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Belgium Brussels Brussels

ibis Brussels City Centre

3514 reviews

  • Overview
  • Facilities
  • Location
  • Reviews

The ibis Brussels City Centre is very close to all major highlights, which makes the hotel an ideal spot to to relax after a busy day in the city. Our rooms have everything you will ever need during your stay, from our comfortable SweetBeds to a bathroom with shower to free WiFi. Want to make the most out of your trip? Ask for an early check-in or late check-out! The reception is open 24/7. On top, parking is available nearby and the Brussels central train station can be reached easily by foot.

Facilities

Key facilities

  • aircon_icon

    Air-con

  • wifi_icon

    Wifi

Other

  • 24 hr reception
  • Air-con
  • Car park
  • Cot
  • Laundry
  • Lift
  • Safe
  • Wifi
  • Luggage room

Location

world_map

Brussels, Brussels, Belgium

Address: rue Joseph Plateau N°2, 2, Brussels, Belgium
Phone: 003226200426

Reviews

Tripadvisor rating

3.5

 

3514 reviews

Location

Value

Cleanliness

Service

Sleep Quality

Rooms

sewage smell and small room

Jan 2023 | K6993ZTnataliem

I was not expecting high end hotel standards when making this booking was I was expecting basic standards based on €110 per night. Staying on level 4 the entire level smelt of sewage that was really overpowering the whole length of the corridor. The rooms are extremely small so please be aware of this if you like a spacious hotel room during your hotel stays. Facilities are very basic with air con / heat not working in the room. No proper hand soap provided (hair and body wash only) or any other toiletries which I find a bit disturbing based on adhering to basic level hygiene standards. Breakfast was ok but would expect a little more such as chopped fresh fruit, more cereal options. The one benefit of this hotel is its location right off grand place and central station. However, if I was to make a return trip to Brussels I would compromise slightly on the location or shop around the area a bit more to get a nice hotel. Just be aware that this hotel is basic with zero luxuries.

TERRIBLE service by phone

Jan 2023 | sergiom529

I'm afraid I may have left a few bank / credit cards in the hotel, but every time I call them they either don't answer or literally put down the phone in my face as soon as I explain my situation, I'm not joking. The 6th time I called the first thing I said was to please don't hang up on me, after which the phone was put down on me, again! I tried calling a 7th 8th, 9th time, but they don't even pick up the phone! Yesterday they told me to email my issue to someone, but after 24h I still haven't heard from anybody, and this is an urgent situation because I need to know wether I should block my cards or not! Now I know this is not a 5* hotel, but this utter lack of customer service is completely unacceptable! The woman working behind the desk on January 10th should really be apprehended by her manager if she has one.

Dec visit

Jan 2023 | Bestybuy

The location is ideal central to everything. The rooms are overpriced and cramped and not very clean. The toilet seat was dirty and the towels used and re folded. The room was quite dusty and the mattress topper was too big for the bed so kept sliding off. It is very basic there now tea/coffee facilities in the room, or anything extra. It's definitely not cheap but what you're offered is cheap. I'd pay a little more and go else where as there's loads of options that are central.

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