Secrets The Vine Cancun Resort & Spa - Adults Only

Did not live up to the hype

By far the least favorite Secrets, or Dreams for that matter, that we've been to. You still get the great service, but the beach is non-existent, the pools are meh, and the food was bad. Beach, for example, was only deep enough from the building itself to the ocean for one row of lounge chairs. We felt like sardines. No room to walk. Rooms were nice, and views were great. Layout is just a highrise. No property to walk around. The spa was absurdly priced. They wanted $788 for two massages! We passed on that needless to say. Good acoustic entertainment in the lobby but not much else. We upgraded to the preferred club and it was a waste of money unfortunately. It added nothing interesting. Bars and drinks were alright. Just not close to a fiver-star resort. We are being generous with four stars. We met fun people and made the best of it, but we won't go back. Coral Level at Iberostar, which is not far away, is far superior.

Loved this resort, Loved the People

We have been to multiple All Inclusive Resorts over the past 25 years in Mexico, and so far this is our favorite! Obviously each person is looking for a different experience. This was perfect for us as we love to have a good time, but don't really care to hang out with people throwing up in the pool next to us. The resort is incredibly beautiful and is clean clean clean!! We were not approached by Anyone wanting to sell anything our entire time(except for them wanting to come pick up our "coupons") which was nice!!! I definitely recommend the Preferred Club: from the preferred checkin, to the preferred club bar, to access to Olio, and the elevated pool(which is slightly warmer) it was worth it. The ONLY Cons: -Our average daily temperature was 82 F and the pools were chilly by many guests standards. We would have loved if at least one of them was warmed up a bit more so we had a choice not to be uncomfortably cold. -There is no swim up bar, but like others have said, the service is so good we hardly missed it! HUGE SHOUTOUT to Melina on the 21st floor concierge. You went out of your way at every step of the way to make us feel so welcome, and we are so thankful for you. Derek on the 21st was great as well! Also Ibeth at the Preferred pool was amazing! She continuously checked on us and our drinks were perfect! Biggest TIP: If you get a room on the 21st floor, like we did by chance, you are able to walk right down the hall to the 21st floor preferred bar for anything and everything: Extra Bottled waters, Espresso, Alcoholic drinks to include beers that aren't available at other bars, and snacks that are rotated throughout the day like ceviche, avocado toast, fresh breads, and sweets! This is the first resort that instead of "switching it up" all the time, we will be coming back eventually!

Never want to leave here!

The staff took care of our every need before we knew we had a need! They were fun, thoughtful & kind. Our favorite waiters at breakfast were Daniel, Manolo Bamaca, and Ceaser Mendicuti:) we were so sad to leave and truly we felt like we were “home”