ATOL Protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
ABTA Protected
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Secure trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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Spain Madrid Madrid

Sercotel Alcala 611

Name: Sercotel Alcala 611, Spain, Madrid, Madrid | Thomas Cook
Address: Calle Alcala, 611, Madrid, 28022, Spain
Telephone: 0034917434130
Price range: from £387.61 per person
Rating: 4.5

372 reviews

Overview
Facilities
Location
Reviews

This city hotel is approximately 4.9 km away from the lively city centre. The metro provides guests with direct access to the Madrid's heart. The business hotel is just 10 minutes away from the Barajas International Airport. The new air-conditioned hotel features a typical local design with 93 guest rooms in total. Guests are welcomed in a lobby with 24-hour reception. A hotel safe and a currency exchange facilities are also available. In addition there is a garage for guests arriving by car (fees apply). Meals may be selected in the fancy café or in the cosy restaurant. Each room is tastefully designed and fully - equipped. Internet access is also available. Guests may also take a dip in the outdoor swimming pool. A breakfast buffet is served each morning.

7 Nights Room Only

from £388pp

Facilities

Key facilities

Gym
Air-con
Outdoor pool
Wifi

Other

Babysitting
Gym
Spa
24 hr reception
Air-con
Airport Shuttle
Bar
Café
Car hire
Car park
Cot
Laundry
Lift
Outdoor pool
Restaurant
Safe
Sun terrace
Wifi
Luggage room
Poolside snack bar
Private Pool

Location

Madrid, Madrid, Spain

Address: Calle Alcala, 611, Madrid, Spain
Phone: 0034917434130

Reviews

Tripadvisor rating

4.5

Excellent

372 reviews

Value

Rooms

Sleep Quality

Service

Cleanliness

Location

Travelers' choice award

Comfy bed. Good location. Rude/unhelpful staff.

Sep 2022 | aimeed968

The hotel is lovely and clean. The room was a good size and the bed was really comfy. Location was good as the airport was about a 5-10 minute drive away costing €20 in a taxi. Upon checkout we found out the hotel offered a free shuttle to the airport which was really good! The location was also good as the metro station was about a 3 minute walk away. (The metro was amazingly easy and convenient and also very clean). We can’t say much about the hotel facilities as we didn’t eat there or use the gym etc. We were very disappointed that the pool and sun lounge area was closed after finding out it’s only available in the summer season. We traveled here in September and it was really really warm so it would’ve been nice to have that facility. Really unhappy about that as it was one of the only reasons I chose to stay at this hotel - to use the sun loungers. Staff were okay. 2 staff members were nice and helpful, a lady with dark hair and a man with dark hair. Everyone else we interacted with were not very nice. They came across rude and irritated. For example, we requested an iron as the room didn’t have one and it took about half an hour to get it to us. When it finally arrived by a female staff member, she didn’t even look at me and just shoved it to me? Really really rude. Also the iron leaked everywhere. The shower was broken as it hung down. We didn’t bother to report as some members of staff make you feel like you’re asking to much of them. We wouldn’t stay here again as I wouldn’t want to go back to Madrid. A lovely city but found absolutely everything to be underwhelming. People are quite rude and they reminded me of people in Paris.

Very good hotel near the airport

Sep 2022 | ommp

We chose this hotel due to its proximity to Barajas Airport, nevertheless we also found that this is a very nice hotel, with wonderful rooms and a nice pool and patio. It also has a bar. There are many restaurants near the hotel. I appreciate the warmth and hospitality that we received. I would consider staying at this hotel again should I visit Madrid. Highly recommended!