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Shangri La Hotel Singapore

Singapore Singapore Singapore

7079 reviews

SIN - Changi International Airport - 16 miles E.Set amidst 15 acres of lush tropical gardens - Shangri-La Hotel Singapore is an oasis in the heart of the citys business and social life. Just 30 minutes from Changi International Airport - a 5-minute walk from the shopping and entertainment districts or 25 minutes by taxi or complimentary shuttle from the central business district - the hotel is moments from nightlife - shopping - museums - the Esplanade Theatre and the Singapore Zoo. For more information on our health and hygiene precautionary measures cancellation fee waivers and Golden Circle - please visit shangri-la.com/caresConsistently ranked as one of the top luxury hotels in Asia and the world - the Shangri-La Hotel Singapore is where the legendary hospitality of Shangri-La first began. The hotel set amidst fifteen acres of luxuriant botanical gardens is a short stroll from the main entertainment and shopping belt of Orchard Road. 30 minutes from Changi International airport.The hotel comprises 792 luxury guestrooms and suites in three distinctive wings; - the contemporary Tower Wing - the urban resort in the city Garden Wing and the ultimate sanctuary Valley Wing. Guests enjoy access to 24-hours Health Club - free-form outdoor pool and world-class dining options - including signing privileges at Shangri-La Apartment Hotel Jen Tanglin Hotel Jen Orchardgateway and Shangri-Las Rasa Sentosa Resort.

This hotel is popular! Rated excellent by 7079 people on Tripadvisor

Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • pool_icon
    Outdoor pool
  • wifi_icon
    Wifi

Location

world_map

Singapore, Singapore, Singapore

Address: 238350, 22 Orange Grove Road, 22, Singapore, Singapore

Phone: +6567373644

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Reviews

Tripadvisor rating

4.5

Excellent

7079 reviews

Cleanliness

Rooms

Service

Location

Sleep Quality

Value

Still a favourite

Aug 2022 | Passenger67491301711

First time back since covid times. Travelled with a young child and we had an amazing stay overall. We stayed in the garden wing this time and I would say it’s worth the extra for the space and view. Room is clean and well maintained. We tried several f&b outlets while staying here and all the food was good. My son had a great time at splash and buds. The normal pool is also in good condition and not too crowded. All the staff were very attentive and kind to my son and our requests were generally promptly attended to. Only negative was that our bags took almost an hour to be brought to our room after check in and we had to follow up. Will stay again! Definitely recommend this Shangri-La over the sentosa Shangri-La. In future we will continue staying at this hotel and just taxi to sentosa for a day trip

Waited 30 minutes to check-in

Aug 2022 | BusinessTraveler2198

I arrived at the hotel at 2:30 pm and understood that the check-in time was at 3:00 pm. I do not mind waiting till 3:00 pm as I was early. 3:00 pm has passed and I asked the staff at the lobby counter about the status of my room. She informed that I have to wait 10 minutes more as the room was not ready. So, I waited 10 minutes and checked with her the second time. Again, I was told that the room was still not ready and was requested to wait further. I waited the second time and after a few minutes, I approached another lady at the counter. Once again, I was asked to wait for a while. By then, it was already 3:30 pm, meaning to say it is 30 minutes past the indicated check-in time. So, I asked her how long more do I need to wait just to get a room. What upset me the most is I can see other people do not have any problems checking in. They can get their rooms immediately. To make this up, I was given a Welcome Refreshment voucher and it states the location of the restaurant is at 1st floor. Thankfully, I asked the lady at the information counter before going up to the 1st floor. Only then and there was I informed that the restaurant at the 1st floor is closed. I was then told to go down to the Line Cafe. The hot cafe latte that I ordered there was lukewarm. I can tell the customer service in this hotel is quite bad.

Superb Shangri-la! Thank you!

Aug 2022 | Hippyhelly

We decided to treat ourselves to a family holiday to Singapore as a result of the Covid lockdowns. It was our first long haul flight with our 2 year old, but having visited before we were confident Singapore would be great. After a terrible experience at the airport, where families were ignored at security, we eventually arrived at the Shangri-la and met the lovey Diram at reception. He was warm, welcoming and apologetic for our poor experience up until that point. He treated us so kindly & personally, providing our son with a little treat bag that just made our ‘real start’ to the holiday. We stayed in the garden suite and the room was excellent. Good sized balcony, nice shower and bath, plus all the amenities you would expect of a 5*. We had room service on the first night as it was late and it was fantastic. Covid has meant some changes to how the hotel runs. There is a digital concierge, where you can book breakfast/kids activities, as well as ask any questions. We found it smooth to use, particularly when requesting different pillows / extra toiletries. Our son loved his little slippers, thank you housekeeping!! Booking breakfast was straight forward ( you book a slot the night before - lucky for us expecting a lie in has long been a distant memory). Pre-book dinners is a must, particularly at weekends. A special mention has to go to the Splash park and the team who run it. What an excellent addition to the hotel! The staff were so helpful and positive ( particularly a very smiley guy, sorry I do not know his name!) The lifeguard Elaine was also so personal and friendly around the children, which is often hard to communicate when masks are on! So thank you. Now off to the other Shangri-la in Sentosa and we hope they can keep up the standard set here!

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