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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

Are transfers included in my holiday?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

No, we've kept things flexible so you can add transfers when you book or arrange your own transport.

If you’ve added transfers, you can view these by logging on to the 'Userzone' using your Thomas Cook booking reference.

If you booked with Thomas Cook after 19th November 2024, our travel buddies are unable to add a transfer to your booking. However, you can still book a transfer yourself by clicking through to our dedicated page.