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Doubletree by Hilton New York - Times Square West

Name: Doubletree by Hilton New York - Times Square West, USA, New York, Midtown West | Thomas Cook
Address: 350 W. 40th Street, New York, 10018, USA
Telephone: +2126078888
Price range: from £2169.09 per person
Rating: 3.5

3150 reviews

Overview
Facilities
Location
Reviews

The following services and amenities are available, but with reduced service: Breakfast, On-site Restaurant(s), Room Service.The following services and amenities are currently not available: Airport Shuttle, Valet Parking.Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk – perfect when visiting for a convention.Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night's sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower.For memorable Times Square dining, visit our Magnolia Restaurant for delicious American favorites all day, or unwind in the rooftop lounge with live music and unobstructed views over Manhattan. Relaxing in your room? Call on room service for a tasty meal delivered to your door. Keep up with work in the 24-hour business center, and burn calories in the complimentary fitness center. We offer 1,000 sq. ft. of stylish New York City meeting space for your next small meeting or social event.

7 nights

Room Only

from £2,169 pp

£4,338 total price

Facilities

Key facilities

Gym
Wifi

Other

Gym
24 hr reception
Bar
Café
Car hire
Car park
Cot
Currency exchange
High chairs
Laundry
Lift
Located on a main street
Night club
Restaurant
Safe
Terrace
Wifi
Clothes dryer
Luggage room

Location

Midtown West, New York, USA

Address: 350 W. 40th Street, New York, USA
Phone: +2126078888

Reviews

Tripadvisor rating

3.5

3150 reviews

Location

Cleanliness

Sleep Quality

Rooms

Service

Value

Destiny B deserves a raise!

Mar 2023 | Lailah D

Destiny B. WAS THE BEST. She was so helpful, patient, sweet, and accommodating. She made sure we got the same rate on our room when we added more nights at the last minute, and then, threw in 2 free drink vouchers and 2 free breakfast vouchers just because! She was just the best. The hotel is also very comfortable. Loved the bed and the pillows. 10/10 would recommend.

Don’t bother!

Mar 2023 | L0CK1E

Extremely disappointed with our stay. To summarise and save you the time before I get into detail… - 90% of the staff are rude - Wildly overpriced - Stank of marijuana - Rooms the size of a shoe box - lifts and how busy the place was almost intolerable. The check-in experience; staff treated us like it was an effort to check us in. Not really friendly and just wanted to get us away from reception as quickly as possible. The on-site restaurant and “grab and go” section is wildly overpriced. The lobby, lifts and walkways to guest rooms often stank of marijuana. I know it’s legal in NY but smelling it on the street is enough…. It shouldn’t stink INSIDE the hotel. We are not prudent people in the slightest but the smell of weed often made us feel sick as it was so strong. We purchased our room from an Australian company called Luxury escapes. Will never do that again, it was far from luxury. We have stayed in NY before and understand hotel rooms are small. But these rooms were the size of a shoe box. The hotel was clean and modern and beds/sleep was comfortable. About one of the only positive things I can say is the housekeepers were all lovely and did a great job. Lifts getting to and from the rooms was absolutely atrocious and we often had to use the fire escape stairs down 15 floors as we got sick of calling multiple lifts that were full or the wait time was too long. When we did use the lifts, guests were often chatting and saying how bad the lifts were. All of the staff bar 2 or 3 nice ones were completely unaware how rude and abrasive their language is. Also reception staff seem to be completely clueless about basic things and need to reply on a supervisor for everything. One particular supervisor looked at me as if I slapped her mother when I asked her if it was possible to check-out one day early but hold the room for a few hours in case we couldn’t get on our earlier flight. We didn’t want a refund, just asking if they could hold processing the checkout for 4 hours. It was like it was the worst question anybody had ever asked her. I really regret not spending the extra $700 and staying somewhere nicer and better reviewed. This hotel was a total disappointment and was part of the reason we wanted to catch a flight out a day earlier.

Do NOT stay here you will NOT get your deposit back

Mar 2023 | Deb S

Do NOT stya here. We stayed on from 2 to 5 February. The hotel took 150$ deposit and advised that it would be returned 10 days after our stay. The website states 30 days. It is now over 5 weeks and we have NOT had a refund and the hotel are NOT responding to our emails. We are unable to find any other way of contacting the hotel