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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
ATOL & ABTA protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I cancel my holiday?

Modified on: Wed, 16 Sep, 2026 at 11:50 AM

We're sorry to hear you're looking to cancel your holiday. The quickest and easiest way to sort this out is by connecting with us via our Chat service or giving us a call on +4420 3879 5469. Our friendly team is on hand to guide you through the process.

Our Chat service is open every day from 10:00am to 5:45pm (UK time), Monday through Sunday.

If you decide to go ahead with cancelling your booking, please note there is a £75 fee per booking. This fee is in addition to any charges applied by your airline or accommodation providers.

Whenever you're ready, simply pop on to Chat or give us a call on +44 20 3879 5469 to talk through all your options.