-
ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
-
ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
-
Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

Gallery











































Gallery











































- Overview
- Facilities
- Location
- Reviews
Located on Cancun's tranquil south shore Moon Palace is a luxury resort, well suited to a romantic break in the sun or the family trip of a lifetime. Here, the All Inclusive concept boasts fine gourmet dining and unlimited premium drinks. Relax in the spa, where you can book massages, therapies, facials, and body treatments. Alternatively, keep fit on one of the sports courts or practise your swings on the adjacent golf course. Young guests will love the high tech Playroom featuring the latest in gaming and immersive play.
With no less than 12 restaurants, you’ll be spoiled for choice. If you want to eat like a local, choose from three Mexican options, maybe accompany your meal with a glass of Tequila? If your tastebuds prefer to be on the other side of the Atlantic, then order from the traditional Italian menu at La Trattoria. Families may prefer Gondola, where the chefs have carefully crafted a menu specifically for children. Meat lovers can choose between a succulent steak from the Brazilian Arrecifes or certified Angus Beef, mixed with the finest spices of the Caribbean, at Palapa Asadero. If it’s captivating aromas and flavours you desire, then you won’t want to miss out on dining at the Indian and Far Eastern eateries. Are you holidaying with friends who never agree? Then visit the buffet El Manglar or the international Pier 8, both offering a wide range of dishes to suit all tastes.
For sweet treats between meals there are two cafes serving coffee, cakes, ice cream and more. If you fancy a quick, light lunch you can grab a freshly prepared pizza, straight out of the wood fired oven. Or maybe you’d prefer a gourmet burger or BBQ snack? For a post-dinner drink you can relax in one of two lobby bars, visit The Pub for live music, grab a cocktail at The Sky Bar or dance the night away at Noir Night Club. If you have little guests in tow, then take a seat for the evening’s family-friendly show.
Superior Deluxe rooms boast either a king size bed or two doubles, a coffee machine, a double whirlpool tub and a smart TV with Google Chromecast®. If that wasn’t enough you’ll receive a bottle of Robert Mondavi wine on arrival and your minibar will be restocked daily. If you like a spontaneous swim you should consider upgrading to a swim-up suite. The family option has two interconnecting rooms with space for six. For that once in a lifetime trip, book the Honeymoon Suite and you’ll get your own private beach area, complete with a waiter service. Additionally, in room snacks are provided and you can end the day with delicious Petit Fours. While your hair can also look its best thanks to the Chi® hair care products.
The trip of a lifetime experience isn’t confined to what you do on site. A range of fun activities are available to book. These include zip wiring above the rainforest in Tulum, off-roading in an ATV or Polaris buggy, snorkelling and rappelling. Party lovers can take a trip on the Jolly Roger, a pirate themed party boat. If you prefer to keep your heart rate low then there’s the option of a romantic dinner cruise or a visit to the UNESCO World Heritage Site of Chichen Itza. You may also decide to explore the luscious green surroundings at your own pace on a bike - these are available to rent for free at Moon Palace.
This hotel is popular! Rated excellent by 37365 people on Tripadvisor
7 Nights All Inclusive
from £1,751pp
Facilities
Key facilities
-
Gym
-
Air-con
-
Golf
-
Kids play area
-
Outdoor pool
-
Water slides
-
Wifi
Other
- Games Room
- Gym
- Spa
- Massage
- Beauty Salon
- Entertainment Program
- Solarium
- 24 hr reception
- Air-con
- Bar
- Bike Hire
- Café
- Car park
- Cot
- Currency exchange
- Golf
- Kids play area
- Laundry
- Night club
- Outdoor pool
- Restaurant
- Safe
- Snack bar
- Table tennis
- Terrace
- Water slides
- Whirlpool
- Wifi
- BBQ
- Basketball
- Connecting rooms available
- Poolside snack bar
- Private beach area
- Room service
- Salon
- Tennis
- Kids Club
- Private Pool
Location

Cancun, Cancun, Mexico
Address: Carretera Cancun-Chetumal km. 340, Cancun, Mexico
Phone: +529988816100
Reviews
Tripadvisor rating
Excellent
37365 reviews
Sleep Quality
Service
Location
Value
Rooms
Cleanliness
AMAZING
The La Trattoria was spectacular and Moises and Martin were so attentive. I have eaten in Italy and this is the most authentic I have been in outside of my home country. Very well done, food was spectacular, service was IMPECCABLE.
Excellent Customer Service!!
We had been to the Moon Palace in Cancun once before and had a fantastic time. We were extremely excited about returning this January for a post retirement trip. Due to a medical emergency, we unfortunately had to cancel our trip. We had read and understood the cancellation policy and were fine with it. We called to cancel our trip and our experience with their customer service team, Carlos in particular, was exceptional. At the time of our cancellation, we were in the 3 day period where we would be required to pay one days stay. Carlos informed me of this and after I told him I was aware of it, he then asked me if I could hold a minute and he would see if he could do anything to help. He came back and told me that they would waive my penalty fee and we would owe nothing. In my experiences, this is almost unheard of and I was extremely pleased. Their customer service was awesome and can’t says enough good things about them. I will be back!!
Ernesto the ice cream man
Ernesto the ice cream guy at the pool is amazing and loves his job! Such a lovely gentleman! He plays music on his cart and is super fun and friendly with everyone! Give that man a raise! Didn’t actually have the ice cream, but it looked amazing.
Low deposits
Secure your next holiday from £25pp
Spread the cost
Pay monthly without any extra fees
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal