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Best Western Plus Island Palms Hotel & Marina

Name: Best Western Plus Island Palms Hotel & Marina, USA, California, San Diego | Thomas Cook
Address: 2051 Shelter Island Drive, San Diego, 92106, USA
Telephone: +16192220561
Rating: 4.5

4813 reviews

Overview
Facilities
Location
Reviews

With a waterfront location close to Ocean Beach, SeaWorld®, and the San Diego Zoo®, the Best Western Plus Island Palms Hotel & Marina is a hotel in San Diego, CA's idyllic Shelter Island neighborhood, earning TripAdvisor® Top 25 accolades thanks in part to our incredible views and resort amenities.Our rooms overlook our private marina, San Diego Bay, or the downtown skyline, and each comes with free high-speed Internet, refrigerator, and microwave, because whether you're here for a romantic bayside getaway or rooting for the Padres at Petco Park having the comforts of home matters when you're on the road. And speaking of comfort, our pillow top mattresses and upgraded pillows guarantee you a good night's sleep. We take full advantage of our waterfront location, and so can you. Host an event for up to 200 in our unique waterfront meeting venue, overlooking Point Loma and our private yacht marina. While you're here, enjoy a friendly match of tennis, take a walk on the trails along the water, and work up a sweat in a fully loaded fitness center with universal machines, elliptical, and stair climber.The most unique amenity at the Best Western Plus Island Palms Hotel & Marina is the marina itself, which welcomes sailboats, super yachts, and cruisers as the closest yacht basin to the open ocean. The boat slips range from 20 to 200 feet and boast full hookups for water, electric, phone and cable. Reserve your room at this unique waterfront San Diego/Shelter Island hotel today.- Distance To Airport: 3km to SAN

This hotel is popular! Rated excellent by 4813 people on Tripadvisor

Facilities

Key facilities

Gym
Air-con
Outdoor pool
Wifi

Other

Gym
Spa
Massage
Hot Tub
24 hr reception
Air-con
Bar
Bike Hire
Car hire
Car park
Housekeeping
Laundry
Lift
Outdoor pool
Restaurant
Safe
Video games
Wifi
Canoeing
Clothes dryer
Luggage room
Poolside snack bar
Sailing
Tennis

Location

San Diego, California, USA

Address: 2051 Shelter Island Drive, San Diego, USA
Phone: +16192220561

Reviews

Tripadvisor rating

4.5

Excellent

4813 reviews

Rooms

Sleep Quality

Cleanliness

Location

Service

Value

Travelers' choice award

Look elsewhere not a great hotel.

Mar 2023 | Betsyanne G

I actually started with a great review, the front desk workers are great and I still stand by that. Sadly the stay began to become an awful experience and I needed to change the review. We booked a second room to surprise my daughter who was getting married. The reservation from what we were told was put in all wrong and she was asked to re check in everyday in the lobby to get new keys for our 5 day stay. Not a huge deal but inconvenient. Then they did not clean the room for 4 days. We spoke to desk staff and management and each time they apologized and but still…no cleaning was done. Dirty towels and hotel trash was also a bit irritating but we just took it all out and refreshed the room ourselves. The ironing board and iron were awful. We did our best to clean it as we did not inspect it when we arrived as we assumed it would be clean? Our mistake for sure, the iron ended up ruining my sons shirt so we had to rush and find a new one last minute. Small coffee pot in the room didn’t work and I really really need caffeine in the morning, went to lobby and their pot was empty. Thank goodness for Uber eats. All that being said I spoke with the manager again the day we left. I don’t get angry and scream and shout, I am respectful and just need to be heard and have issues corrected if possible. He did not really show any concern for our trip being so awful. Said he could send someone to clean the room now but what good does that do the last day? Told him about the iron and board just so they can replace it before someone else’s items get ruined and he looks at me and says do you have a photo of the shirt? I don’t want a free shirt my guy, I just want you to be aware that it’s a problem! He did offer a bottle of champagne after hearing about the wedding? I would rather have a sincere apology to be honest. For Almost $300 a night, I expect more. Beautiful location but run down, carpets are filthy, overall out dated and not worth the money. Management needs some training. You are sending guests to competitors by being insincere and not fixing the issue. We spent a lot of money and are very disappointed. Save yourself the headache. We recommend looking elsewhere to stay.

Resort Blast from the Past

Mar 2023 | 922dougg

I love the mid-century parts of this tiki-themed hotel, but the newer buildings with names are more luxurious. This place feels like a resort from my childhood. It's well-kept, but not fancy. Great place for families. Comfortable bed, hot shower, good TV and WiFi. Shelter island is a good slow-paced vacation destination, and this place offers amazing harbor views. Worth the upgrade.

OUTSTANDING HOTEL

Mar 2023 | dianathurmond524

The hotel was beautiful, the staff was very helpful and friendly. I checked-in after a long late night flight and the front desk made the process quick and easy. My room looked just like the pictures. Happy I was able to book this hotel.