Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can I get a copy of my documents?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

To get a copy of your documents, simply log into ‘Manage My Booking’ with your details and download them directly.

If you find the email address you provided is incorrect, contact our travel advisors via WhatsApp at +447441472693 or use our Chat service.

For flights booked with Ryanair, confirmation may take up to 5 working days to arrive in your inbox. If you haven't received your documents after this period, please reach out to our Travel Buddies through Chat or WhatsApp on +447441472693.

Just to let you know, we will also send your documents to your email a few days before your departure date.

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How can I get a copy of my documents?

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