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Czech Republic Prague Vysocany

Hotel Carol

Name: Hotel Carol, Czech Republic, Prague, Vysocany | Thomas Cook
Address: Kurta Konrada, 12 4, Prague 9, 19000, Czech Republic
Telephone: +420 284 019 911
Rating: 4

427 reviews

Overview
Facilities
Location
Reviews

Hotel Carol is like an oasis, where you can recover from an exhausting day in the city. Well communicated with the city centre. At the hotel you will find a sunny terrace, safe and covered parking, a cosy lobby, a nice courtyard with terrace and 64 beautiful rooms. Some of the rooms on the hotel's oldest part have been refurbished in 2012. Bar and restaurant are opened the whole day. If you are looking for a relaxed stay in Prague, we kindly recommend our hotel. The O2 Arena, where all the big (sports)events and concerts take place, is situated only 200 mtrs from the hotel. Only 80 mtrs from the hotel you can find Galerie Harfa, a shopping center with more than 160 shops.

Facilities

Key facilities

Air-con
Wifi

Other

Sauna
24 hr reception
Air-con
Bar
Café
Car park
Cot
Currency exchange
Housekeeping
Laundry
Lift
Restaurant
Safe
Terrace
Wifi

Location

Vysocany, Prague, Czech Republic

Address: Kurta Konrada, 12 4, Prague 9, Czech Republic
Phone: +420 284 019 911

Reviews

Tripadvisor rating

Good

427 reviews

Cleanliness

Service

Sleep Quality

Rooms

Value

Location

Travelers' choice award

Zero customer service - do not recommend

Mar 2023 | Veronika V

It is a beautiful hotel, beautifully renovated. It is a great location, if you want to be just few mins from the city centre, but also be away from the tourist craziness. HOWEVER, I am not happy, you have no idea about costumer service of any kind! I booked this hotel for my family who were visiting me in Prague. I specifically chose 2 single beds (as my mum and grandma were visiting) and the hotel confirmed this will be adjusted (sent me confirmation email and message on my app). Apparently when they arrived, the room had 1 king bed and only 1 towel! Therefore they asked the cleaning lady who was passing by, if she can give them another towel - she was not happy for this "extra" request. but gave it to them. My family came to my house and told me all about that - I immediately called the reception asking for 2 single beds. The person speaking to me was confused, however offered to either change the room completely or to at least bring extra duvet (not to divide the beds, only to have extra duvet). My family would arrive to the hotel late night, so we agreed on extra duvet as moving to another room would be inconvenient. The receptionist said: "I will be there in 5 mins", I replied: "Ok, however they are not in the room, but you can enter and put an extra duvet on the bed". Later in the evening when my family arrived back to the hotel, they passed by the reception to check if this was sorted out - the receptionist had no idea what they are talking about and again offered them to move to another room or extra duvet - they agreed on extra duvet. And, the receptionist gave the duvet into their hands!!! I am sorry, however your customer service is below zero - the receptionist did not apologize even once for anything. And, giving the guests extra stuff into their hands instead of bringing this to the room, is unacceptable. Definitely will not book again - for this money it is not worth it and you are terrible, you definitely do not deserve those advertised stars! If you are going to read this review, please do not bother to give me any discount for future stay - I will not use it ever.

Very good location

Feb 2023 | sunseeker_8816

Had a lovely stay not the fanciest hotel but very clean and quiet which was perfect for our stay, reception staff were extremely friendly and helpful, we had a nice stay very close to o2 arena and also a very good shopping centre with plenty of places to eat also handy little Tesco around the corner we didn’t use the metro but used the local app (can’t remember the name but equivalent to Uber) for taxis which were very reasonable and quick would stay again if we were to come back to this area

Excellent hotel

Feb 2023 | Peter D

From the moment you arrive at reception you feel welcome, easy booking in to an immaculate reception are. Special areas where you can relax and read a book(the hotel has a great library). Rooms were very clean and functional with lovely soft beds. The breakfast was superb with a great variety of food. The hotel is in an excellent location, near the O2 arena and a large shopping Mall. The nearby Metro takes you all around the city for £4 a day,, unless you are overly seventy then to free. Thank you for a lovely 3 night stay