dehydration was an issue. There are 2 beers on tap, dos equis and sol, both tasted the same. I'm not sure if alcohol is watered down here but I am certain the mixers are, or they are super cheap. The traditional cocktails you get everywhere were pretty bad, and when I asked for vodka cranberry it was more like ribena. When we went to the sister resort and ordered the same cocktails - they were amazing. Caracol needs to get the same ingredients as playacar, end of. That would stop half the bad reviews. Activities We did beach massages, segway tour, played basketball, cycled, swam in the cenote and went to the waterpark. The activities on site are amazing, so much to do. Concierge/Bell Boys We had specific issues here where they were not helpful at all. First is I asked them to call a pizza place for a delivery as I didn't speak Spanish and the lady at the concierge desk had a rotten tone and manner while telling me - no you have to do it yourself or online, Super unhelpful, we are from Europe, we could not order online without a functioning phone number and we are on airplane mode due to charges and only using hotel wifi. Second incident, I had spent 2 weeks at the resort with no luggage, the airline were delivering it the day before I left (no fault if the resort) , that night I called to the bell boys In person 3 times and explained the situation and urgency when it did arrive. The airline texted me at 2am to say it had arrived at the hotel. The next day at lunch the bell boys still had not delivered it, I had to retrieve it myself and drag it through the resort to my room. Check in desk We arrived at midnight so had no issues with waiting, however the person checking us in only did my 1 bedroom suite and then passed us to someone else to finish the other room check in, unprofessional. When we did get to our room our keys wouldn't work as he had not activated them. We were extremely tired, this was beyond inconvenient. Mid way through our 2 week stay every wristband de activated and had to be reprogrammed. Ridiculous. Changing rooms We were leaving the hotel rather late for our flight home. They will hold your luggage for you while you can still use all the hotel facilities. To the left of the toilets in the lobby are shower and changing rooms with plenty of towels, this was great for us! Playacar If you are trying to decide between playacar and here I say playacar EVERY time and visit caracol. I want to reiterate that most of the workers are so hardworking, you can tell the resort is understaffed. This does not make up for the bad quality food and drinks, but that issue is not their fault. Management need to seriously correct that. Workers are so hardworking they are blowing leaves at 6am lol. Have to laugh, was a disaster of a holiday all in. If I want mediocre food I'll stay at home and cook for myself, a vacation should be a Relaxing treat, I came home exhausted and lighter in weight. I have visited some of the poorest regions in the world and had better quality than this in both sleep and food. After spending 14000 + euro we feel like we were robbed. Not worth half that.

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