Not a 4 star! Not as advertised - Disappointed
Aug 2022
| Cita74777
Really disappointed, not a 4 star more like a 3 star, don’t be fooled by the pictures it is not as advertised.
First impressions on the arrival were very disappointing, the signage was very dirty, and the seating outside was very plain and boring. As we entered the hotel the décor was of dated walls were Artex wall paper painted over which you can tell is a cheap solution to a refurb. The furniture is ok. It looked presentable and that is it.
The air con didn’t seem to be working in the lobby on the day we arrived as it was very hot in the corridors which made the moving into rooms very uncomfortable with all the luggage. This improved as the days went on.
I figured that if I wore sunglasses it made the hotel look much better, they should maybe look into tinted lighting to blend the furniture and flooring and wall paper clashes.
I had booked a family deluxe room with terrace which consisted of 2 interconnecting rooms however, I was given the wrong room at first and could see the room I booked from the balcony of the room I was given. I immediately went back up to reception and disputed the room given was not what I booked and was made to feel I was wrong and told all rooms were the same. The clerk checked to see if the room I booked was available and said that ‘luckily’ it was, well it should be because I reserved that room.
I booked this room because I have 2 girls 16, 11 and a partner who is not my children’s father so the need for 2 interconnecting rooms with separate bathrooms was my priority when booking, I assumed the cost was due to having 2 rooms that have a door connecting the 2 rooms. This is not the case.
This is 1 room with 2 bedrooms, one with a double bed and another with 2 single beds, there is one entrance door and one bathroom to share with both rooms. This is not 2 separate rooms with own entrance and bathroom that interconnect as described.
Interconnecting rooms mean 2 separate rooms that interconnect through a door internally.
I had to ask for a mirror for room 2 as it didn’t have one which was honoured by the hotel, the coffee table shown in picture was not provided. The toiletries in the bathroom were of poor standard, you just got shower gel, shampoo and conditioner, in refillable pump bottles in the shower cubicle and 1 small hand soap. Again, not like in the photos. The shower gel ran out and was never topped up. There was no toilet brush, I asked for one and was told it was law now not to have toilet brushes in toilets. I was provided with one after day 3. The towels were replaced every day and room cleaned daily to a very good standard.
The rooms are fairly adequate for this era, no USB plugs anywhere still the old-fashioned plugs. The terrace could do with an airing facility for small laundry. The mini fridge is ok, even though I don’t know of anyone who uses this facility, but the fridge was used for our preferred drinks. No complementary water was provided. The beds were really comfortable.
The kettle was in the wardrobe, very dangerous to be carrying the kettle in and out and finding a plug to use and placing on the floor. No drinking water provided, no room service facility. No iron in the room and bathrobes are not provided as stated.
Gym
Gym was poor, 2 treadmills and 2 cross trainers and 2 bikes, one treadmill was out of order, the weights console was not functional due to parts/attachments missing. We had to improvise a lot, there were no mats, so we used towels to do floor work.
Breakfast/ Food
Breakfast was included and on first impressions the food presentation was awful, more of a 3 star standard, no branded foods, for eg Nutella was provided for a brief time and then replaced with Nocilla brand which is just as good however not internationally recognised.
The food was standard, not of premium quality. Tables were bare, no tablecloths.
Pool
Pictures are misleading, pool side does not look like pictures, pool area looks unpresentable, it has not been upkept and is looking old and in need of a re fresh. Pool machinery and towel store room doors were replaced second day of our stay, a bit disruptive and not aesthetically pleasing.
Pool side restaurant was ok, not many options for drinks and snacks, it was very basic.
Food was of good standard, again not 4 star standard. Pool bar very standard, no inspiration for choices of drinks. Just bland and basic.
I witnessed a staff member slap another staff member over the head after a dispute they were having in front of what I believed to be hotel manager at the restaurant, after seeing that I was not even surprised that they were not reprimanded after all that we had experienced it just summed it all up.
Spa
I would give this a 7/10 due to the fact they allowed children at quiet time, my daughter loves the spa, however again it needed some maintenance, refreshing. Not sure if it was a steam room that was out of order, the showers were great and the rooms in particular were presentable.
Stairs and lift access,
The building is large and has two lift lobby’s, the lifts are very slow. Stairs were the best way to access dining room
There are lots of stairs to access the pool area from reception as the hotel is on a mountain, there could be better access routes I believe, the access from one side could be access by dining room to other side, however this was closed off.
Had I booked a 3 star and paid considerably less I would have accepted all the above, however on booking I reserved a 4 star standard hotel and worked all year to enjoy a relaxing stress free stay with luxurious settings, this was not the case unfortunately and feel slightly robbed.
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