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ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
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ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
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Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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- Overview
- Facilities
- Location
- Reviews
In the centre of Burbank, the entertainment and media capital of the world, close to Universal Studios and other popular Hollywood attractions, this hotel is in a prime location. 20 minutes from Hollywood and a 1 hour drive from Disneyland. Facilities include: lobby with a 24-hour reception, hotel safe, lifts, and a newsstand. There is a café, a bar, a pub and a restaurant. Business travellers will appreciate the conference facilities. Room service and laundry services are also available to guests, as well as a car park.
This hotel is popular! Rated very good by 1083 people on Tripadvisor
Facilities
Key facilities
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Gym
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Air-con
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Outdoor pool
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Wifi
Other
- Babysitting
- Gym
- Hot Tub
- 24 hr reception
- Air-con
- Bar
- Café
- Car park
- Laundry
- Lift
- Outdoor pool
- Restaurant
- Safe
- Shop(s)
- Wifi
Location

Universal Studios / Burbank Area, California, USA
Address: 2500 North Hollywood Way, Burbank, USA
Phone: 8188436000
Reviews
Tripadvisor rating
Good
1083 reviews
Cleanliness
Rooms
Sleep Quality
Location
Service
Value
Disappointing in front desk staff
This hotel is very nice , decent rooms, well designed lobby ,pool, and bars ! Great location. This hotel does not allow food delivery to your room from outside vendors. However the hotel is well staffed . However if you call the front desk they refuse to send someone to your room with your food. I went down to the front desk there's 4 staff members behind the front desk doing nothing and a bellhop standing at his desk doing absolutely nothing on a Wed night @9 pm . Definitely disappointed as a gold bonvoy member who spends alot of money in Marriotts every month! This is definitely Managements fault and laziness of employees at the front desk. I didn't have anything with me to wear to the front desk except dirty gym clothes. Regional Management definitely should take another look at this Property!
Customer service was excellent
Check in was very smooth and easy, Very polite, recognized as a platinum member and our room had already been upgraded. Room was good sized and clean. Bedding was comfortable, heater worked great. Bathroom very clean and well stocked. Very quiet room in East tower. Concierge lounge was kept well stocked at all times, good hot and cold food, nice snacks at night. Breakfast was just right. There is also an outside bar on site as well as an attached dinner to the lobby. Shuttle service is fast. If we need to stay in Burbank anytime again this will be the first place we will look.
Decent hotel, noisy room
The hotel is decent in a great proximity of flying into or out of Burbank airport (right across the street). I walked to the airport since my luggage was not heavy. Room service was tasty and quick. The room had everything I needed except I was next to a service room and the noise from that room kept me up most of the night. I called twice to inquire about the noise which I eventually masked with the AC. Aside from the noise I had a pleasant stay.
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