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    Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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    All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806

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  • I can't view my Ryanair booking on their website?

I can't view my Ryanair booking on their website?

Modified on: Fri, 19 Dec, 2025 at 8:24 AM


Firstly, thank you for booking your next getaway with us! It won't be long until you are stepping off the plane and into the sunshine ☀️ 

To access your Ryanair account to view your flights, check-in, and add flight extras you’ll need to complete the following steps.

  • Open Ryanair’s Self Service Hub
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  • You’ll be asked for your reservation number; the airline reference found on your confirmation documents.
  • Allocated email address: This is your unique email address used to book your holiday. Some of our customers may have been allocated an email address. If this is the case, you’ll receive a separate email from one of our travel buddies with a subject title (to help you find it) called "Your unique Ryanair Email address - Booking Reference".

Please make sure you check your flight status regularly by logging into your Ryanair account. If there have been any flight changes or cancellations, please contact us via WhatsApp or chat.

After you’ve checked in, you’ll either need to print your boarding pass or use the Ryanair app to show your boarding pass when travelling. This applies to both your outbound and inbound flights. If you prefer to check in at the airport, please note, Ryanair will charge for this service.

Ryanair is a self-service airline, which means if you want to make any changes to your booking you must do this directly with them. You can do this by accessing your account, Live chatting with them or calling them.  If you make any changes to your flight dates, times or names, you must let us know so we can update your hotel booking and transfer arrangements if you’ve pre-booked them.

If Ryanair asks for any data protection questions, this could be your personal information or Thomas Cook’s information. If your personal information doesn’t pass, please give them: Your unique email address, our phone number 02080163289 and our address, which is: The Broadgate Tower, Third Floor, 20 Primrose Street, London, EC2A 2RS.

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Travel Aware

When you book a holiday which includes a flight, a flight inclusive holiday, through Thomas Cook you are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: The Civil Aviation Authority

 

The Foreign, Commonwealth and Development Office and the National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad, see gov.uk/foreign-travel-advice and travelhealthpro.org.uk.  For more on security, local laws and the latest travel information, visit the FCDO Travel Aware website at travelaware.campaign.gov.uk. The advice can change so check regularly for the latest information.

 

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