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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

Flights

An airline has suggested that my booking with Thomas Cook is unauthorised?
Some airlines would prefer you to book directly with them. Rest assured, your booking is valid and our processes are compliant with safety and security ... Fri, 14 Nov, 2025 at 03:28 PM
How do I add my passport details to my booking?
You can add your advanced passenger information (API) when you check-in online. For example, this is where you enter in your passport number, DOB, ... Fri, 14 Nov, 2025 at 03:28 PM
How do I get assistance for my flight?
Most assistance will need to be added directly with your airline, but we have some additional information to help you below. At the bottom you'll ... Fri, 14 Nov, 2025 at 03:28 PM
I can't view my Ryanair booking on their website?
Firstly, thank you for booking your next getaway with us! It won't be long until you are stepping off the plane and into the sunshine ☀️ To ... Fri, 19 Dec, 2025 at 08:24 AM
I want to claim for a flight delay
We're sorry your holiday's been affected by a delay. In this case, the claim will be dealt with by your airline. You're entitled to ... Fri, 14 Nov, 2025 at 03:28 PM
What does a 'flexible flight' mean?
If your flight is 'flexible', this will be highlighted in your booking confirmation. This means you'll be able to amend your flight up to 80 ... Fri, 14 Nov, 2025 at 03:28 PM
What does a 'non-refundable flight' mean?
Most airlines have a policy that flights are non-refundable, which means they won't cover the cost should you need to cancel. If travel guidance ... Fri, 14 Nov, 2025 at 03:28 PM
What size bag can I take on my flight?
Whether it’s the size of your cabin bag or hold suitcase, all airlines differ. You'll need to check with the airline you're travelling ... Fri, 14 Nov, 2025 at 03:28 PM
Where can I find my flight reference?
Your flight reference can be found on your invoice/confirmation. This is not your Thomas Cook booking reference. Your flight reference is in the flights ... Fri, 14 Nov, 2025 at 03:28 PM
Which terminal am I flying from?
Its always best to check your terminal on the day or departure as there may be a last minute operational changes on the day. To help you we have added ... Fri, 14 Nov, 2025 at 03:28 PM