ME Madrid Reina Victoria

This hotel is located in the heart of the historic city centre, a few paces from the famous Museum del Prado and La Puerta del Sol. Guests will be able to enjoy the benefits of a convenient location, with numerous local places of interest, shopping opportunities and entertainment venues, situated in the vicinity of the property. This charming, historical city hotel was built in 1919 and comprises a total of 192 rooms. Facilities available to guests at this air-conditioned establishment include a lobby area with a 24-hour reception, a currency exchange facility and lift access to upper floors. The light, inside-facing rooms feature plush feather top bedding and an en-suite bathroom which includes a hydro massage shower deluxe toiletries.

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7 Nights Room Only

from £666 per person

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Facilities

  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • wifi_icon
    Wifi

Location

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Madrid, Madrid, Spain

Address: 28012, Pza. De Santa Ana, 14, Madrid, Spain

Phone: 917016000

Reviews

Tripadvisor rating

4.5

Excellent

4112 reviews

Location

Sleep Quality

Cleanliness

Service

Value

Rooms

Amazing Customer Service

May 2022 | LightPacker771371

Recently stayed here for six nights. No complaints about the room or service. They called us a cab to the airport. Unfortunately, my husband's phone fell out of his pocket in the cab. I called the hotel and they were able to reach the cab driver and got him to drive back to delier the phone to us at the airport! I was so thankful. Definitely went above and beyond, considering we had already checked out.

Great hotel

May 2022 | Iris H

From the second we walked in, everyone was amazingly nice and the lobby was beautiful. The room was a great layout, roomy, great bathroom and great view of the plaza and all the activity. There is a really nice bar cart in the room as well, with wine and other beverages. There are also some very cute and affordable bars right in the plaza outside. We didn't try the food but the hotel restaurant looked nice. They host parties in the lobby occasionally, and they seem extremely popular. The roof top bar is a nice oasis to just hand out as well, with nice drinks and amazing views of the city. The bed was one of the most comfortable, but I like firm, it was both plush and firm at once, hit my sweet spot for beds. Lastly the location was really good to walk to whatever your heart desires, great restaurants, great bars, people watching, night life, historic sites, pretty much everything.

Stunning location & lovely balcony - service not always the best

Apr 2022 | Bicey

Stayed here for four nights over Easter with my wife and, overall, we really enjoyed our time here. The location is fantastic and I would definitely recommend the Energy rooms on the 5th floor that benefit from a balcony overlooking the nearby square. Although we only went once, the rooftop terrace bar is also very cool with some great views and the bed was amongst the most comfortable I have ever slept on! All told, it would definitely have been a 5* experience but was let down by a few issues which seemed odd and could easily be resolved: Firstly, there is a gym on-site which we expected (like in every 4*+ hotel we've stayed in) would be free to residents but, instead, they wanted to charge 14 euros - this is daylight robbery, especially given the limited equipment and is also inconsistently 'enforced' by the reception team as I was able to get in for nothing but my wife was turned away point blank. Secondly, the service is very 'hit or miss' with some great gestures, like free chocolates and bubbly in the room on Easter Sunday vs. slightly grumpy reception team and an overcharge on our final bill which took several days to sort out. All told, we enjoyed our stay here and absolutely loved the location but didn't quite feel the service measured by to the 5* vibe they're clearly going for.

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