Clarion Hotel Sign

Poor coordination of amenities spa and room service

We stayed in your Clarion Sign Hotel Stockholm on Nov 7th. I was and am still very unhappy with our stay and requested a refund which you ignored for the amount paid for our room for the following reasons. I chose your hotel for our anniversary because it is one of few in Stockholm with a nice rooftop pool and spa. At time of booking, I also purchased entry for me and my partner to Selma SPA on Nov 7. The SPA website states there are “zones” within which customers can visit. There is first an ‘öppettider’ which says any children below 16 must visit in zone 1. Zone 1 is not an area of the SPA, by the way, but a time period. Further down the page, under ‘priser’, however, the prices for children only concern ages 3-15. This meant that I did not bother worrying about the zones for our 8-month old since she goes in for free and she’s not in the under-16 category anyway. I booked a slot for the 3 of us from 3-6 pm as 3pm was the earliest time we could check in to your hotel. To my surprise, when we went to the SPA, they denied us entry as the under-16 öppettider apparently apply also to infants. Worse even, they actually took my payment before informing me our baby could not come in. I was so disappointed I wanted to leave the hotel because the SPA is really what I was looking for at your hotel for our anniversary. My partner did not want to go in alone, understandably, nor could she go the following morning because of work. I went downstairs and asked for a refund and wanted to leave the hotel but Sofia at the reception promised something would be done about this after a manager came in the following morning. The truth is nobody got back to us about our request for refund and what happened. This is also another reason for complaint to you. In my opinion, the problem lies not only in the SPA being unclear about the age groups in application to “zones” and prices but also with an incompatibility between your check-in times and their “zones”. Basically on this occasion, there was no way for us to book a visit to your SPA and stay in the hotel as we only wanted to stay one night and my partner had to work in the morning. We tried to enjoy our stay in the room anyway but then there was no room service, no bar, and no restaurant all day.

Bath, Bed and pillow terrible

The location and the breakfast of this hotel is very good, but the room, bed and bath are terrible: bed and pillow too soft ( gave me back pain) the bath is dangerous, the shower is in a bath and there is a dangerous slippery corner. If you are older this is a big issue. Overall the hotel room is very bad.

bad trip to Stockholm

we got this time a room above the entrance and did not get any sleep at all because it was so loud ... breakfast got not very often refilled and had no atmosphere there as we had to sit on the first floor as the hotel was booked out and they did not very often refill the breakfast table on the first floor