My query is about:
Amendments
Will I be charged if I change my booking?
Bookings
How can you help me find the right holiday?
How can I get a copy of my documents?
What if I don't receive a reference number?
What does non-refundable room mean?
How do I log into manage booking?
What's the minimum age to book a holiday?
Cancellations
How much will my cancellation charges be?
Contacting us
Covid-19
What happens if my flight is cancelled?
Can I change or cancel my booking if UK government rules mean I need to quarantine on return?
What if I'm told to self-isolate by NHS Test and Trace scheme and that overlaps with my holiday?
What happens if a destination or country changes their restrictions or goes into lockdown?
How do I know if I can travel to a destination or not?
Will you update me if travel restrictions change?
What if I or someone I'm travelling with catches Covid before my holiday?
Flights
Do I need to check-in online for my flight?
What does a non-refundable flight mean?
Financial protection
General
How will Brexit affect my holiday?
I have reduced mobility, how do I know if a hotel is suitable for me?
Passport, visas and health
How long does my passport need to be valid for?
Payments
Price Match Guarantee
Supplier changes
Supplier terms and conditions
Thomas Cook Terms and conditions
What is a multi-contract package?
What if I am not a UK or Irish resident?