Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
ATOL & ABTA protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can I get support?

Modified on: Wed, 16 Sep, 2026 at 12:52 PM

Need a hand with your travel plans? We’re always here to help! Here’s the best way to get in touch with our friendly team depending on what you need:

Existing Bookings & General Enquiries Connect with our travel advisors via Chat

Open: Monday to Sunday, 10:00am – 5:45pm (UK time)

Planning & Making a New Booking Prefer to book over the phone? Call our experienced team on 020 3878 5469.

Monday to Friday: 10:00am – 8:00pm (UK time)
Saturday & Sunday: 10:00am – 5:00pm (UK time)

In-Resort & On-Holiday Support (24/7) Already away on your getaway and need urgent support? You can reach our dedicated team around the clock on 020 3846 6793 or pop us a message via Chat