Can I amend my holiday?

Will I be charged if I change my booking?

Can I change a name on my booking?


How can you help me find the right holiday?

When is my booking confirmed?

How can I get a copy of my documents?

What if I don't receive a reference number?

What does non-refundable room mean?

How do I log into manage booking?

What's the minimum age to book a holiday?

Can I make a group booking?

Are transfers included in my holiday?

Can I add on a special request?


How can I cancel my holiday?

How much will my cancellation charges be?

Do I get a refund if travel restrictions change?

Contacting us

How do I contact you?

How can I get support?

What if I'm on holiday and need support?

How do I make a complaint when I'm back from my holiday?


How do I know if I can go to a destination or not?

Can I change or cancel my booking if UK government rules mean I need to quarantine on return?

What do I need to do on my return from holiday?

What's the Covid-19 advice for the country I am travelling to?


Do I need to check-in online for my flight?

What baggage is included?

Are in-flight meals included?

What does a non-refundable flight mean?

Can I remove my baggage after I have booked?

Financial protection

Is my holiday financially protected?

How and when do I get my ATOL certificate?


How will Brexit affect my holiday?

Do I need travel insurance?

I have reduced mobility, how do I know if a hotel is suitable for me?

What is a city or tourist tax?

Passport, visas and health

How long does my passport need to be valid for?

Do I need an EHIC?

Where can I find travel advice?

How can I find out if it's safe to travel?


How can I pay?

What card types can I use?

When is my balance due date?

Price Match Guarantee

What is your price match guarantee?

How do I qualify for the price match guarantee criteria?

Supplier changes

What is classed as an insignificant change?

What is classed as a significant change?

Supplier terms and conditions

How can I find my supplier terms and conditons?

Thomas Cook Terms and conditions

What is a multi-contract package?

What if I am not a UK or Irish resident?

Where can I find your booking terms and conditions?

Where can I find your privacy policy?