Salles Hotel Marina Portals

Perfect for families

It was FANTASTIC!!! The hotel is perfect for kids, the stuff is extremely kind and the hotel has everything you need when traveling with kids! I totally recommend it for everyone in Mallorca. Located in a quiet area and with amazing views from the room

Rude, disrespectful, and unprofessional staff, thin walls, noise issues, electrical issues, disappointing overall

On arrival, no one working at bar or reception as it was their dinner time. Felt bad for disturbing them while they were having their dinner, but no option, as the hotel had only person to man the reception, which is clearly not sufficient. Decor is quite dated and makes you feel like you have somehow gone back to the 1990s. Music played loudly in dining room at breakfast and staff in dining room were rude and disrespectful and totally unprofessional in their behaviour. Breakfast was very basic for a four start hotel and you can actually get a much better selection at many 3 star hotels in Mallorca. View from the dining room is of old, non-descript apartment buildings and not much else. With regards to the room, the room itself was okay with a good sized bathroom, but all noise could be heard clearly from room next door, no sound proofing, you can hear people talking, music, moving of furniture, all sounds can be heard. In the shower, the water temperature is difficult to adjust and can suddenly become very hot or very cold. In the room, constant problems with the key card holder, with lights not coming on, light switches sometimes worked and sometimes didn´t, needed to attempt many times to get these any of these things to work, fridge light constantly blinking. Reception manager was rude and disrespectful, by shouting back and forth across to the woman working at the bar who also shouted back and forth from several meters away, instead of one going to the other to speak or speaking quietly and despite customers being in the lobby. This lack of regard for the guests is totally unprofessional behaviour and not what one would expect from a hotel that purports to be four star. Overall, this hotel is not of four star standard and you would be much better off to stay elsewhere. There are 3 star hotels in Mallorca that are of much better standard and much more professional than this hotel.

Always Amazing

This is possibly our 15-20th visit to marina portals and since we first came it has just got better and better. The staff are so friendly, kind and helpful. The room was very clean and the maid did a great job at keeping it that way. There was plenty of food drinks and snacks in the mini bar and there was nice shampoo conditioner and body wash The only fault was personally we needed more pillows. The breakfast was as usual- incredible. There is everything you could possibly want from omelettes made in front of you and English breakfast to pastries and yogurts. It felt very safe with masks and sanitiser. The pools were very big and impressive, though we couldn’t actually go in the outdoor ones because they were so cold but the indoor pool was very warm. But on our final day when we went in the was nuts of the floor, ants everywhere, dirty floor, a various towels, wrist bands spotted around. So we ended up not going in as it did not seem clean at all. The bar was nice and had various drink and the outdoor restaurant had a very good spread of food and ice cream. The play area was clean and children could easily spread out as they played. The location is amazing with a street of restaurants on its doorstep and at 10 min walk from the port. Finally, I would recommend anybody come to marina portals and I would guarantee they have a warm welcome and a great time. Thank you for a great holiday yet again!