Spain Costa Brava Lloret de Mar

AQUA Hotel Bertran Park

Name: AQUA Hotel Bertran Park, Spain, Costa Brava, Lloret de Mar | Thomas Cook
Address: Sant Josep, 49, Lloret De Mar, 17310, Spain
Telephone: +972365901
Price range: from £209.32 per person
Rating: 4

578 reviews

Overview
Facilities
Location
Reviews

Family hotel, located in the center of Lloret de Mar in a quiet area and about 350m far from the beach. 147 rooms – 15 of which are Junior Suites and 12 are Junior Suites Premium.The Hotel complements its facilities with a bar-cafe, a restaurant with buffet service and show cooking, a gym and a cozy terrace-solarium with swimming pool.Towels for the pool (with deposit) and free WiFi throughout the hotel.The kindness and the magic environment will make your holiday become a special and pleasant experience.- Distance To Airport: 30km to GRO

7 nights

Bed & Breakfast

from £209 pp

£419 total price

Facilities

Key facilities

Gym
Outdoor pool
Wifi

Other

Gym
24 hr reception
Bar
Bike storage
Café
Car hire
Car park
Currency exchange
High chairs
Laundry
Lift
Medical service
Outdoor pool
Pool Table
Restaurant
Safe
Sun terrace
Terrace
Wifi
Library
Luggage room
Poolside snack bar
Private Pool

Location

Lloret de Mar, Costa Brava, Spain

Address: Sant Josep, 49, Lloret De Mar, Spain
Phone: +972365901

Reviews

Tripadvisor rating

Good

578 reviews

Cleanliness

Location

Service

Value

Rooms

Sleep Quality

Travelers' choice award

One of the best holidays we've had...

Nov 2022 | ishtan2022

First of all, we could not wait to write this review. We feel people maybe very quick to complain; however sometimes we may not be as fast to congratulate and show gratitude. We landed yesterday night...so here's our compliments. On arriving to theAQUA Hotel Bertran Park (late after a delayed flight from the UK), we were greeted by César. He immediately acknowledged our tired eyes and checked us in with ease and a massive smile! :) THE HOTEL First impressions of the hotel were super clean, extremely smart, very modern and very efficient. The photos online did not the hotel justice. When we got to our room, we were a little disappointed. The concept and configuration was a little untraditional for us? The bathroom (in this particular room) was unfrosted glass. Although we're a close couple, we felt that privacy was still needed in this small (but lovely) hotel room. We went straight down and requested a different room and considering how busy the hotel was during this period, our request was acknowledged and we were relocated the next day. We understand this was a push for the hotel staff looking at the heightened occupancy during this particular week. As this was our anniversary, we were very grateful. THE SERVICE The staff at the Aqua Hotel Bertran Park were faultless. For the week we were there, we felt at home. Carmen in the restaurant is organisation personified :) With a mothering touch. Rodrigos (Carmen's honorary restaurant son) was super kind and had a constant smile whilst serving our Pepsis. The chef who fried us 4 x perfect fried eggs every morning, had a smile that increased during the week as he got to know our faces lol. The front desk staff were beyond amazing. I'll have to describe the people of excellence by appearance: The man with the eyelashes every woman would love to have - thank you. You were so helpful kind and patient. We appreciate you. The beautiful, curly haired lady who educated us into the meaning of castañas (chestnuts)...thank you. You also honoured our request to extend our check out time (at cost) to ensure our comfortability. THE EXTRA MILE In the rush to leave (yesterday afternoon), I lost my mobile phone in the room :( Too stressed to carry on looking and running out of time to catch our coach to Barcelona airport, we decided to leave it. When I called the hotel, they'd found my phone and with about 15mins, they had organised to post this back to me in the UK (at a cost). A massive weight of my mind. Thank you Rául for keeping my stress levels down. All in all, the AQUA Hotel Bertran Park is a diamond in the rough. We recommend this to anyone travelling to Lloret De Mar. Thank you for looking after us. Ishta and Nathan xxx

Small friendly hotel but more 3 star than 4

Jul 2022 | debgriderz

My husband and I have just stayed here for 1 week. It was a last minute holiday booked 3 weeks prior. Firstly the good things about the hotel: The staff are lovely. Always chat to you and smiling. Rooms are spacious, modern and clean. Pool area lovely. Not rammed and able to get a bed still at around 10am. The food was OK. However!! Things that could be a bit better: Especially breakfast, it was cold, coffee from the machine was Luke warm. Maybe a little more variety would be nice. NOISE: it did cater for big groups of teenagers, whom I assume had just finished all exams, you heard them by night, but not by day. Overall a nice get away and yes I would go back for a nice little break.

Amazing! Better than expected

Jun 2022 | F708GQlouisew

We have just come back from 4 nights and what a lovely experience. The staff are very friendly and welcoming, always going the extra mile. Very close to the beach, shops, bars and restaurants. Lovely clean hotel and amazing big room…. Especially the shower!!! Definitely would return to this beautiful hotel. The only thing I would say is food is limited to “fussy” eaters like myself.