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The Grand at Moon Palace - All inclusive

Mexico Cancun Cancun

11426 reviews

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.SMOKE FREE PROPERTY

This hotel is popular! Rated excellent by 11426 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £2,106 per person

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Facilities

  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • golf_icon
    Golf
  • playground_icon
    Kids play area
  • slides_icon
    Water slides
  • wifi_icon
    Wifi

Location

world_map

Cancun, Cancun, Mexico

Address: 77500, Carretera Cancun-Chetumal Km. 36.5, Cancun, Mexico

Phone: +9988816000

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Reviews

Tripadvisor rating

5

Excellent

11426 reviews

Cleanliness

Value

Location

Sleep Quality

Service

Rooms

Family trip to the Grand at Moon Palace Cancun

Jun 2022 | travelor101v

We had, as always, a very nice family vacation at the Grand at Moon Palace Cancun. Our butlers, Luis and Ever, made our vacation run smoothly and we couldn't be more pleased. We had 2 birthdays to celebrate and they decorated our villa (89-401) and made the birthdays extra special.

This resort has something for everyone

Jun 2022 | Pam F

The resort is large and has many amenities. It was our annual family trip for our family of 20, with grandchildren from 19 months to 19 years. We felt it was very safe for the older kids to be out and about. Pools were amazing. De Dios at the Cusco pool was hands down the very best! Be sure to look him up if you go! Lots of things to do and food to eat. Service was frequently slow and that was challenging with the little ones. All in all, it was an amazing place to vacation!

Save your money

Jun 2022 | AndiK1800

Moon Palace The Grand - Cancun Cancun Save your money 844245379 Positives: - Food was good. There were plenty of selections to choose from. - Room service food was also good and delivered quickly. Staff came in and set up all room service food for us and that was so nice. - Loved the ladies that cleaned the rooms. Very sweet and left us chocolates. - Staff that stocked the refrigerator were wonderful. Left a note and a tip about taking out the beer and leave more soda and juice for kids and received everything we asked for and more. - staff at the adult pool at Moon Palace were very attentive . We did not have to get up and get anything here. Negatives: - We stayed a total of five days. On two of those days, we had zero hand towels and one washcloth. - Kids were supposed to have beach toys in the room when we checked in. We had to go ask for them on the third day and when they came, they were the size a 6 month old baby would play with. - Doors do not shut QUIETLY. They slam LOUDLY and you can hear everything in the hallway. - Room service trays were to be placed outside your door when finished. Had not been picked up the next morning and cats had got into them and food was all over the hallway. - You literally had to track someone down every time you needed a spoon. There are liquid courses and cereal for the kids …. But not a spoon to be found. - wait staff at the pool were very kind but the level of attentiveness and service was not there. I got up many times and got myself something. I thought maybe I wasn’t tipping enough, so I increased my amount. No change in service. - reservation came with a promo golf package. Asked about it at customer service and were directed to the front desk. The front desk said we did not have a golf package, even though we provided a print-out of our reservation that clearly stated a golf package promo. Then when we went to check out, they said said I owed almost $150.00 for the golf package. That was never used - that the resort said we didn’t even have! I was not allowed to check out until that charge was paid. Overall, the staff were friendly and helpful and I wouldn’t be surprised if they are dealing with staffing issues after Covid like everywhere else. I’m sure it has been a great experience for other people, but I don’t plan to stay here again.

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