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Moon Palace Jamaica

Jamaica Jamaica Ocho Rios

4786 reviews

Moon Palace Jamaica is a luxury hotel in Ochos Rios, a popular holiday resort on the north coast of Jamaica. The seafront hotel is steps away from Ochos Rios Bay beach and a short drive from Dunn's River Falls as well as Dolphin Cove, where you might see wild dolphins and colourful parrots. The centre of Ochos Rios is within walking distance and is home to bars and restaurants that offer international and Jamaican cuisine. The hotel has four outdoor swimming pools, all of which are surrounded by a relaxation area decorated with palm trees. There is also a kids' water park, a water slide, and a whirlpool. If you're looking to stay active while away, you can take part in activities such as aerobics, basketball, beach volleyball and table tennis, or choose to unwind in the spa, which is home to a sauna and offers relaxing treatments such as massages, manicures and pedicures. The hotel also has a gym and provides water-based activities such as paddle boarding, kayaking and riding a water trike. Moon Palace Jamaica also hosts family-friendly entertainment that includes live shows and has six bars on site, all of which serve soft and alcoholic drinks.

Moon Palace Jamaica Grande is directly on Ochos Rios Bay beach and is an 85m walk from the centre of Ochos Rios. For keen golfers, there's an 18-hole golf course 8km from the hotel. The hotel is a 5km drive from Dolphin Cove and Dunn's River Falls, where you can climb to the top of the waterfall for panoramic views of the Caribbean island and sea. Also 5km from the hotel is Mystic Mountain, home to a bobsled ride that goes through the rainforest, a zip-line and diverse species of birds.

The hotel has five restaurants, including a buffet restaurant that's open for breakfast, lunch and dinner, and hosts occasional theme nights. The four a la carte restaurants are open for dinner and give you a choice of Italian, international cuisine, seafood or grilled dishes.

For kids, the hotel offers a daily kids' club that involves activities such as karaoke, a jungle gym, building blocks and colouring.

Rooms at Moon Palace Jamaica Grande are bright and airy with splashes of turquoise. All come with air conditioning, a balcony and a TV.

This hotel is popular! Rated excellent by 4786 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £1,840 per person

Secure today from £39pp

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Hotel only

All Inclusive

from £148 per person per night

Secure today from £10pp

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Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • pool_icon
    Pool

Location

world_map

Ocho Rios, Jamaica, Jamaica

Address: sn, Main Street, Ocho Rios, Ocho Rios, Jamaica

Phone: +18769742200

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Reviews

Tripadvisor rating

4.5

Excellent

4786 reviews

Location

Rooms

Service

Sleep Quality

Cleanliness

Value

Three Days in Paradise.

Jun 2022 | Eventful1

Upon our arrival we were told that our reservation wasn't until June 2028, the travel agent got our days incorrect on the reservation and we were a room short. Brian at the front desk who upgraded our room after we waited nearly 4 hours for the agent to correct the mishap was so helpful and pleasant. He made the transition seamless. Brian and Na'Kita we're both problem solvers, they actually saved our 3 day vacation. The whole staff in fact was very friendly and always helpful with a smile. Carol "rooms 10202 and 10204" in house keeping took very good care to make sure we had everything we needed. The resort is beautiful with lots to do and lots to eat. This is a very active resort; there was excitement, parties and weddings going on late into the night. Right outside the resort is walkable shopping and eating. We made our way to Miss T's with Carol's recommendation. It was a little longer of a walk so we got a ride from one of the cabs on the property. It was worth going to. Check out was seamless as well.

Had fun & Great Time

Jun 2022 | armandou625

Let's start from the top. The moment we arrived, the bell desk was very friendly, welcoming and polite. It was nice to be greated with that island vibe. I will break down this review into food, rooms, and beach/pool area. Food in my opinion was where this hotel did not live up to Moon Palace name. We have stayed at Moon Palace in Playa & Cancun and Ocho Rios was not up to par food wise. The Buccaneers buffet had very limited, options and very bland taste. The staff however is very friendly. The Gondola was also ver bland but service was great. Momo’s in my opinion was very good. Deshaun at Buccaneers was such a delight and very good with our kids. Like I said food was ok but not great. Rooms where a bit dated but the beds are super comfortable. We slept like babies. The star of the show for us was the pool and beach area. Water was super clean, calm and swimmable. The pools were very nice and drinks were great. The staff also was very friendly. I would say all around out of every 10 staff members 7 were amazing and 3 were not happy to come to work. All in all, we would return. Also the Dolphins Cove was AMAZING!!! Much better then Cancun. We also love how kid friendly resort is.

Moon Palace Jamaica - Perfect beach set up, terrible management!

Jun 2022 | Mdegger24

Pros Room – Jr Suite, ocean side view. If booking, I would recommend staying in the Cabana building, renovated and what you would expect from a Moon Palace Resort. Ocean / Beach – 5-star rating, best beach we have experienced. The ocean is calm and clear, we were able to swim every day without any issues. Food – Very good selection of places to eat. Staff – Everyone was nice. Corey, at the Gond Res was 5 – star. Cons Theft – Our son left his Apple Air Buds out $130 USD sitting on the nightstand. When we returned from Dunn’s River, they were gone. We discussed the matter with guest services and security, completing everything that they requested, including a thorough search of our room. The next day they informed us that the staff member did not take the Air Buds and our next course of action would be to go to the Jamaican Police. They shifted responsibility and said go to the Police. I am sorry but I did not spend that type of money to have to deal with this. To the Moon Palace Management team, this should not happen, I do not care if it is Apple Air Buds or a Diamond ring, own up to your staff’s mistakes and fix it. Make it right with your customers and ensure your guests are always top of mind. If you travel to the Moon Palace Jamaica Resort, I would highly recommend locking everything up. It is unfortunate that Moon Palace chose to push the buck and not take responsibility. 5 “Grand Star” resorts would have managed this differently. We will not book with this outfit again.

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