Amendments

Can I amend my holiday?

Will I be charged if I change my booking?

Can I change a name on my booking?

How do I change or cancel a Ryanair flight? 

Bookings

How can you help me find the right holiday?

When is my booking confirmed?

How can I get a copy of my documents?

What if I don't receive a reference number?

What does non-refundable room mean?

How do I log into manage booking?

What's the minimum age to book a holiday?

Can I make a group booking?

Are transfers included in my holiday?

Can I add on a special request?

Cancellations

How can I cancel my holiday?

How much will my cancellation charges be?

Do I get a refund if travel restrictions change?

How do I change or cancel a Ryanair flight? 

Contacting us

How do I contact you?

How can I get support?

What if I'm on holiday and need support?

How do I make a complaint when I'm back from my holiday?

Covid-19

Refunds

When can I get a refund?

What happens if my flight is cancelled?

What counts as a travel ban? 

Amendments

When can I make an amendment? 

Can I change or cancel my booking if UK government rules mean I need to quarantine on return?

What if I'm told to self-isolate by NHS Test and Trace scheme and that overlaps with my holiday?

What happens if a destination or country changes their restrictions or goes into lockdown?

What if my destination is removed from the UK travel corridor list two weeks before I’m due to depart?

Other

How do I know if I can travel to a destination or not?

Will you update me if travel restrictions change?

What if I or someone I'm travelling with catches Covid before my holiday?

What’s a PLF form? Do I need to fill one out?

Flights

Do I need to check-in online for my flight?

What baggage is included?

Are in-flight meals included?

What does a non-refundable flight mean?

Can I remove my baggage after I have booked?

What does a flexible flight mean? 

Financial protection

Is my holiday financially protected?

How and when do I get my ATOL certificate?

General

How will Brexit affect my holiday?

Do I need travel insurance?

I have reduced mobility, how do I know if a hotel is suitable for me?

What is a city or tourist tax?

Passport, visas and health

How long does my passport need to be valid for?

Do I need an EHIC?

Where can I find travel advice?

How can I find out if it's safe to travel?

Payments

How can I pay?

What card types can I use?

When is my balance due date?

Price Match Guarantee

What is your price match guarantee?

How do I qualify for the price match guarantee criteria?

Supplier changes

What is classed as an insignificant change?

What is classed as a significant change?

Supplier terms and conditions

How can I find my supplier terms and conditons?

Thomas Cook Terms and conditions

What is a multi-contract package?

What if I am not a UK or Irish resident?

Where can I find your booking terms and conditions?

Where can I find your privacy policy?